Acura TLX Complaints

946 consumer complaints on file.

#11612915September 5, 2024
FUEL/PROPULSION SYSTEM
Driving on the hwy on left most lane, car started jerking when accelerating and slowing when hitting the accelerator. Check engine light blinks on and off while this is happening. Scary and terrifying moment on the hwy, was able to get into emergency lane and slowly get car off hwy into parking lot. Got the car towed to Acura, they ran "diagnostics" and could not replicate the problem or even find the check engine code. They recommended 7 items of which some were complete nonsense and upselling instead of finding the solution to dangerous problem. Seems like the fuel pump issue and they won't confirm anything. Saying I need at oil change with 40% left on indicator, tire rotation, ac filter, and other non sense upsells instead of finding the problem that almost caused accident. Acura dealership had no clue when fuel pump part will come in and I have no other vehicle. NHTSA needs to fine Acura and tell them to stop selling new cars and fix the 2.5 million on the road today with problem. Need help on this!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612459September 4, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
My CMBS, ACC, LKAS and Road Departure Mitigation System all light up on my dashboard as well brake system light. I had a alignment done on my car about 2 weeks ago and the next day they came on. I went back to the shop where I had the alignment done to ask why they came on. They check the alignment again and said something about calibrating the sensors and checked that again. But the lights didn't go off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612522September 4, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the contact was advised that the earliest the vehicle could be repaired was March 16, 2027. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612432September 3, 2024
UNKNOWN OR OTHER
The backup camera lens gets foggy after a rain or when going through a car wash. It takes several days to dry out. The image from the camera is almost completely blurred out to the point where you can't see anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612150September 2, 2024
ENGINE
Bakersfield Acura Don't have a answer yet when they are going to fix the recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611498August 29, 2024
ENGINE, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Transmission fails mid drive on freeway. Multiple vehicles had to avoid the possibility of horrific collision. Vehicle has lost engine power and will not exceed 60mph. I have. Check in with a Facebook Acura group and more the. 2,000 members had the same issue. All Acuras from 2016 to 2023 had failed transmissions at 10k miles to 45k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611621August 29, 2024
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611666August 29, 2024
FORWARD COLLISION AVOIDANCE
The contact owns a 2019 Acura TLX. The contact stated that the auto START/STOP system was inoperable, and the vehicle was repaired under TSB Number: 22-008. Additionally, the contact stated while driving at various speeds, the Lane Keeping Assist System (LKAS) was intermittently inoperable. The contact stated that on the occasions that the LKAS was operable while driving, the lane keeping assist caused the steering wheel to jerk and pull the vehicle into another lane. The contact stated that the failure had been recurring while driving. Additionally, the contact stated that the Collision Mitigation Braking System (CMBS) engaged while there was no other vehicle nearby. The contact stated while driving 70 MPH, the vehicle sputtered, jerked, decelerated, and significantly pulled towards side of the road. The contact was able to safely pull to the side of the road. The messages "Road Departure Mitigation Problem", "Lane Keeping Assist problem", "Collision Mitigation Braking System Problem" and other unknown messages were displayed. The vehicle was taken to the dealer, where the contact was informed that the Forward Collision Avoidance camera had failed. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611317August 28, 2024
ENGINE, POWER TRAIN
Transmission jerks at low speeds, Car jerks when it is downshifting. The car only has 14,000 miles. Dealership refusing to do any work due to car not having any codes. The car feels like it is having a misfire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611241August 27, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The contact stated that while the vehicle was started on two occasions, several unknown warning lights were illuminated. Additionally, the gear shifter button failed to shift to the intended gear and remained in the park(P). The vehicle was towed to the dealer twice; however, the technician was unable to replicate the failure for 27 days. The vehicle was then towed to the same dealer but was not yet diagnosed. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610616August 24, 2024
UNKNOWN OR OTHER
My wife and I had just turned into Kroger's parking lot and I was looking for a parking space, we were probably going 15~20 MPH. The car suddenly accelerated on its own. I was able to put on the brakes and slow the car down before we hit a pedestrian and/or other cars in the parking lot. We were fortunate that we were on an open stretch of parking lot, this may have turned out really bad. We drove around town after this happened and stopped and restarted the car several times. It has not happened again today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610551August 23, 2024
FUEL/PROPULSION SYSTEM
My car has had problems with the fuel pump... I have made an appointment at the Acura dealership three times now and when I take the car in they tell me that they don't have the part that needs to be replaced...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610151August 22, 2024
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610282August 22, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
2019 Acura TLX 28k miles - was slowing pulling into a parking spot in a parking garage downtown San Diego. Suddenly the car had no brakes while pressing the brake pedal to the floor with no resistance from the brakes, the car start revving hard and accelerating very fast. I stopped by hitting a brick barrier. Steering wheel and knee airbags deployed. Fortunately I arrived at work early that day and did not hit anyone or any other cars. Our Insurance company USAA said they can not repair the car. The automatic emergency equipment did not kick in either. Acura was advised of the issue case number [XXX]. Fortunately my injuries were minor cuts and bruising but if this incident had happened somewhere else it could have resulted in loss of life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11609669August 20, 2024
ENGINE
The contact owns a 2020 Acura TLX. While the contact’s wife was driving at an undisclosed speed, the contact stated that several unknown warning lights illuminated. In addition, the vehicle shut off in the middle lane of a major highway. The contact's wife received assistance from a nearby truck driver. The contact stated that because of the assistance from the truck driver, the contact's wife was able to avoid additional dangers. The vehicle started and the vehicle was taken to the dealer; however, the cause of the failure had not been determined. The vehicle was not repaired. The contact stated that previously the failure had occurred, and the vehicle was taken to the dealer several times. The contact stated that several unknown repairs were performed, and unknown recall repairs were completed. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 45,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609316August 19, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, WHEELS, LANE DEPARTURE: WARNING
On May 11, 2024, while driving my 2017 Acura TLX on a local city street, multiple dashboard lights suddenly came on. Since that time these lights began to come back on more frequent and often will go into a Limp Mode. I have had the vehicle inspected at my local Acura dealership only to be told that the vehicles rear PAWS Actuators and Control Unit need to be replaced at a cost of around $8,000. They also informed me that a recall for this issue was only for the 2015 TLX and RLX models but there could be a recall for my model year at some future date. I find this to be unacceptable as I have found out there are multiple instances of this same issue happening with many other Acura owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608454August 14, 2024
STRUCTURE:BODY
A warranty extension for 2015 Acura TLX was issued for vehicles painted B-588P Obsidian Blue Pearl or Fathom Blue Pearl. I have a 2016 Acura TLX with exact same paint and identical peeling issue. My car was assembled in 2015 but is a model year 2016. Acura refused to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608232August 13, 2024
FUEL SYSTEM, OTHER
The contact owns a 2016 Acura TLX. The contact stated while driving 25 MPH, several unknown warning lights illuminated, and the vehicle stalled. The contact pulled over to the side of the road and turned on the hazard lights. The contact was able to restart the vehicle and drove to the residence. An independent mechanic had diagnosed the vehicle at the residence and informed the contact that the high-pressure fuel pump (HPFP) had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V060000 (Fuel System, Other); however, the VIN was not included. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608342August 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Acura TLX. The contact stated that while her husband was driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine compartment, after which the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the connecting rod bearings, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); and the VIN was included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606989August 7, 2024
FUEL/PROPULSION SYSTEM, ENGINE
I received two recalls and multiple notices saying the parts are not available for the recall. Over 6 months later I receive a notice the parts are finally available. I tried to make an appointment with my local dealer and was told they will not repair unless the check engine light is on. If what happens in the recall (fire, crash or injury), how will I be able to get the check engine light to come on? I'm afraid to drive the car because I don't want to be stranded, plus I don't want the car to catch fire, cause a crash or be injured. Why isn't Honda/Acura making the parts to correct this problem and why is the dealer not complying with the recall notices I'm receiving? On the Acura recall website, when I enter my VPN, it notes to please take immediate action to have your vehicle repaired but the dealer won't do it! As I'm looking at the additional details below...it appears that a fire, crash or injury needs to happen. Unbelievable!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Acura TLX