BMW 328i Complaints

2,583 consumer complaints on file.

#11572337February 16, 2024
ELECTRICAL SYSTEM
Defective Professional Grade Radio. When you first start the vehicle the radio works fine. After driving the vehicle 30 minutes or so the digital display on the radio goes blank ( Cannot read the display). The radio is connected to the digital display underneath the speed odometer. So it’s untelling what all might happen if the radio issue is not resolved. It could Possibly cause the vehicle to not start or short out and cause a fire. Me personally, I would just recall it and upgrade it to digital Navi. System.(radio is included). This days time everything is digital.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572046February 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572158February 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571689February 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 35 MPH, he heard an abnormal sound coming from underneath the vehicle. The contact stated that the check engine and check ignition warning lights were illuminated. The contact stated that the vehicle was losing motive power and was able to coast to the side of the road as the vehicle stalled. The contact attempted to restart the vehicle but after several failed attempts the vehicle failed to start. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The contact had not informed the manufacturer. The contact related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The failure mileage was approximately 120,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571775February 13, 2024
SERVICE BRAKES, STEERING, UNKNOWN OR OTHER
I got up to leave my house and entered my vehicle and proceeded to start my car. I started it and moved the gear shift so that I can reverse out my driveway. With my foot on the brake I attempted to put the car in reverse and soon as I took the car out of park, my car accelerated forward and the brakes completely locked up. It accelerated so hard and fast that it broke through my gate and knocked down my other gate. I turned the car off when it accelerated because the brakes locked and even with the power off the car accelerated. There is no possible way my foot was on the gas because I was pulled in my driveway facing my house and had that been the case I would’ve went backwards not forward. The very second I took the car out of park it accelerated forward and would not stop. Luckily I thought to turn it off as a last resort and even then it continued to accelerate and knock down my second gate as well. I was very scared and as a safety precaution, I will no longer drive the car. Had I been anywhere but home this could’ve caused serious injury to myself or others and had it been parked a few feet over it would’ve accelerated into my living room where my son was sitting.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11571457February 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact stated while driving 60 MPH, the vehicle went into Safe Mode and shut off. The vehicle stalled on three occasions. While driving at various speeds, the vehicle was running rough. The contact stated that the service and check engine warning lights were illuminated. The vehicle was taken to the local dealer, and the contact was referred to the NHTSA Hotline. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570976February 9, 2024
ENGINE
The contact owned a 2011 BMW 328I. The contact stated that the vehicle was at an independent mechanic having minor body repairs completed; however, while the vehicle was being test driven, the engine caught on fire. The independent mechanic extinguished the fire. The contact was no Police or Fire Department report filed. The contact reported the failure to the dealer. The dealer informed the contact that the failure was related to NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling). The dealer informed the contact that the VIN was included in the recall. The manufacturer was made aware of the failure and deemed the vehicle a total loss. The failure mileage was approximately 60,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11571033February 9, 2024
POWER TRAIN
The contact owns a 2011 BMW 328I. The contact stated while his daughter was driving at an undisclosed speed, the vehicle shuddered, after which the vehicle lost motive power. The driver was able to coast to the shoulder of the roadway, where the vehicle initially failed to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance due to an error with the VIN. The failure mileage was 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571104February 9, 2024
ENGINE
BMW failed to inform customers about the class action lawsuit several years ago due to the premature failure of the primary and secondary timing chain assemblies for N20 & N26 engines. See SI B11 03 17. Owners of these vehicles were never notified of this documented and extremely hazardous problem. The government should make this a recall and not allowed it to just be an extended warranty that has since expired and was unknown to many owners. There are thousands of these vehicles on the road with this defective part that could suddenly cause the engine to cease working, resulting in an accident that could cause injury and death to many. If this chain fails while driving it is catastrophic to both the car and the people. A recall should be issued immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571133February 9, 2024
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
Received letter of recal Dec 2023 For recall Campaign No 23V-707 Is been almost two months and BMW not communicating with me to find solution letter said remedi unavailable Engine bolts may over time loosen and eventually break how they want public to drive like that this should be a priority is dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570777February 8, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with failed VANOS bolts. The contact was informed that the VANOS bolts needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570580February 7, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328I. The contact stated while driving 40 MPH, the bolts sheared off and entered the engine, and the vehicle began to skip and shut off. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who referred the contact to the BMW dealer. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570415February 6, 2024
ENGINE
There is a recall campaign no. 23v-707 Vanos assembly bolts on this car that began with correspondence in December 2023. This is a dangerous situation if the bolts break, therefore I have parked the car upon receipt of the letter. I contacted both BMW of North America and a local dealer in both December and February and they have stated that there is not a remedy for this and have no information as to when one may be available. When contacting BMW, they have me call the dealer, and the dealer recommends that I call BMW. I am concerned with the car sitting for this time period, seals and the like are going to deteriorate and BMW will not cover the cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569921February 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact received notifications of NHTSA Campaign Numbers: 22V119000 (Engine and Engine Cooling) and 23V707000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the PCV heater overheated and was melting. The vehicle was taken to the dealer, and it was confirmed that the parts were not yet available. The manufacturer was not notified of the issue. The approximate failure mileage was 190,000. VIN tool confirms part not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569785February 4, 2024
ENGINE
2011 BMW 328i stalled in an intersection, car then started to act bogged down. Waring light came on. I took the car to a mechanic shop where they found a bolt head inside / bottom of our oil pan. I then researched online and found that BMW has a recall for a (Vanos failure sheared bolts/recall). I contacted my local dealership and received a very unwelcomed response to this issue. They told me because another mechanic worked on this vehicle other than a certified BMW mechanic/location that the recall would not be valid. I called BMW customer service line and was told that is not true. It is a safety recall and to try calling another dealership to set up an appointment. Unfortunately, other dealerships won't even call me back to set anything up. It seems no one cares even though we have the proof with this bolt in hand. We cannot drive the car based on the BMW's recall information as to a safety risk, yet no one wants to help. There's no offer to get us a rental car or any solution to when we can take our car in for repair. Shame on you BMW for your lack of empathy to your millions of customers who have supported and purchased your product through the years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569846February 4, 2024
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
My vehicles check engine light came on, and the car started to misfire and idle hard when driving. Jack Furrier Tire and Auto ran the code, and it came back with peoblems with the cam shaft. I brought it to BMW, and VANOS bolt (recall) code was confirmed, but they told me it was a problem with internal piece missing from the oil filter. I asked if the car was safe to drive, and they confirmed and also told me the car is having other mechanical issues I should be aware of. The service agent described possible future problems with transmission and told me that there was no remedy available for recall yet, so I need to wait. I paid to have oil filter replaced. A week later, I was driving myself to work and my daughter to daycare when the car began to stall out and misfire in traffic. After bringing it back to the dealership, they replaced 1 spark plug free of charge and advised me that the car was coming back with other codes. I addressed the safety risk and the continued mechanical breakdown of the car systems if I continued driving it, and I was encouraged to trade the vehicle somewhere. I will attach an email I sent detailing further frustration I have experienced with BMW. After speaking with customer relations, I received the same reply, which is yes, there is a safety risk it is minimal and unfortuanly, there is no remedy available yet. The following was my reply when asked to complete customer survey: I am getting no help with a car that has a recall on it and being told the exact thing at every level I have presented my legtimate concerns. With no viable or reasonable options. I basically have to continue driving my car and risk car further breaking down and put my family's safety at risk with hope that "it's low probabilty". Somehow, these are my only options on a vehicle with a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569590February 2, 2024
SERVICE BRAKES
I drove my car to a parking garage yesterday. As I was pulling into a parking spot slowly, my car started to accelerate. I then pressed the brake pedal harder and the car went faster. The car stopped by hitting the wall in front. All airbags came out. The police came for the investigation. The car was not functioning so the police called the towing company to remove my car. No one was hurt, except some scratches and bruises on the face, chest and legs. No damage to the wall. But there is enough damage to my car so that the insurance company is deciding whether it has been totaled. I found online posts that people reported similar situations with the same model car (BMW328i). It could be related to accelerator module defects based on the online posts.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11569225February 1, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328i. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway however, the vehicle failed to restart. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The VIN was included however, parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569130January 31, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568700January 30, 2024
SERVICE BRAKES
Brake line bracket failed. It appears that the bracket is made out of plastic and is a common failure for BMWs. The failure causes the line to rattle against the lower body and eventually break. The bracket is in a place very difficult to access. BMW wants to charge 1000$ while the part cost in under 10$
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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