Audi e-tron Complaints

70 consumer complaints on file.

#11648559March 16, 2025
ELECTRICAL SYSTEM
Audi issued a recall notice in December 2023 regarding the high voltage battery possibly causing a fire. In the past 15 months since the recall I have not received any correspondence from Audi on a fix. I have checked with my Audi service manager several times and he stated Audi is monitoring the vehicle high voltage modules. I feel 15 months is excessive time for the manufacturer to provide a fix/repair to close the recall. This also affects the ability to trade or sell the car with a unrepaired recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644045February 21, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I was driving on the interstate freeway in normal conditions when my 2022 Audi E-tron suddenly showed a message "Electrical system malfunction!" and lost all power to the motors. Thankfully I was in the rightmost lane already and I was able to steer and coast over to the shoulder even while pressing the gas pedal had no effect. If I had been in another lane it could have led to a major accident if my car stalled in the middle of a busy freeway. I had the vehicle towed to the local Audi dealer service center, but so far they have not been able to diagnose the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641647February 10, 2025
ELECTRICAL SYSTEM
The contact owns a 2022 Audi E-Tron. The contact received notification of NHTSA Campaign Number: 23V867000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated while charging the vehicle, the contact noticed that the charging outlet was burned and melted, and the juice box, the plug, and the charging cable had melted, nearly causing the contact's residence to catch on fire. The vehicle was taken to the dealer, where the onboard diagnostic software was installed on the vehicle and an unknown kit was replaced as an interim repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 13,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639800January 31, 2025
SERVICE BRAKES
On five separate occasions across two separate drivers, we have experienced a partial brake failure in this vehicle. We strongly believe this to be a software defect and not a mechanical fault. On the e-Tron, the first portion of the brake pedal swing typically activates the regenerative braking. About mid-way through pressing the pedal, it changes to "real" mechanical brakes. When this brake failure occurs, we get to that midway point and the car lets off the regenerative braking but does NOT apply the mechanical brakes, so the end result is that the more you press the brake pedal, the less it works. Three of these five occasions occurred in one day, so by the time the third time came around, I was really paying attention and I'm very confident this wasn't driver error. In at least one case, the only reason that a crash was avoided is because the automatic braking / forward collision system activated. The vehicle has been inspected by a dealer, who found "No Repairs Recommended". We requested an update to the ABS module software, as this software update is known to resolve multiple other problems with the braking system (see TSBs 2072977, 2061906) but we were denied the update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634140January 5, 2025
ELECTRICAL SYSTEM
No incident occurred. However, Audi recalled my EV (2022 Audi E-tron) months ago, stating there exists a fire hazard associated with these vehicles. Audi has not provided any effective remedy. The sole advice offered was to refrain from charging the battery beyond 80%. However, Audi has not substantiated the claim that this measure is protective, and it also restricts the performance and intended range of the affected vehicles. I contacted Audi of America and my local Audi dealer, but both entities have been unhelpful and unable to offer any reassurance or scientific data. Battery monitoring software is allegedly scheduled to be released this quarter (originally promised in the final quarter of 2024). This proposed solution appears insufficient. Thermal runaway could potentially lead to a fire without sufficient warning to protect consumers, even with software in place. Clearly, Audi should be compelled to replace the batteries before a consumer sustains an injury or fatalities occur due to thermal runaway and fire. Several incidents of fires involving these vehicles have been reported in the United States and other jurisdictions. Audi has since discontinued using these specific batteries and has access to safer and more efficient alternatives. I urge the National Highway Traffic Safety Administration (NHTSA) to compel Audi to provide a genuine remedy to this issue as soon as possible to safeguard consumers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631434December 18, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
The contact owns a 2022 Audi E-Tron. The contact stated while driving at an undisclosed speed, the rotors were pulsating and shaking. The contact stated while driving 65 MPH, unknown sensors engaged without an object or vehicle nearby. The contact had set the system to the lowest sensitivity. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the front rotors were worn. The vehicle was repaired, but the failure recurred. The dealer informed the contact that the vehicle had not been driven properly and was a maintenance issue. The manufacturer was contacted and opened a case. The approximate failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630345December 12, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
on multiple occasions the automatic locking feature for the doors doesn't work and says to see manual. I'm afraid i will get locked in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627497November 26, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Audi E-Tron. The contact received notification of NHTSA Campaign Number: 23V867000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625675November 16, 2024
ELECTRICAL SYSTEM
My Audi E-tron has a consistant problem with the MMI (Multi Media Interface, the main computer for the car). When I am driving, all the screens will go blank, I cannot see my speed, I have no HVAC controls, I am basically driving blind. To fix the issue, I have to pull over, turn off the ignition, open the driver door, close the driver door, put my foot on the brake, start the car again. Sometimes this happens in the first few minutes of driving, othertimes it happens when I am on the highway which poses a huge safety risk. This saftey issue has presented itself at least 5 times in the last 12 months. I have told Audi about this issue several times and they completely deny it exists. This is my 3rd Audi in 15 years and like every other Audi issue I have had, Audi will completely deny there is a problem until there is a recall forced on the company. It happened with the brakes of my last 2017 q7 and Audi kept telling me there was no issue, it finally got settled with a recall on the vehicle. The MMI has been an issue on this car since day 1. The MMI shutting off and putting everyones lives at risk has been going on for the last 12-18 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615697September 20, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I'm deeply concerned about the safety risks my family faces due to unresolved Audi recalls. On December 19 and 20, 2023, Audi issued two recalls: one for high-voltage battery modules that may self-discharge, leading to overheating and an increased risk of fire, and another for the 220V/240V charging cable, which can overheat home wiring, posing a serious fire hazard. On September 19, 2024, I took my car to Niello Audi to address these recalls, but they advised me to take the car home despite the significant safety risks. The service representative told me I couldn't receive a replacement charging cable because I did not have the original one; as the second owner, I never received it from the previous owner. He also mentioned that there was no remedy available for the battery issue and to come pick up my car the next day. I'm using an aftermarket charging cable, which the representative warned could increase the risk of fire. But I cannot get the cable required because I do not have the original. I transport my two young children in this car, and the thought of driving an unsafe vehicle is terrifying. On September 20, 2024, I contacted Audi America to file a claim and initiate the buyback process, as there is no safe solution available. I expressed my urgent concerns and requested a loaner car while the buyback is processed, but my request was denied despite stating it clearly was a safety issue. The Audi America representative told me to pick up my car and drive it, even after acknowledging the safety risks. Niello Audi provided a loaner for only one week, which is not long enough to navigate this complex process. This situation has left me feeling incredibly unsafe. My home is at risk of fire due to the unresolved charging cable issue, and I continue to worry about driving a vehicle with these serious problems. The ongoing recalls create an alarming risk for me and my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606580August 5, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY
The vehicle's charging system keeps failing and turning off the charger. The rear doors do not open from the inside of the vehicle (intermittently).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605340July 30, 2024
ELECTRICAL SYSTEM
Vehicle malfunctioned and stopped in middle of highway with no warning. It forcefully braked to shutdown. Was able to restart car and drive away after a minute. Two days later it had emergency SOS warning on dashboard. Took vehicle in for diagnostic and repair. When pushing software update the module locked up and car would not start. Replaced module but not confident vehicle will not repeat random behavior. No data provided by Audi to ensure this was not trial and error corrections and that the vehicle is safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603401July 19, 2024
STEERING, SERVICE BRAKES, AIR BAGS
On 1/18/23, I was driving my 2022 E-tron on a roadway that had no center lane markings. I had my seatbelt and cruise control on. I was traveling at 34mph straight on the right side of the roadway. Suddenly, and without warning, my car took control, drove off the road to the right, and crashed into a tree. I suffered severe injuries, including but not limited to, loss of consciousness, concussion with vertigo, vision problems, neck, back, left arm/hand, and left leg injuries. I continue to suffer from my injuries to this day.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11586928May 4, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
First time in November the sign came on that there was an electrical system failure. We took the car to the shop, in Audi Raleigh and they said that they fixed the issue. Although, we had to wait for an available appointment for over a month. This time, after 3 months, the same sign came on, electrical system failure, plus all wheel drive faiture. While driving to the dealership the car stopped abbraptlly on the highway and we had to call a tow truck. This was scary because the car stopped and just would not move,. Audi knows that all 2022 -tron models have this issue and disregards the safety of the customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582613April 12, 2024
ELECTRICAL SYSTEM
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579548March 26, 2024
ELECTRICAL SYSTEM
There is a recall for this vehicle for battery overheating and vehicle catching on fire. Audi is unable to remedy this issue at this time. I notice routinely that the charging wire used to charge this vehicle becomes extra hot during charging. I have discussed this issue with Audi but they claim they cannot help me at this time. I'm worried about danger of fire. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576151March 8, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Charger overheats Charger trips breaker Charging damaged burned wall outlet Charging damaged breaker
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572096February 15, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Audi E-Tron. The contact stated that while driving at an undisclosed speed, a message displayed reading "Electrical System Malfunction: Safely Stop the Vehicle," after which the vehicle lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. Several unknown warning lights were illuminated. The vehicle was towed to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V867000 (Electrical System) and the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571567February 13, 2024
ELECTRICAL SYSTEM
There are 2 active/open recalls for my 2021 Audi etron vehicle. The recalls were initiated by the manufacturer 2 months ago and there currently are no repairs available for either recall. Both recalls present a severe safety risk to consumers and present risks to their homes. Dec 20, 2023 Manufacturer Recall Number. 93V2 NHTSA Recall Number 23V867 A potentially critical self-discharge condition exists in certain high-voltage battery modules that, in some instances, may lead to thermal overload, possibly resulting in smoke or a fire. A high-voltage battery overheating increases the risk of a fire. Affected high-voltage batteries may experience a loss of range and/or performance as an early indication. Safety Risk A high-voltage battery overheating increases the risk of a fire. Dec 19, 2023 Manufacturer Recall Number 93U6 NHTSA Recall Number 23V842 If a 220V/240V wall plug becomes overburdened when the compact/portable charging system cable is being used to charge the high-voltage batteries in your vehicle, the home wiring can become overheated. If this happens, overheating of the home infrastructure can eventually cause permanent damage to the house socket and charging cable, increasing the risk of a fire. Safety Risk Overheating of the home infrastructure can eventually cause permanent damage to the house socket and charging cable, increasing the risk of a fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570585February 7, 2024
POWER TRAIN
The contact owns a 2023 Audi E-Tron. The contact stated while driving 35 MPH and then stopping at a stoplight, the contact attempted to accelerate the vehicle failed to respond as needed. No warning light was illuminated. The failure recurred on several occasions. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was not repaired. The contact was informed that the transmission needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 380.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Audi e-tron