Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10872228June 2, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING 45 MPH, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE WITHOUT WARNING. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 176,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872262June 2, 2016
ENGINE
GM 3.6 L VVT TIMING CHAIN ISSUE I WAS DRIVING OUR '10 BUICK LACROSSE (WITH 65,340 MI) ONE EVENING AND THE CAR'S FRONT END BEGAN TO SHAKE AND THE ENGINE STARTED TO POWER DOWN, AND DID SO FOR ABOUT 5-10 SECONDS. IT THEN RAN NORMAL FOR ABOUT 75 YARDS AND THE DISPLAY SHOWED LOW ENGINE POWER MESSAGE WITH THE EXCLAMATION POINT. I PULLED OFF ON A SIDE STREET AND SHUT THE VEHICLE OFF. I TRIED TO RESTART IT, BUT IT WOULD NOT FIRE. I HAD IT TOWED TO A LOCAL DEALERSHIP AND WAS TOLD THE NEXT DAY THAT I NEEDED A NEW MOTOR THAT WOULD RUN $6800. I HAD THE VEHICLE TOWED BACK HOME AND WHILE CALLING AROUND TO DIFFERENT DEALERSHIPS FOR ENGINE QUOTES, I FOUND A DEALERSHIP THAT ASKED ME IF THEY COULD TAKE A LOOK AT IT. I TOLD THEM WHAT HAPPENED AND THY RIGHT AWAY SAID IT DID NOT SOUND LIKE MY ENGINE NEEDED TO BE REPLACED. THEY TOWED THE VEHICLE TO THEIR DEALERSHIP AND DISCOVERED THE TIMING CHAIN NEEDED TO BE REPLACED AND THAT WHEN IT BROKE, IT DAMAGED THE REAR VALVES AND ONE OF THE HEADS. THE TOTAL COST WAS ABOUT $3250. I CALLED GM CUSTOMER CARE AND THEY WILL NOT OFFER ANY HELP ON THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870962May 26, 2016
LATCHES/LOCKS/LINKAGES, STRUCTURE
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE THE VEHICLE WAS STATIONARY, THE REAR DOOR LOCK ACTUATOR AND MOTOR FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 60,000. UPDATED 07/13/16*LJ THE CONSUMER STATED THE LETTERING/DECALS HAD WORN OFF THE CONTROL PANEL. THE DEALER REPLACED THE CONTROL HEAD. THE CONSUMER STATED IT HAS SINCE HAPPENED AGAIN. UPDATED 09/22/16. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870819May 25, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING AT NIGHT, THE HEADLIGHTS SUDDENLY SHUT OFF. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS REPAIRED ON 06/27/16. THE HEADLIGHT DRIVER MODULE WAS REPLACED AT A COST OF $ 122. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,400. UPDATED 07/12/16*LJ UPDATED 08/02/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870862May 25, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 5 MPH, THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870343May 23, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO WAIT APPROXIMATELY 3 TO 7 MINUTES BEFORE THE VEHICLE COULD BE RESTARTED AND DRIVEN. THE VEHICLE WAS ONLY ABLE TO BE DRIVEN FOR SHORT AMOUNTS OF TIME BEFORE IT WOULD STALL AGAIN WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE VEHICLE. THE VEHICLE'S MAIN COMPUTER WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 179,000....UPDATED 06/30/16 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10869978May 20, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING 55 MPH, THE PASSENGER SIDE AIR BAG LIGHT ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS DIAGNOSED, BUT NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 38,975.....UPDATED 07/05/16 *BF IT WAS DETERMINED, THE PASSENGER AIR MODULE HAD AN INTERMITTENT INTERNAL FAILURE. UPDATED 07/14/16. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864966May 15, 2016
ELECTRICAL SYSTEM
AUTOMATIC DOOR LOCKS SOMETIMES LOCK SOMETIMES THEY DO NOT LOCK WHEN I PUT CAR INTO DRIVE THE DOORS DO NOT LOCK HAVE TO MANUALLY LOCK THEM THE FOB WILL NOT LOCK THEM EITHER THEN DAYS WEEKS LATER THEY WORK! THIS STARTED WITH 40K MILES I NOW HAVE 56K MILES ON THE CAR! CAR IS PUT INTO STORAGE EACH WINTER NEVER DRIVEN IN WINTER MONTHS I HAVE READ MANY COMPLAINTS OF THIS PROBLEM ON YOUR SIGHT THIS IS VERY UPSETTING NOTHING BEING DONE HOW COME? BEING AN ELECTRICIAN FOR OVER 30YRS. I AM NOT LETTING A SERVICE MAN EXPERIMENT ON WHAT COULD BE! CAN NOT RECALL LAST TIME AUTO LOCKS HAVE BEEN THIS BAD! GRANDCHILDREN RIDE IN A CAR THAT DOES NOT LOCK! WHAT IS BEING DONE? WEATHER STATIONARY OR IN MOTION NO MATTER WHAT THERE IS A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864741May 13, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEAD LIGHTS FAILED AS THE HEAD LIGHTS RECOMMENDED LIGHT APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLAMP RELAY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED USING A TEMPORARY HEAD LIGHT RELAY HOWEVER, THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 57,351. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864541May 12, 2016
AIR BAGS, ELECTRICAL SYSTEM
2008 BUICK LACROSSE - AIRBAG LIGHT WILL COME ON NEAR THE SPEEDOMETER WHILE DRIVING DOWN THE ROAD. IT WILL STAY ON FOR A COUPLE MINUTES THEN SHUT OFF. THERE ARE 74,000 MILES ON THE VEHICLE AND I JUST BOUGHT IT USED FROM A BUICK DEALERSHIP. I'M ASSUMING THE PROBLEM WAS THERE WITH PREVIOUS OWNERS AS WELL SINCE IT HAPPENED FOR THE FIRST TIME AS I WAS DRIVING THE CAR HOME AFTER PURCHASING. THIS HAPPENS EVEN IF THERE ISN'T ANYONE IN THE PASSENGER SEAT AT ALL. I HAVE READ NUMEROUS COMPLAINTS ABOUT THIS ONLINE AS WHEN THAT LIGHT IS ON THE AIRBAG WILL NOT DEPLOY IN AN ACCIDENT. THERE ARE MANY STORIES OF MODULES AND OTHER THINGS BEING REPLACED BUT IT NOT FIXING THE PROBLEM. THIS IS CLEARLY A SAFETY ISSUE THAT CONCERNS ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863920May 9, 2016
VISIBILITY/WIPER
SEVERAL TIMES WHILE DRIVING IN HUMID WEATHER, THE INSIDE OF THE WINDSHIELD HAS QUICKLY FOGGED UP TO THE POINT OF BLINDING ME. THE DEFROSTERS ARE SHOOTING A FOG OF MOISTURE ONTO THE GLASS. I TOOK THE CAR BACK TO THE DEALER TO HAVE THE HVAC CHECKED AND THEY TOLD ME THAT THIS CONDITION WAS NORMAL. SEEMS DANGEROUS TO ME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863953May 9, 2016
SERVICE BRAKES, SEATS
DRIVER SEAT MOVES OUT OF POSITION BY ITSELF,I JUST HAD THE STABILI TRAK LIGHT COME ON WHICH IN TURN SHUT OFF MY ABS I HAD REPLACED THE BAD BEARING TODAY BUT WAS TOLD THE OTHER 3 WILL NEED IT ALSO AS THIS BEARING IS A DEFECTIVE PRODUCE AND SHOULD HAVE BEEN RECALLED AS THEY FALL APART SHUTTING OFF YOU ABS SYSTEM.THIS IS NOT A CHEAP VEHICLE TO PURCHASE I ALSO HAD TO REPLACE MY ALL WHEEL DRIVE PUMP WHICH WAS VERY COSTLY I BELIEVE GM SHOULD RECALL THE WHEEL BEARINGS ON THESE VECHILES BEFORE SOMEONE GET HURT! I LIKE GM BUT YOU HAVE DROPPED THE BALL ON THIS ONE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863401May 5, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS FAILED INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863018May 4, 2016
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
OVER THE PAST SEVERAL MONTHS, WHILE DRIVING, THE SERVICE STABILITRAK WARNING LIGHT COMES ON; THE ABS & PARK ASSIST LIGHTS FLASH ON AND OFF; MY RPM, SPEEDOMETER, & TEMPERATURE GAUGES GO HAYWIRE; AND THE ENGINE LOSES POWER CAUSING THE CAR TO JERK. I NEVER KNOW WHEN THIS WILL HAPPEN. ON 3/18/16, I WAS PUT IN A DANGEROUS SITUATION WHEN THIS HAPPENED WHILE DRIVING ACROSS THE STATE OF FLORIDA ON A 2 LANE HIGHWAY THAT HAD NO SAFE PLACE TO PULL OFF THE ROAD. THE CHECK ENGINE LIGHT ALSO CAME ON AND STAYED ON THRU THE REST OF MY DRIVE. TWO DAYS LATER, THE DRIVE HOME WAS INCIDENT FREE & THE CHECK ENGINE LIGHT WAS GONE. ON 3/22/16 I TOOK THE CAR TO A GM DEALER; SHOWED THE SERVICE TECH A VIDEO OF THE EVENTS HAPPENING AS I WAS DRIVING AND A LETTER I GOT FROM GM REGARDING A POSSIBLE THROTTLE SENSOR PROBLEM THAT CAUSES REDUCED POWER AND MALFUNCTION INDICATOR LAMPS TO APPEAR. THE GM DEALER TECH SAID MY CARS PROBLEMS HAD NOTHING TO DO WITH GM'S LETTER AND HE WAS 90% SURE MY FUEL INJECTOR NEEDED REPLACING. I TOOK THE CAR TO MY PERSONAL AUTO MECHANIC FOR 10+ YRS, WHO WORKS FOR A VERY REPUTABLE COMPANY, FOR A SECOND OPINION. SINCE THE CODES HAD BEEN CLEARED BY THE DEALERSHIP SERVICE DEPT AND THE CAR CHECKED OUT OK MY MECHANIC SAID TO DRIVE IT AND BRING IT BACK IF THE PROBLEMS OCCURRED AGAIN. IT RECENTLY STARTED HAPPENING AGAIN & MY CHECK ENGINE LIGHT CAME ON SO I TOOK THE CAR TO MY MECHANIC WHO FOUND MULTIPLE CODES FOR ECM & TCM LOST COMMUNICATION PCM MALFUNCTION & OTHER COMMUNICATION ISSUES. HE DROVE THE CAR AND EXPERIENCED WHAT I WAS EXPLAINING WAS HAPPENING. MY MECHANIC COULDN'T PINPOINT THE PROBLEM BUT SAID THERE WAS NO PROBLEM WITH THE FUEL INJECTION SYSTEM; THAT IT'S ELECTRICAL. HE SUGGESTED WE TAKE THE CAR TO ANOTHER BUICK DEALER TO HAVE IT CHECKED OUT. THIS IS A VERY DANGEROUS SITUATION & I DON'T FEEL SAFE DRIVING THE CAR SINCE I NEVER KNOW WHEN THE PROBLEMS WILL START HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862866May 3, 2016
EXTERIOR LIGHTING
2006 BUICK LACROSSE. CONSUMER REQUESTS REIMBURSEMENT FOR LOW-BEAM HEADLAMPS RECALL NOTICE REPAIRS. *SMD THE CONSUMER STATED THE LOW BEAM HEADLIGHTS WENT OUT. THE HEADLIGHTS WOULD ONLY WORK ON HIGH BEAM. THE HEADLAMP SWITCH WAS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862793May 3, 2016
EXTERIOR LIGHTING
ON TWO OCCASIONS, THE HEADLIGHTS STOPPED WORKING WHILE I WAS DRIVING AT NIGHT. BOTH TIMES OCCURRED WHEN I WAS DRIVING UNDER 35 MILES PER HOUR AND HAD BEEN DRIVING FOR LESS THAN FIVE MILES. THE FIRST TIME (FEBRUARY 2016), I STOPPED, TURNED THE CAR OFF AND BACK ON AND THE LIGHTS CAME BACK ON. THE SECOND TIME (APRIL, 2016), I STOPPED, TURNED OFF THE IGNITION AND TURNED IT BACK ON. THE LIGHTS DID NOT COME BACK ON. I TURNED ON THE IGNITION AND TRIED THE HIGH BEAMS, AND THEY ILLUMINATED. WHEN I ARRIVED AT HOME, I TRIED THE REGULAR LIGHTS AGAIN, BUT THEY STILL FAILED TO WORK. I FOUND A RECALL ONLINE FOR THIS SITUATION FOR THE MAKE, MODEL, AND YEAR O F MY CAR (#15V519000), SO I CONTACTED BUICK CUSTOMER SERVICE. I WAS TOLD THAT MY CAR DID NOT HAVE THIS RECALL ON IT. I BELIEVE THAT THE FACT THAT I HAVE THE SAME PROBLEM ON THE SAME CAR MODEL, MAKE, AND YEAR SHOULD SHOULD QUALIFY MY CAR FOR THE RECALL FOR THIS SERIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862053April 28, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000. UPDATED 06/15/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861651April 27, 2016
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. AFTER THE VEHICLE WAS SHUT OFF, THE HEADLIGHTS REMAINED ILLUMINATED FOR OVER AN HOUR WITHOUT WARNING. THE CONTACT NOTICED A BURNING ODOR EMITTING FROM THE VEHICLE AND DISCOVERED THAT THE HEAD LAMP DRIVER MODULE, LOCATED IN THE FUSE BOX, WAS MELTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE HEAD LAMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,022. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/14/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861652April 27, 2016
AIR BAGS
AIRBAG SENSOR IN PASSENGER SEAT FAILED. THAT ALSO EFFECTED THE SEAT BELT WARNING LIGHT. FAILURE WAS INTERMITTENT AND OCCURRED WITH ENGINE RUNNING CAR IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861441April 26, 2016
ELECTRICAL SYSTEM
MARCH 2016 DROVE CAR OVER LOCAL HIGHWAY TO LOCAL MALL AND PARKED. RETURNED TO CAR AFTER SHOPPING TO HEAD HOME AND CAR WOULD NOT START. APPEARED TO BE DEAD. CALLED TOWING COMPANY. WHEN THEY OPENED THE HOOD TO ATTEMPT TO JUMP START, NOTICED HORRIBLE BURNING SMELL AND TOW DRIVER POINTED OUT THAT WIRES APPEARED BURNED AND SHARED THAT SOMETHING WAS VERY WRONG. TOWED CAR TO OWN REPAIR SHOP. IT WAS FOUND THAT THE FUSE BOX IN THE ENGINE WAS COMPLETED FRIED ALONG WITH THE ATTACHED WIRING AFFECTING THE COMPUTERS, ETC. SUGGESTED CALL TO INSURANCE COMPANY AS WOULD COST THOUSANDS OF DOLLARS TO FIX AND EVEN THEN NO GUARANTEE IT WOULD WORK PROPERLY AGAIN. INSURANCE COMPANY DECLARED CAR TOTAL LOSS AND WOULD NOT PAY AS IT CAME UNDER THE 'MECHANICAL FAILURE' CLAUSE. UPON FURTHER INVESTIGATION FOUND THAT THERE IS A RECALL 14V755 THAT DISPLAYS ONLY WHEN SEARCHING BY VIN. THE RECALL STILL DISPLAYS THAT 'REMEDY NOT YET AVAILABLE'. ALSO FOUND ENTRIES IN SAFERCAR.GOV OF SAME SITUATION HAPPENING TO OTHERS WITH THE ENGINE CATCHING FIRE. NEVER RECEIVED NOTICE OF THIS RECALL. UNAWARE OF THIS RECALL, WAS HAVING AN ISSUE WITH THE LIGHTS NOT WORKING PROPERLY 8/2015 AND HAD OWN REPAIR SHOP REPLACE THIS MODULE ON 8/2015 WHICH CORRECTED THE PROBLEM. CAR IN OVERALL EXCELLENT CONDITION AND NOW RENDERED USELESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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