2024 Jeep Wrangler/Gladiator Radio Software Update TSB 08-203-24

Owners of 2024 Jeep Wrangler and 2024 Jeep Gladiator vehicles equipped with a Global Telematics Box Module (TBM) (Sales Code RDG) and certain Uconnect 5 radios (Sales Codes UBX, UBP, UEX, UEP) may experience a range of issues with their infotainment system. Technical Service Bulletin (TSB) 08-203-24 outlines a Firmware Over The Air (FOTA) update designed to resolve these concerns. This update will bring the radio software from version U29.44 to U33.43, improving overall system functionality and user experience for the 2024 Jeep Wrangler radio software update.

Symptoms

Customers may observe one or more of the following issues with their Uconnect 5 system:

• "Unable to select the Turn by Turn Nav."
• "Blank performance pages."
• "Android Auto® Voice Recognition (VR) inoperative."
• "Media Tuner delayed."
• "Charge schedule Human Machine Interface (HMI)."
• "Ambient light inoperative."
• "Map in Instrument Panel Cluster (IPC) inoperative."
• "Media Widget blank."
• "Navigation Map black."
• "Offroad pages inoperative."
• "VR inoperative."
• "Incorrect song title displayed, Carplay® only."
• "Human Unit (HU) switches from Media Page to Home Page."
• "Ghost Touch on Navigation screen."
• "Widgets missing."
• "New User Profile does not load."
• "Returns to wrong page after View Camera Event selected by customer in the "Camera View Pages""."

It is important to note that the Rearview Camera (RVC) functions normally in these scenarios, meaning the camera itself is not the source of these specific problems.

Cause

All the listed symptoms are attributed to issues within the radio software. The existing software version U29.44 contains bugs that are resolved by the newer U33.43 version.

Important Warnings for Owners

This TSB 08-203-24 is classified as an Information Only Technical Service Bulletin, intended to inform dealers about the FOTA update process. It does not include a Labor Operation (LOP) for reimbursement, as the update is designed to be performed by the customer over-the-air.

Owners should be aware that while they will receive a notification on their radio screen when new software is available, there is no option to decline the update indefinitely. The update must be performed to ensure proper functionality of the Uconnect system. The national launch for this FOTA update is anticipated to begin on September 30, 2024.

Repair Procedure Summary

The software update for the 2024 Jeep Wrangler radio software update is delivered via Firmware Over The Air (FOTA) technology. When new software (version U33.43) is available, customers will receive a notification on their radio screen, similar to the