Acura MDX Complaints

3,381 consumer complaints on file.

#11568675January 29, 2024
ENGINE
The connecting rod bearing has failed in my vehicle. It is causing damage to the engine, there are metal shavings found in the oil, and the engine is producing a strange and unusual sound. It's causing the engine damage and wear and causing it to seize. The incident has been reported to the dealer and has been confirmed in an inspection report. There is a CURRENT recall from NHTSA and Honda/Acura for this exact issue that includes the same make, year and model of my vehicle, however when VIN numbers were split, my vehicle was not included in the recall. The recall should be expanded to not only include more vehicles but those that are actually being impacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568458January 29, 2024
ENGINE
Internal damage at the connecting rod bearing causing engine failure. I have a video from the dealership explaining everything. It is too large to upload to this submission worksheet. There is an active recall on for this exact problem on other years of the MDX and TLX but my VIN is not included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568340January 28, 2024
ELECTRICAL SYSTEM
Backup camera stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567938January 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567810January 25, 2024
BACK OVER PREVENTION: WARNINGS
back-up camera is useless at night posing a hazard to anyone behind the vehicle. Honda knows how to fix the problem as witnessed by my 2018 Odyssey which is excellent. The problem has spanned over many years of the MDX before 2016 and after 2019. Having a working backup camera is paramount for any SUV because of the limited visability. Acura Service could not remove the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567583January 24, 2024
ENGINE, POWER TRAIN
The engine consistently consumes too much oil between service events. The low oil light comes on. I had this problem for over 8 years and the dealership said it was not a problem until now and they want me to pay for it. The oil control rings have been clogged since 2016 and progressively gotten worse. The clogged rings cause restriction of oil to return to the crankcase. This causes a decrease in available oil and may cause overheating that could lead to engine fire. Acura should fix the oil control rings to function properly. They have identified this in the past, through a service bulletin (19-006). I have performed 97% of my oil changes at Acura dealerships.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567460January 24, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact received notifications of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567143January 23, 2024
FUEL/PROPULSION SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? - Immobiliser System. Yes, available. May be repaired by local mechanic unless I learn from you to defer such repair. How was your safety or the safety of others put at risk? - The inappropriate activation of the immobilizer system (at least I think that's what happened) caused the vehicle immediately to become unnamageable. All lights off, motor stopped, no power brakes pr power steering. No way to give warning to other drivers. Has the problem been reproduced or confirmed by a dealer or independent service center? - The identical behavior has occurred about 6 times, once on busy US 101 through downtown Oakland, CA during rush hour. The car will be towed to a mechanic's shop later today. I have no history with this mechanic's shop. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - No. It is my inference that the immobilizer system activated while at speed due to description in the owner's manual of the appropriate behavior of the immobilizer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No. The first appearance of the "green key" light preceded the entire shutdown by only a few seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567296January 23, 2024
ENGINE
The contact owns a 2017 Acura MDX. The contact stated while driving 25 MPH, the vehicle lost motive power and was jerking. Several unknown warning lights were illuminated. The contact drove the vehicle to a local mechanic to be diagnosed. The mechanic retrieved DTC code: P0369 (Reduced Engine Power). The mechanic replaced the camshaft and the sensors. The manufacturer was not made aware of the failure. The failure mileage was 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567354January 23, 2024
ENGINE
WHILE DRIVING ON THE HIGHWAY THE ENGINE LOST POWER. THERE WAS NO WARNING.THE CAR BECAME INOPERABLE. THE SAFETY OF PASSENGERS AND OTHERS TRAVELING THE HIGHWAY WERE AT RISK. THE DEALER CONFIRMED THAT THE ENGINE FAILED AND ADVISED THAT THE ROD BEARING SPUN. THE VEHICLE IS AVAILABLE FOR INSPECTION AND IT IS UNKNOWN AS TO WHETHER THE MANUFACTURER INSPECTED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567036January 22, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura MDX. The contact received notifications of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567133January 22, 2024
ENGINE
The car suffer complete engine failure while driving on the highway. I had the car towed to an acura dealer . The acura dealer has informed me that the engine rod failed There is a recall by acura for 250,000 vehicles incuding the same year and model for the same problem . The engine is availble for inspection . My vehicle is not under recall . i was informed by Acura customer relatiins that they will not help me . I was informed by a acura dealer that they will can replace the engine with a used engine for 9000$ . i said ok but then wondered if the engine they would replace it with was under recall. The looked into it and have informed me that the engine is in fact one of the recalled engines and then asked me if i wanted to proceed with the replacement with an engine that is dangerous ... This seems incredible to me and should be illegal and certainly dangerous..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566129January 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura MDX. The contact stated that while his wife was driving at an undisclosed speed, she heard an abnormal knocking sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the connecting rod bearing, resulting in damage to the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566133January 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura MDX. The contact stated while driving 25 MPH, the vehicle inadvertently lost motive power. The contact was stuck in the middle of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the connecting rod bearing, resulting in damage to the engine and requiring a replacement engine. The vehicle was not repaired. The vehicle was then towed to an independent mechanic, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565795January 16, 2024
ENGINE AND ENGINE COOLING, POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2019 Acura MDX. The contact stated while attempting to make a left turn from a complete stop, the vehicle shut off inadvertently. There was no warning light illuminated. The contact was able to restart the vehicle and continue driving. The vehicle was taken to the dealer, where an unknown software update was performed under an unknown recall. Additionally, the contact stated that upon pressing the park(P) button to park the vehicle, the vehicle failed to respond. The contact stated that the vehicle responded after several attempts. The contact stated that while driving at various speeds, the vehicle was jerking upon depressing the accelerator pedal. The contact received notifications of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) and related the failure to the recall; however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565644January 15, 2024
FUEL/PROPULSION SYSTEM, SERVICE BRAKES, ELECTRICAL SYSTEM
While driving the car started to loose momentum and began stuttering until finally stopping abruptly and applying the electronic braking system. All warning alarms were illuminated on the dash. I was not even able to pull over completely off the road either putting me and my family in danger from not being off the road. Acura dealership service center informed me it was a bad high pressure fuel pump located on the engine block itself. There are recalls for this exact part neginnibg from 2018 on the acura MDX model. My model is a 2017 making me wonder if the recall should include earlier year models of acura mdx.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565058January 12, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I've experienced stop and stall issues with my vehicle three times and the Acura dealership said they couldn't locate but kept my vehicle for a few days and said it was the battery. I have a new battery but same issue occurred two more times. There is definitely an electrical problem with this vehicle's system. The radio randomly stops working, no sound or buttons stop at any given time and also heat/air buttons switch by themselves. Shift paddles sometimes does not slow down vehicle, in most cases it accelerates.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564824January 11, 2024
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS VSA malfunction light comes up constantly and car rattles when brakes are used. It’s constantly turned on even with good road conditions. There are millions of customer complaints on the web about this issue and I believe this should be logged as a major issue which should be logged a recall and offered as a fix to customers who have these car models and issues. My daughter was driving the car and experienced issues on freeway when braking. The car slipped to the side when brakes were pushed and the whole car was shaking and unstable.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11564965January 11, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura MDX. The contact received notification of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564968January 11, 2024
ENGINE
Engine had a knocking noise, went to dealer and explained the problem. They mentioned there was a recall regarding this issue but when my vehicle's Vin was typed in they said it was not part of the recall. A few days later all the warning lights in the instrument panel came on and soon after the engine went bad and had to replace it. My vehicle had approximately 45k miles when this happened. I was completely shocked, angry and disappointed with Honda Motors when they didn't want to take responsibility. It's obvious this was a manufacturing problem with these engines and they should reimburse vehicle owners that had issues with these vehicles. Thank you for your attention!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Acura MDX