2023 Audi e-tron GT Air Spring Strut Warning

Audi has released Dealer Communication UPDATE 42N2 to address a potential issue with the front air spring struts in certain 2023 Audi e-tron GT and RS e-tron GT vehicles. This communication, dated January 29, 2024, outlines a repair procedure for vehicles affected by this manufacturing deviation. Owners searching for information on an Audi e-tron GT air spring strut warning should pay close attention to this update.

Symptoms

Owners of affected 2023 Audi e-tron GT or RS e-tron GT vehicles may notice that the front air spring struts are slowly losing air. The most direct indication of this problem will be "a warning message will be displayed in the instrument cluster." This message alerts the driver to a potential issue with the vehicle's air suspension system, specifically related to the air spring struts.

The Root Cause

The problem stems from a production deviation during the manufacturing process. In certain vehicles, the front air spring struts were not attached to the support bearing housing as specified. This improper attachment can prevent a proper seal, leading to a gradual loss of air from the strut. This condition can trigger the Audi e-tron GT air spring strut warning message.

Diagnosis and Dealer Action

Audi dealers are instructed to identify affected vehicles through several channels. They are advised to check their daily campaign open inventory report or the OMD system for vehicles in their possession. For vehicles brought in for maintenance or other service, technicians should check if the UPDATE 42N2 code is open in ELSA. This ensures that any affected vehicle is identified and repaired promptly.

Repair Procedure Summary

The repair for this issue involves the replacement of the front air spring struts. This procedure is available starting January 30, 2024. Dealers are required to consult ELSA and the Service References tool in Elsa2Go for detailed repair and claiming instructions. While specific part numbers are not detailed in this communication, dealers will refer to an UPDATE technical bulletin for the necessary materials. The goal is to ensure that the new air spring struts are correctly installed and sealed, resolving the Audi e-tron GT air spring strut warning.

Important Owner Information

Owners should be aware of several key points regarding this update:

• No Consumer Notification: "Updates differ from recalls and service actions; consumers are not notified in writing of recalls and service actions. Therefore, consistent with general policy governing Updates, customers will not be receiving letters about this action." This means owners will not receive a direct letter from Audi about this specific issue. It is crucial for owners to be proactive or ensure their dealer checks for open updates during service visits.
• New Vehicle Delivery Restriction: "Affected vehicles in dealer inventory cannot be delivered to consumers until this Update is completed." This ensures that new vehicles are repaired before they reach customers, preventing the issue from occurring in newly purchased cars.
• Dealer Responsibility: Dealers are mandated to repair every affected inventory vehicle before delivery to consumers and to complete the update on any vehicle that comes into their workshop with an open UPDATE 42N2 code.

What Owners Should Do

If you own a 2023 Audi e-tron GT or RS e-tron GT and experience "a warning message will be displayed in the instrument cluster" related to your air suspension, or if you simply want to ensure your vehicle is not affected, contact your authorized Audi dealer. They can check your vehicle's VIN against open campaigns and service actions to determine if the UPDATE 42N2 applies to your car and perform the necessary repair.

Source: NHTSA ID: 10249587