2024 Audi e-tron GT / RS e-tron GT MyAudi App Charging Error TSB

Symptoms

Owners of 2024 Audi e-tron GT and RS e-tron GT vehicles may experience an "Audi e-tron GT charging error" when attempting to use the myAudi app. Specifically, the app fails to set the air conditioner and charging timers. Additionally, the charging target and charging location cannot be configured via the myAudi app.

Fault Codes / Error Messages

When this issue occurs, a specific error message will appear within the myAudi app. The message indicates a failure to communicate the desired settings.

• "Could not send the desired target charge"
• "An error occurred. Please try again."
• "Error: E:BFF.4002 (240419001851)"

The primary fault code associated with this problem is BFF.4002.

Diagnosis / Trigger Conditions

This issue is reproducible when attempting to adjust air conditioning or charging settings through the myAudi app. The Technical Service Bulletin (TSB) 91 24 60 2075406/1 specifically applies to 2024 model year vehicles equipped with software version 0025 in diagnostic address 0019.

Important Warnings

Audi has issued specific guidance regarding this issue:

• "This TSB is informational only and not applicable to any Audi Warranty."
• "Try to reproduce the customer complaint (based on the description/cause of the issue), so that it can be clearly assigned to this TSB. The following repair must only be carried out if all the criteria (model/type, chassis number, engine/motor and gearbox code, PR number(s), part number, software version, code etc.) apply exactly. Otherwise, this solution will not eliminate the problem, and repeat repairs may be necessary. In such a case, we may reject the warranty claim and charge back the cost of the parts."

Repair Procedure Summary

The resolution for the "Audi e-tron GT charging error" involves software and backend updates. For vehicles delivered up to week 28/24, the backend has already been updated. Owners of these vehicles should log out of the myAudi app and then log back in to restore functionality.

For vehicles with a delivery date after week 28/24, the backend will automatically receive monthly updates. The function should become available in the following month. If the issue persists or for escalation, a DBS ticket should be opened, referencing TSB 2075406, to request a backend update.

Owner Action

If you own a 2024 Audi e-tron GT or RS e-tron GT and are experiencing the "Audi e-tron GT charging error" with code E:BFF.4002, first try logging out of your myAudi app and then logging back in. If the problem persists, contact your authorized Audi dealer. Be sure to mention Technical Service Bulletin 91 24 60 2075406/1 when discussing the issue with your service advisor.

NHTSA Source Citation

This information is based on NHTSA Manufacturer Communication ID 11009395.