BMW X5 Complaints

420 consumer complaints on file.

#11612188September 3, 2024
POWER TRAIN
Drive train malfunction during driving. It has been repaired twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611734August 30, 2024
SERVICE BRAKES, ENGINE
The car accelerated itself when stopping at a red light. The brake was not working and accept the car forward instead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611371August 28, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611265August 27, 2024
UNKNOWN OR OTHER
I was turning right into a parking space when the vehicle suddenly accelerated and did not stop when I removed my foot from the accelerator and tried to brake. The car continued to accelerate through a low cinder block wall and did not stop until it dropped 3-4 feet off the side of the parking lot into the sidewalk/street. Fortunately I was not hurt and there were no pedestrians or vehicles in the roadway, but my car was deemed a total loss. The collision warning didn’t come in, and airbags did not deploy. I reported the incident to BMW NAmerica, who sent an inspection team to the collision center. After 7 weeks I was told that the vehicle data recorder captured ‘an incident” but did not record any information to verify that I attempted to brake, or to otherwise provide details of the incident. I was told the inspection found no mechanical issues and the all weather floor mat (installed by the BMW dealer) was installed incorrectly and must have gotten stuck on the accelerator. Furthermore, I was told that although the mat was a BMW product, it was installed by the dealer so the manufacturer was not responsible. BMW offered me a small goodwill settlement provided I sign a non disclosure agreement, which I declined to do. I’m reporting this to ensure you have a record should you receive similar reports from others. I received no written communication from BMW detailing the safety investigation.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11611238August 27, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2022 BMW X5. The contact stated while driving at an undisclosed speed, the low coolant warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed water pump. The contact was informed that the water pump needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 70,381.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609974August 21, 2024
UNKNOWN OR OTHER
Water pump failure. There is no damage and coolant system prematurely failed. Car is 3 years old with about 65-70k miles:
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609894August 21, 2024
STEERING
Received warning that steering effort changed requiring replacement of steering module
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609660August 20, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS, UNKNOWN OR OTHER
The car safety features should not allow the vehicle to move with an open door. It should also alert driver with warning if passenger door is ajar before and when in motion. The car did not register at any point (sound, dash light or otherwise) while the car door was moving that the rear driver side passenger door was ajar and door hit something. Even after collision, the vehicle still did not send any collision notice, signal driver door was open or stop automatically at any point.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11609447August 19, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609442August 19, 2024
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608873August 16, 2024
SERVICE BRAKES
As you can see, there is an open recall on my vehicle. This seems to be impacting roughly 80 thousand cars in the US. BMW does not have parts to fix this recall and is continuing to ask drivers to keep driving their cars with defective breaking system. I wanted to know what action you may take against a manufacturer that is essentially asking owners to keep driving unsafe cars on US highways presumably causing a dangerous situation for everyone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608837August 15, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2024 BMW X5. The contact stated while driving approximately 15 MPH, attempting to depress the brake pedal however there was a reduction in the power assist braking leading to the vehicle crashing into another vehicle. No warning lights were illuminated. The front passenger side of the vehicle crashed into the rear end of the other. The crash occurred on an unstated off-ramp from a highway to a main street. The air bags were not deployed. The vehicle was drivable. A police report was filed. The vehicle was not destroyed. The vehicle was driven to a certified collision repair center and the contact received a diagnosis stating that the front bumper along with several other things needed to be repaired. The vehicle was repaired. The contact was notified that the VIN was included in the NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES) however, the parts was not available; the VIN was not included before the crash. The manufacturer was made aware of the failure and confirmed that the remedy was not available. The failure mileage was 3,909.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11608721August 15, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
In February,2024[12th]. BMW FILED A RECALL NOTICE ABOUT A DEFECTIVE PART IN THE BRAKING SYSTEMS OF 2023,2024 models 5series, 7 series, x1,x5,x6,x7 and Xm. My vehicle was made in mid March and delivered early April. Supposedly according to my source , BMW received replacement parts from the vendor and production continued. I’m not sure if it ever stopped. The problem is BMW NEVER TESTED THESE NEW PARTS TO SEE IF THEY FIXED THE PROBLEM. THIS IS CLEARLY NEGLIGENCE ON THEIR PART. THE DEGREE THE LAWYERS CAN DETERMINE. NOW AROUND August12, BMW ISSUED A STOP SALE ON ALL THESE CARS INCLUDING SOME 2025 MODELS. ONLY BECAUSE I READ A USER BLOG ON LINE ABOUT THIS AND CHECKED MY VIN WAS I AWARE IT AFFECTED MY CAR. NO NOTICE FROM BMW. This was not a don’t drive notice. The effect on owners is they can’t trade or sell their cars. There does not seem to be a requirement that BMW file a STOP SALE order with NHTSA. I DON’T BELIEVE THEY FILED A SUBSEQUENT NOTICE TO THE FEBRUARY FILING. Every day there are recall notices. Most are narrow in scope but this will involve umpteen thousands of cars. There is no end date because they don’t know when a new part will be available. Once available it could be many months before owners are able to have the problem part replaced. It takes 2+ hours a car. The dealers are already overwhelmed because of limited space and mechanics. If these companies don’t get fined for this type of behavior, it will not stop. I am talking millions in fines. The FAA does it. More people drive than fly yet it seems the Federal Transportation Department does not have or doesn’t want to exercise this option. Just look at what has been going on for over 15 years with Takata airbags which could be fatal if opened. Just today 577,000 cars from Ford and Mazda were issued a DO NOT DRIVE notice on the news. Granted they were for older models but people who need transportation will still drive. Why hasn’t the government over the past 15+ years stopped the buying of them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608194August 13, 2024
ELECTRICAL SYSTEM
The starter for my 2021 bmw x5 recently went bad and had to be replaced. The defect with the starter ruined my battery as well. Leading up to the starter not working, I received warning messages that the car could not be driven. The BMW representative at United BMW (Alpharetta, GA) stated the starter issue seemed to be a problem as many were needing to be replaced. I am submitting this information because of the recent recall related to the 2020 model staters. It seems it should be investigated whether the 2021s also have problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607331August 8, 2024
POWER TRAIN, ELECTRICAL SYSTEM
Started car and 2 error messages popped up, one for powertrain warning and one for battery charging system. contacted dealer and was informed as long as vehicle drives it is ok to bring it in however on the way to the dealer car died and would not start. Dealer mentioned they charged the battery and reset system however could not find any other faults with the car. approximately 1 month has gone by and the exact same warning appeared. Had vehicle towed to a different dealer and they said they will once again be resetting the system to see if that fixes the issue. Car is still under warranty but near expiration
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606536August 5, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605716July 31, 2024
SERVICE BRAKES
My 2024 BMW X5 has been on recall which is The Integrated Brake (IB) system/ safety recall since February, 2024. The brake system is not functioning properly and sometimes the car brakes automatically by itself which is a concerning issue and may lead to a crash. I have reached out BMW of Silver Spring many times they just don't care and they keep saying we can not do anything at this time and I even drove there couple times to talk to them at the dealership they keep saying same thing we are waiting for the parts. I received a call from one of their service department people called Alex said we have the parts available and we can service your vehicle I was out of town for work and when I came back to Virginia and drove to dealership and asked the same person who called me about the recall repair he said we don't have the parts available and we can not do anything at this time. I told him you called me that you guys have it available and I was out of town and when I returned to Virginia and drove from Stafford, Virginia all the way to BMW of Silver Spring, Maryland for 2 hours with traffic and he kept lying to me that we have to wait and he said he will call me soon in few weeks but it has been months he never called me. and I called him and asked him you never called me how are we going to solve this issue or BMW needs take care of this issue he said I have to call the Corporate I called BMW corporate they keep saying we don't have any answer or we can't tell how long does it take. so the car has been on safety recall for 6 months now and BMW has failing to solve this issue and I have had the worst experience with BMW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605175July 29, 2024
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604703July 26, 2024
FUEL/PROPULSION SYSTEM
Unintended acceleration when slowing to a stop. Car accelerated requiring significant brake pressure to avoid hitting the stopped car ahead. This has happened on two separate occasions. Checked to see if carpet or any other physical interference could have caused the issue. No issues found. Cruise control was lot activated and incident was a low speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604532July 25, 2024
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
On 06-02-2024, at approximately 1430 hours, I was stopped in Traffic, because of a Red Traffic light and I was the last Vehicle in line. In less than a minute later, I was hit by another Vehicle. The other Vehicle left approximately 183' of Skid Marks on the Road and I determined that Vehicle was traveling at approximately 60 MPH, before it hit me, when I was stopped in Traffic. The damage was moderate. I have the Executive Package on my BMW X5, which has a 4 way Camera system, that records an incident, when an impact occurs. After the impact, the Camera system is to record 20 seconds before the impact, as well as 20 seconds after the impact. I was not sure how to retrieve the Video, so I had to call BMW Genius and the Employee had to walk me thru the steps to retrieve the Video. The Camera system was set up for Automatic Recording, as well as Manual Recording, but no Video of the accident was ever recorded. The only Video that was Recorded and saved, was from January 13, 2024, when I was showing my Wife, how to manually record something. According to the person who hit me, he said "I could not stop, because I had a bad Wheel" and that person also included that Statement in the Accident Report. Since the Accident, I sustained lower left Back pain, left Hip pain and upper left Leg pain in the Muscles. According to my X-Ray Images of my left Hip, the Head of the Femur Bone is flattened, due to the impact sustained following the collision. According to my Doctor, I have Bone Spurs, which causes me pain when standing, walking, sitting and Complete Hip Replacement is now required, to eliminate my pain. My Lawyer suggested that I file a complaint with the NHTSA, because the Camera system should have recorded the collision and that would have given us a clear view and understanding, on what the other Driver was doing before the collision. BMW is at fault for the Camera system, which did not record the accident, when it was set up for Automatic and Manual.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

← Back to BMW X5