2017-2026 Chrysler, Dodge, Jeep Passive Entry Door Handle TSB

Symptoms

Owners of various 2017-2026 Chrysler, Dodge, and Jeep vehicles may experience an "inoperative passive entry door handle". This means the passive entry system, which allows unlocking the vehicle by simply touching the door handle while the key fob is nearby, may not function as expected. If you encounter an issue with your Jeep passive entry handle, it's important to have it diagnosed correctly.

Important Warning for Technicians

Technical Service Bulletin (TSB) S2623000040 provides a crucial instruction for technicians. It explicitly states: "Prior to replacing an inoperative passive entry door handle, perform Star Online." This warning is critical as it indicates that simply replacing the door handle without performing the specified online procedure may not resolve the underlying issue. This step is designed to ensure proper diagnosis and potential software updates or reconfigurations are completed first.

Repair Procedure Summary

For any vehicle presenting an "inoperative passive entry door handle" symptom, the TSB S2623000040 directs service personnel to utilize the Star Online system. Star Online is a diagnostic and repair platform used by dealerships to access up-to-date service information, perform guided diagnostics, and apply necessary software updates or calibrations. By performing this procedure, technicians can identify if the issue is software-related, requires a specific calibration, or if the Jeep passive entry handle truly needs physical replacement. This ensures a more accurate and efficient repair process.

Affected Part Numbers

The following part numbers are associated with the passive entry O/S (Outside) door handle system. This extensive list covers various configurations and models that might be impacted by an inoperative passive entry door handle issue. Technicians should refer to the specific part number relevant to the vehicle being serviced.

• 1QA18FQDA, 1QA18GW7A, 1QA18JRMA, 1QA18JSCA, 1QA18JWDA, 1QA18KFPA, 1QA18KXJA, 1QA18LAUA, 1QA18NRVA, 1QA18PDNA, 1QA18RFQA, 1QA18SHRA, 1QA18SSEA, 1QA18TBFA, 1QA18VCAA, 1QA18WASA, 1QA18WCQA, 1QA18WHCA
• 1QA21FQDA, 1QA21GW7A, 1QA21JRMA, 1QA21JSCA, 1QA21JWDA, 1QA21KFPA, 1QA21KXJA, 1QA21LAUA, 1QA21NRVA, 1QA21PDNA, 1QA21RFQA, 1QA21SHRA, 1QA21SSEA, 1QA21TBFA, 1QA21VCAA, 1QA21WASA, 1QA21WCQA, 1QA21WHCA
• 5RR18MBJA, 5RR19MBJA, 5RR28AXRA, 5RR28GW7A, 5RR28KFPA, 5RR28KXJA, 5RR28LAUA, 5RR28LPSA, 5RR28MBJA, 5RR28NRVA, 5RR28PDNA, 5RR28SSEA, 5RR28ZR6A
• 5RR29AXRA, 5RR29GW7A, 5RR29KFPA, 5RR29KXJA, 5RR29LAUA, 5RR29LPSA, 5RR29MBJA, 5RR29NRVA, 5RR29PDNA, 5RR29SSEA, 5RR29ZR6A
• 5RR30AXRA, 5RR30GW7A, 5RR30KFPA, 5RR30KXJA, 5RR30LAUA, 5RR30LPSA, 5RR30NRVA, 5RR30PDNA, 5RR30SSEA, 5RR30ZR6A
• 5RR31AXRA, 5RR31GW7A, 5RR31KFPA, 5RR31KXJA, 5RR31LAUA, 5RR31LPSA, 5RR31NRVA, 5RR31PDNA, 5RR31SSEA, 5RR31ZR6A
• 5SV48DX8A, 5SV48GW7A, 5SV48JRMA, 5SV48JSCA, 5SV48KBXA, 5SV48KFPA, 5SV48KL4A, 5SV48KW3A, 5SV48KWHA, 5SV48KXJA, 5SV48LAUA, 5SV48LPSA, 5SV48MBJA, 5SV48MSQA, 5SV48NF2A, 5SV48NRVA, 5SV48PDNA, 5SV48SSEA, 5SV48WASA, 5SV48ZR6A
• 6ZA12DX8A, 6ZA12GW7A, 6ZA12JSCA, 6ZA12LAUA, 6ZA12LDSA, 6ZA12MBJA, 6ZA12NRVA, 6ZA12PDNA, 6ZA12PGGA, 6ZA12RUAA, 6ZA12SBMA, 6ZA12SSEA
• 6ZA15DX8A, 6ZA15GW7A, 6ZA15JSCA, 6ZA15LAUA, 6ZA15LDSA, 6ZA15MBJA, 6ZA15NRVA, 6ZA15PDNA, 6ZA15PGGA, 6ZA15SBMA, 6ZA15SSEA

Owner Action

If you are experiencing an "inoperative passive entry door handle" on your 2017-2026 Chrysler, Dodge, or Jeep vehicle, it is recommended to schedule an appointment with an authorized dealership. Inform them about the symptom and mention Technical Service Bulletin S2623000040. The dealership technicians are equipped with the necessary tools and access to the Star Online system to properly diagnose and address the issue with your Jeep passive entry handle or other affected vehicle.

Source: NHTSA ID 11037346