Acura ILX Complaints

270 consumer complaints on file.

#11407118April 8, 2021
WHEELS
I WAS DRIVING ROUGHLY AROUND 25 MPH, WHEN I'D STARTED GOING INTO A GRADUAL TURN TO THE RIGHT. I'D HIT A SMALL POT HOLE, THEN MY CAR ENDED UP ON THE GROUND. SKIDDING ACROSS THE ROAD, AND THEN ONTO THE SHOULDER. THE WAY IT WAS DRIVING I'D THOUGHT MY RIGHT FRONT TIRE HAD CAME OFF OF THE VEHICLE. BUT UPON FIRST GLANCE IT WAS JUST A FLAT TIRE. ONCE I HAD GOTTEN THE FLAT TIRE OFF, I'D REALIZED THERE WAS A MUCH BIGGER ISSUE. THE RIGHT FRONT FACTORY RIM, HAD BROKEN. HORIZONTALLY DOWN THE CENTER OF THE RIM. BUT THE FRONT SECTION OF THE RIM WAS STILL LOCKED IN THE TIRE'S BEAD. THE RIGHT FRONT TIRE HAS ZERO HOLES/TEARS/ ANY DAMAGE THAT I'VE SEEN SO FAR. THIS WAS A CITY STREET, POSTED 30 MPH. THE ROAD IS IN FAIRLY GOOD CONDITION AND LIKE I'D STATED BEFORE, THIS WAS A MINOR POTHOLE THAT I'D HIT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11406050April 1, 2021
FUEL/PROPULSION SYSTEM
CON 127 MILLAS DE USO Y MIENTRAS EL VEHCULO ESTABA EN MOVIMIENTO EN EL ESTACIONAMIENTO DE UN CENTRO COMERCIAL SE APAG EL VEHICULO Y NO PRENDI. EL VEHCULO SE COMPR EL 08/01/2020 TENA UNA SEMANA DE COMPRADO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405643March 30, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2013 ACURA ILX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V770000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO ACURA OF BOSTON (1600 SOLDIERS FIELD RD, BRIGHTON, MA 02135) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT UNLESS THE VEHICLE EXPERIENCES THE FAILURE, A LOANER VEHICLE WOULD NOT BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404982March 26, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2013 ACURA ILX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V770000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403790March 18, 2021
ELECTRICAL SYSTEM
CAR UNLOCKS MY ITSELF AFTER LOCKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395605February 10, 2021
SUSPENSION
TL* THE CONTACT OWNS A 2013 ACURA ILX. THE CONTACT STATED WHILE DRIVING 30 MPH, THE PASSENGER'S SIDE AXLE FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING THE PASSENGER'S SIDE AXLE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395299February 8, 2021
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2015 ACURA ILX. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED INTERMITTENT PUSH TO START FAILURES WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE NEEDED TO START THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383823December 16, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY CAR WAS IN MOTION I WAS DRIVING ON A MAIN STREET AND THEN MY CAR SUDDENLY BROKE DOWN. I HAD NO PRIOR LIGHTS ON. THE VEHICLE BEGAN SHAKING, MY CHECK ENGINE LIGHT BEGAN FLASHING AND THE REST OF THE LIGHTS ON THE DASHBOARD BEGAN FLASHING WITH THE CODE P0202, AND COULD NOT ACCELERATE PAST 3 MPH. I WAS IN THE MIDDLE OF THE STREET AND IT TOOK ME OVER 20 MINUTES TO PULL INTO A GAS STATION THAT WOULD NORMALLY TAKE 5 MINUTES, I DON'T KNOW HOW I EVEN MADE IT TO THE STATION WITHOUT PUSHING THE CAR MYSELF. I HAD TO TOW IT DIRECTLY TO THE ACURA DEALERSHIP. I HAVE OWNED THE CAR LESS THAN 2 YEARS AND HAVE HAD NO PRIOR ISSUES. ACURA NOTIFIED ME IT WAS MY FUEL INJECTOR AND COILS AFTER RUNNING THE DIAGNOSTIC. I HAD TO PAY $1,200 OUT OF POCKET BECAUSE MY WARRANTY EXPIRED. I WAS NOTIFIED THAT THIS WAS A COMPLETE PARTS ISSUE, A RARE OCCURRENCE, THERE WAS NOTHING I COULD HAVE DONE, THIS WAS A MANUFACTURING ISSUE. THEN I RECEIVED A CALL FROM ACURA AFTER THE PARTS WERE REPLACED THAT THEY FRIED OUT THE PCM-THE COMPUTER OF THE CAR. THEY STATED MY CAR WAS NOT DRIVEABLE UNTIL THE PCM WAS REPLACED AND THAT IT DID NOT SHOW IN THE DIAGNOSTIC UNTIL THEY REPLACED THE PARTS. SO NOW, A PARTS FAILURE LED TO AN ELECTRICAL FAILURE. THEY TOLD ME THERE WAS NOTHING LISTED IN THE SERVICE BULLETIN BECAUSE THIS WAS NOT A COMMON ISSUE. I HAD TO PAY AN ADDITIONAL $1,100 NOW TOTALING TO A $2,200 UNPRECEDENTED OUT-OF-POCKET EXPENSE FOR A MANUFACTURER FAILURE. THIS IS TERRIFYING BECAUSE MY CAR WAS WORKING COMPLETELY FINE, DRIVING SMOOTHLY, AND OUT OF NOWHERE WITHOUT ANY INDICATION GAVE OUT ON ME, PLACING MY LIFE IN DANGER. SUSPICIOUSLY ENOUGH, DURING THIS TIMEFRAME, I GET A NOTIFICATION OF A RECALL ON MY VEHICLE FOR A STOP SALE RELATED TO DRIVESHAFT CORROSION WHICH COULD CAUSE MY CAR TO STOP. WHAT IF THIS IS THE ISSUE THAT CAUSED THE OTHER PROBLEMS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365624October 21, 2020
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE LIGHT ON MY 2013 ILX ARE BEING FOGGY AND SHOW DIMINISH LIGHT . DOOR LATCH ACTS UP SOMETIMES AS WELL- IT LOCK AND THEN IT DOES NOT UNLOCK. PASSENGER AIRBAG ALWAYS IS OUT OF WACK- IT SAYS THAT THEY ARE OFF THEN ON...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364705October 16, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2017 ACURA ILX. THE CONTACT STATED WHILE DRIVING 45 MPH, THE VEHICLE STARTED TO MISFIRE AND FAILED TO ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE CONTINUED DRIVING TO HER DESTINATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FLUSHED THE FUEL INJECTORS. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO FISHER ACURA LOCATED AT 6025 ARAPAHOE RD, BOULDER, CO 80303, (303) 245-6418, AND WAS DIAGNOSED WITH NEEDING TO FLUSH THE FUEL SYSTEM. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V052000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362434October 2, 2020
SERVICE BRAKES
WHAT HAPPENS IS THE BRAKE PEDAL SINKS WHILE THE VEHICLE IS IN MOTION. IT HAPPENS WHILE GOING FORWARD AND IN REVERSE. SLOW SPEEDS OR HIGHWAY SPEEDS. WHEN THIS HAPPENS I HAVE NO CONTROL OF THE VEHICLE AND CANNOT STOP. I HAVE ADDRESSED THE ISSUE ON MULTIPLE OCCASIONS TO PARAGON ACURA IN QUEENS NY AND THEY HAVE DONE NOTHING TO REMEDY THE ISSUE. THEY PROVIDED A STATEMENT TO ME IN AUGUST SAYING THAT THE POWER BRAKING SYSTEM IS AFFECTED BY THE AIR CONDITIONING BEING ON AS THAT DISRUPTS THE ENGINE VACCUM. SO I ASKED SO THEN THERE'S A RECALL CORRECT AND WAS GIVEN A SHOULDER SHRUG. TO THIS DAY, THE PEDAL GOES OUT AND IS PLACING ME AND OTHERS IN DANGER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352532September 1, 2020
AIR BAGS
TL* THE CONTACT OWNED A 2016 ACURA ILX. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN RATE OF SPEED, THE CONTACT STATED THAT SHE WAS T-BONED BY ANOTHER VEHICLE WHILE EXITING THE HIGHWAY. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT ALSO STATED THAT THE DRIVER SIDE WINDOW SHATTERED INTO SEVERAL PIECES AS A RESULT OF THE IMPACT. THE CONTACT DID NOT RECEIVED MEDICAL ATTENTION AT THE SCENE. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOTALED AT THE SCENE. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT TOW YARD. THE CONTACT SOUGHT MEDICAL TREATMENT AFTER THE ACCIDENT FOR GLASS THAT HAD BEEN LODGED INTO VARIOUS PARTS OF HER BODY. THE NEXT DAY, THE CONTACT WENT TO HER PRIMARY DOCTOR WHERE AN X-RAY DISCOVERED A BULGING DISC IN HER BACK AND BRUISES TO HER LEFT HIP AND LEFT SHOULDER. ACURA OF ORANGE PARK (7200 BLANDING BLVD, JACKSONVILLE, FL 32244) AND THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND NEITHER OFFERED ANY ASSISTANCE FOR THE MATTER. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS UNKNOWN DUE TO SUSPECTED ODOMETER FRAUD ON THE VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11343904August 7, 2020
AIR BAGS
MY AIRBAG DEFLATOR EVERY YEAR HAS A MALFUNCTION AND I CAN'T PASS MY INSPECTION. THIS IS THE 3RD YEAR IN A ROW THAT THIS HAPPENS TO ME. NO ACCIDENT, AS SOON AS CAR STARTS UP ASKS TO CHECK AIRBAG SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337707July 6, 2020
SUSPENSION, POWER TRAIN
TL* THE CONTACT OWNS A 2013 ACURA ILX. THE CONTACT STATED THAT WHILE REVERSING FROM HER DRIVEWAY, WHEN SHE HEARD AN ABNORMAL SOUND. THE VEHICLE STARTED ROLLING BACKWARDS INDEPENDENTLY AND WAS UNABLE TO STOP. THE CONTACT DEPRESSED THE PARKING BRAKE TO STOP THE VEHICLE. THE CONTACT STATED AN INDEPENDENT MECHANIC DIAGNOSED THE VEHICLE AT THE RESIDENCE AND INFORMED HER THAT THE AXLE NEEDED TO BE REPLACED. THE CONTACT CALLED ACURA OF WAPPINGERS FALLS LOCATED AT 1271 RT 9 S, WAPPINGERS FALLS, NY 12590, (845) 298-0400, AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291544December 27, 2019
POWER TRAIN:DRIVELINE:CENTER SUPPORT BEARING
TL* THE CONTACT OWNS A 2016 ACURA ILX. WHILE THE VEHICLE WAS UNDERGOING AN OIL CHANGE, A LEAK FROM THE PASSENGER SIDE INTERMEDIATE BEARING SEAL WAS FOUND. THE LEAK COULD CREATE A LOSS OF POWER TRANSFER TO THE WHEELS AND CAUSE THE VEHICLE TO STOP SUDDENLY. A PARKED VEHICLE WOULD ROLL IF THE PARKING BRAKE WERE NOT APPLIED. NAPLES ACURA (659 AIRPORT-PULLING RD, NAPLES, FL 34104, (239) 330-4212) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS CONTACTED AND REFUSED TO ASSIST WITH THE REPAIR COST. THE FAILURE MILEAGE WAS 86,599.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282464November 26, 2019
ELECTRICAL SYSTEM
LAST COUPLE MONTHS PASSENGER SIDE DOOR LOCKS AND UNLOCKS ON ITS OWN WHENEVER CAR STARTS. YESTERDAY DRIVER SIDE DOOR FLEW OPEN AS I WAS DRIVING DOWN THE ROAD. TOOK CAR TO SHOP AND THEY ARE REPLACING DOOR LOCK AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281265November 20, 2019
UNKNOWN OR OTHER
THE CAR HAS AN OPEN RECALL. MAUS ACURA IN TAMPA SAID IF IT DOESN'T NEED REPAIRED AT THE TIME THEY WILL CLOSE THE RECALL WITHOUT REPAIRS! THEY ARE REFUSING TO GIVE ME LOANER AND SAID THEY ARE NOT FIXING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280753November 18, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 ACURA ILX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V424000 (POWER TRAIN). AFTER CONTACTING COURTESY ACURA (3701 NICHOLASVILLE RD, LEXINGTON, KY) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT PLANNED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277316October 31, 2019
AIR BAGS, ELECTRICAL SYSTEM, STEERING
FROM SECOND MONTH OF BUYING CAR, BATTERY DRAINED, ACURA TOWING CAME AND TOWED CAR TO A NEARBY DEALERSHIP AND REPLACE BATTERY UNDER WARRANTY. TOOK CAR DOWN TO DEALERSHIP THAT I PURCHASED FROM ABOUT NOSE IN FRONT DRIVER WHEEL HOLE AND PROBLEMS WITH THE ELECTRICAL COMPONENTS OF THE CAR. THEY STATED "CAR IS NEW DRIVE IT MORE" THE ELECTRICAL POWER STIRRING, THE BATTERY DRAINS QUICKLY(PROBLEM WITH FUSE), THE BRAKES SYSTEM SETS OFF SENSORS, ABS LIGHT ON, AIRBAG LIGHT ON (ALL THOUGH DEALERSHIP STATED THEY REPAIRED THAT RECALL). POWERTRAIN AND TRANSMISSION LEAKING, CHECK HILL START ASSIST SYSTEM, CHECK VSA SYSTEM, FOUND RECALL FOR POWERTRAIN ON INTERNET THAT WAS FROM JULY 2019 THAT I HAVE NOT BEEN NOTIFIED ABOUT. COMPLAINED ABOUT PAINT FADING ON HOOD OVER ENGINE, COMPLAINED ABOUT SHOCKS AND STRUTS THAT DON'T NEED REPLACEMENT BUT THERE IS SOMETHING LOOSE THAT IS MAKING NOISE, I HAVE UPDATED HOME ADDRESS WITH ACURA BUT EVEN SO WHEN I MOVED IN 2017 I DID A CHANG OF ADDRESS. THEY HAVE REPLACED ALTERNATOR, THAT I DON'T BELIEVE NEEDED CHANGING AT THAT TIME, SERVICE TECH AT ONE DEALERSHIP TOLD ME IF I SERVICED MY CAR WOULD BURN UP BUT OF COURSE OFFERED ME TO BUY A NEW CAR. ACURA SERVICE AT SEVERAL DEALERSHIPS HAVE NEVER GIVEN ME PICTURES OR MENTIONED TRANSMISSIONS LEAK BUT HONDA GAVE ME ALL EVIDENCE. METAL SOUND TRANSMISSION IS PERMEATED SHOWING THIS HAS BEEN A PROBLEM THREW SEVERAL INSPECTIONS THAT ARE ALL DOCUMENTED WITH ACURA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277320October 31, 2019
STRUCTURE:BODY, POWER TRAIN, STEERING
FROM SECOND MONTH OF BUYING CAR, BATTERY DRAINED, ACURA TOWING CAME AND TOWED CAR TO A NEARBY DEALERSHIP AND REPLACE BATTERY UNDER WARRANTY. TOOK CAR DOWN TO DEALERSHIP THAT I PURCHASED FROM ABOUT NOSE IN FRONT DRIVER WHEEL HOLE AND PROBLEMS WITH THE ELECTRICAL COMPONENTS OF THE CAR. THEY STATED "CAR IS NEW DRIVE IT MORE" THE ELECTRICAL POWER STIRRING, THE BATTERY DRAINS QUICKLY(PROBLEM WITH FUSE), THE BRAKES SYSTEM SETS OFF SENSORS, ABS LIGHT ON, AIRBAG LIGHT ON (ALL THOUGH DEALERSHIP STATED THEY REPAIRED THAT RECALL). POWERTRAIN AND TRANSMISSION LEAKING, CHECK HILL START ASSIST SYSTEM, CHECK VSA SYSTEM, FOUND RECALL FOR POWERTRAIN ON INTERNET THAT WAS FROM JULY 2019 THAT I HAVE NOT BEEN NOTIFIED ABOUT. COMPLAINED ABOUT PAINT FADING ON HOOD OVER ENGINE, COMPLAINED ABOUT SHOCKS AND STRUTS THAT DON'T NEED REPLACEMENT BUT THERE IS SOMETHING LOOSE THAT IS MAKING NOISE, I HAVE UPDATED HOME ADDRESS WITH ACURA BUT EVEN SO WHEN I MOVED IN 2017 I DID A CHANG OF ADDRESS. THEY HAVE REPLACED ALTERNATOR, THAT I DON'T BELIEVE NEEDED CHANGING AT THAT TIME, SERVICE TECH AT ONE DEALERSHIP TOLD ME IF I SERVICED MY CAR WOULD BURN UP BUT OF COURSE OFFERED ME TO BUY A NEW CAR. ACURA SERVICE AT SEVERAL DEALERSHIPS HAVE NEVER GIVEN ME PICTURES OR MENTIONED TRANSMISSIONS LEAK BUT HONDA GAVE ME ALL EVIDENCE. METAL SOUND TRANSMISSION IS PERMEATED SHOWING THIS HAS BEEN A PROBLEM THREW SEVERAL INSPECTIONS THAT ARE ALL DOCUMENTED WITH ACURA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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