BMW X5 Complaints (2014)

99 consumer complaints on file.

#11769053October 5, 2026
FUEL/PROPULSION SYSTEM
This complaint involves a 3rd catastrophic failure of the High-Pressure Fuel Pump (HPFP) covered under NHTSA Recall 21V-586 (BMW SIB B13 01 21) on a 2014 BMW X5 xDrive35d. SYSTEM / COMPONENT: Bosch CP4 High-Pressure Fuel Pump & Complete Fuel Delivery System. The failing pump components are NOT available for independent inspection as the vehicle is currently at the dealership service center sitting broken down after undergoing evaluation, and previously replaced recalled components were retained and discarded by the dealership. SAFETY RISK: The HPFP fails without warning, causing immediate, complete engine stall/loss of propulsion at speed. 1. 1st Failure (~80k mi): Stopped dead in a residential lane, completely blocking traffic. 2. 2nd Failure (~100k mi): Died in the middle of a major, high-traffic intersection in Norco, CA. Created an active crash hazard with hostile traffic until local law enforcement arrived to block lanes and divert traffic. 3. 3rd Failure (Current): Died suddenly on a highway off-ramp, leaving a young driver stranded alone on the roadside. DEALER CONFIRMATION & INSPECTIONS: The defect has been repeatedly confirmed and repaired by an authorized BMW dealership service center (RO records available). The vehicle is currently sitting at the authorized dealer for this 3rd failure. No insurance or police formal mechanical inspections were conducted, though law enforcement physically responded to control traffic during the 2nd incident. This vehicle demonstrates that BMW's safety recall remedy fails to permanently resolve the underlying defect, leaving an active, recurring safety hazard on public roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747246June 29, 2026
ENGINE, POWER TRAIN
I purchased my vehicle around Labor Day of 2020. I still own and operate the vehicle. Since I have owned my vehicle, I have repeatedly been told my turbos are leaking oil, etc. I have even had several oil leaks repaired on my car. Fast forward six years, and I am buying 5 quarts of oil every two weeks and topping up the oil in my vehicle every week, at least 2-3 quarts per week. I also have smoke coming out of the tail pipes intermittently. The car also smells like it is burning oil, but there are no visible oil drips on the ground currently. I discovered by research there have been two lawsuits: Isley v. BMW of North America LLC, et al., Case No. [XXX] in the U.S. District Court for the District of New Jersey ([XXX] [XXX]), and Bang v. BMW (Original [XXX]) ([XXX]). I have had repeated documented repairs and I never received a notice for these cases. I need my vehicle repaired and I need BMW to take ownership of this defect. I never received one notice regarding these lawsuits, or I would have had my vehicle repaired. I only have 102,000 miles (currently), so my vehicle should be covered in terms of mileage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712071January 20, 2026
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2014 BMW X5. While the contact's daughter was attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to an independent mechanic, who diagnosed the vehicle and determined that the 12-Volt battery and the auxiliary battery needed to be replaced. The vehicle was repaired; however, the contact attempted to start the vehicle, but the vehicle failed to start. The vehicle was towed to an independent mechanic who specialized in foreign-made vehicles. The vehicle was diagnosed, and it was determined that the water pump was constantly running and was draining the 12-Volt battery. The mechanic determined that the water pump needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the VIN was not associated with the recall. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710927January 14, 2026
SUSPENSION
I own a 2014 BMW X5 diesel, after the 4 yr warranty expired, my car has had 2 times driveshaft/drivetrain/differential replaced. Valve cover leaking. Chassis stabilization error, suspension/air pump problems, at this moment i have an initialization of driving stabilization error message. Please see what is going on with these expensive cars that after 4 yr warranty give all kind of problems. ThanksTeresa
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709473January 7, 2026
Other/I am not sure
Product: Diono Monterey 2XT Highback Booster Issue type: Child restraint usability / fit concern There is a significant height usability gap between Diono’s convertible seats and the Monterey 2XT booster. My child is approximately 32”–40” tall and cannot safely use either seat, leaving no appropriate Diono option during this growth range. This presents a real-world safety and usability issue for caregivers attempting to follow manufacturer guidance. I have attempted multiple direct contacts with Diono for clarification or exchange options, but no functional escalation contacts exist. This complaint is submitted to document the usability gap and request manufacturer review and some kind of help in rectifying this clearly safety issue. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660687May 13, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2014 BMW X5. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. The contact stated that several unknown warning lights were illuminated. The contact stated that after several attempts the vehicle started and driven to a service center where the battery was replaced; however, the contact became aware that the battery was draining abnormally. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that the water pump was leaking onto an electrical plug connector, causing the vehicle to short circuit. The contact stated that the water pump was replaced, and a shield was installed over the connector. The vehicle was repaired. The contact referenced NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); as a possible cause for the failure however, the VIN was not included. The manufacturer was notified of the failure. The approximate failure mileage was 101,078.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659201May 6, 2025
ENGINE
Due to issues in the engine design the timing chains become loose and get excessive slack. BMW has revised the design multiple times but the corrective action requires complete removal of transmission and engine to replace all timing chain components. Unfortunately my engine has suffered timing chain failure and requires replacement. This leads to engine failure while driving and unsafe conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649264March 19, 2025
FUEL/PROPULSION SYSTEM
High Pressure Fuel Pump failed without any sensor notification or prior indication causing the car to suddenly go into safety mode shut down and lose all propulsion while driving at speed. This is a known NHTSA recall issue Part 573 Safety Recall Report 21V-586 specific to 2014 BMW X5 xdrive35d. Attempting to understand WHY this VIN is not included in the recall list especially in light of the fact the resulting catastrophic failure defined is exactly why the recall was supposed to prevent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637266January 21, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2014 BMW X5. The contact stated while driving 65-70 MPH, there was an abnormal sound coming from the engine. The check engine warning light was illuminated. The contact drove to the residence. The following day, the vehicle was towed to SLM Auto Care LLC - Audi VW BMW Porsche, where it was diagnosed that the N63 engine had failed and needed to be replaced. The mechanic also informed the contact that the N63 engine was known to consume excessive oil. The vehicle was not repaired. The dealer and the manufacturer were notified of the failure. The The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635056January 9, 2025
FUEL/PROPULSION SYSTEM
Vehicle shutoff at high rate of speed causing me to not have power steering or brakes. This was very frightening and lucky to not cause a major accident. This was due to the High Pressure Fuel Pump failing that has extended warranty but should be a recall as this is very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633019December 30, 2024
FUEL/PROPULSION SYSTEM
Almost caused a major accident when High Pressure Fuel Pump failed unexpectedly while driving. Good thing my family was not in car when this happened. This is completely unacceptable and should be recalled on this vehicle just like many others of this model. I have included picture of metal shavings in fuel system from high pressure fuel pump failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630291December 12, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
High Pressure fuel pump failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624988November 13, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2014 BMW X5. The contact stated while driving approximately 15 MPH, the contact discovered that there was water leaking from underneath the vehicle. No warning light was illuminated. The contact researched and was made aware of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the VIN was not included. The vehicle was towed to a dealer where it was diagnosed that the water pump had leaked onto the battery and the water pump, and the battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 159,878.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615181September 18, 2024
FUEL/PROPULSION SYSTEM
High pressure fuel pump Failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612716September 5, 2024
FUEL/PROPULSION SYSTEM
2014 BMW x5 xdrive35D equipped with a Bosch Cp4 (HPFP) High Pressure Fuel Pump that is known to implode., cause severe damage to my vehicles fuel system that is costing me thousands in repairs. My year make model and build year all fall under the recall but my vin is not on the recall list. BMW has no answers for me and just says nothing they can do. BOSCH CP4 HPFP failed and released metal shavings throughout all fuel lines, injec BMW had a recall for 12K vehicles but mine was not on the recall list and BMW cannot explain why given that my fuel pump exploded like so many other BOSCH CP4 . I believe BMW knew that these pumps were bad and did not notify all owners that had them in in their car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610461August 23, 2024
UNKNOWN OR OTHER
Water Pump I went to 2 BMW dealerships, Buffalo and PA, for repair and neither could diagnose and repair. I went to local repair shop and they changed water pump. I would like to be reimbursed for this recalled repair. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603126July 18, 2024
FUEL SYSTEM, DIESEL, ENGINE
The contact owns a 2014 BMW X5. The contact stated while driving 10–40 MPH, the vehicle stalled and independently shifted to neutral. The vehicle restarted after a while. The check engine warning light was illuminated. The contact stated that the drivetrain malfunction message was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 21V586000 (Fuel System, Diesel). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590494May 23, 2024
FUEL/PROPULSION SYSTEM
The high-pressure fuel pump failed/disintegrated and released metal debris into the entire fuel system and most likely into the engine. The car stalled and shut off in the middle of intersection and almost caused a crash. The entire fuel system will need to be replaced due to the intrusion of the metal fragments into the fuel system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583366April 16, 2024
POWER TRAIN
The vehicle has been part of recall #[XXX] related to engine EGR cooler leakage. The EGR cooler is part of emission's control. On this vehicle the egr can leak which causes coolant to get into intake manifold and potentially cause risk of fire. BMW denied to cover the repair on my vehicle reason I am asking for support. Have already called BMW customer service 1800-831-1117 but unfortunately no support was offered. Car have been fixed by replacing the egr with genuine BMW part. Invoice attached. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576475March 10, 2024
FUEL/PROPULSION SYSTEM
Driveshaft failed during normal driving conditions on normal road. Dealership said bearing in driveshaft u-joint seized, caused driveshaft to fail. This also lead to the transmission pan falling down. Parts are not available for inspection as repairs have already been made and old parts were not kept. Had to pull over mid drive on the side of the road, potential to be dangerous. Dealership diagnosed issue. Vehicle was only looked at by manufacturer/dealership. There were no warning lights or messages leading up to the incident. Only symptom was severe shaking of the car 20-30 seconds before I pulled over to investigate, and I saw the driveshaft hanging out the bottom of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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