2024-2025 Audi Virtual Cockpit Pixel Line TSB

Audi has released Technical Service Bulletin (TSB) 2064983/9 to address a display issue in the Audi virtual cockpit for various models from 2019 to 2025. This TSB, issued on August 8, 2024, supersedes previous bulletin 24-97 and provides updated procedures for diagnosing and repairing a pixel error that results in a continuous colored line appearing on the instrument cluster.

This issue, known as a 2024 Audi virtual cockpit pixel error, affects a wide range of Audi vehicles equipped with the virtual cockpit system. The TSB details the specific symptoms and the necessary steps for technicians to resolve the problem.

Symptoms of a Virtual Cockpit Pixel Error

Owners may observe a distinct visual anomaly on their instrument cluster. The primary symptom is "A red, green, black, white, or blue continuous line is displayed on the instrument cluster (pixel fault)". This line can appear either vertically or horizontally across the display, indicating a pixel error within the virtual cockpit hardware.

Diagnosing the Virtual Cockpit Issue

When a customer reports a continuous line on the instrument cluster, technicians are instructed to first document the production date of the instrument cluster in their warranty claim notes. This is crucial for determining if the TSB applies to the specific vehicle.

To find this information, technicians must perform a self-diagnosis by selecting diagnostic address 17. They then use the control module OBD drop-down menu, select "Identification," and click "show expanded identification." Finally, they expand the "Fazit identification" and document the "Day of manufacture" for the Instrument Cluster -J285-.

Repair Procedure Summary

If the instrument cluster's date of manufacture is BEFORE 10/01/2024, TSB 2064983/9 applies, and the Audi Virtual Cockpit -J285- must be replaced. The repair involves removing and installing a new dash panel insert, which includes the instrument cluster. Technicians are also required to attach a photo of the concern to the DOC-IT system for documentation purposes.

Required Parts and Tools

For this repair, technicians will need to consult ETKA (Electronic Parts Catalog) for the correct part numbers. The primary components required are:

• Instrument Cluster: Quantity 01 (See ETKA)
• Fasteners, Bolts, Nuts, and Screws: As needed per the Repair Manual (See ETKA/ELSA)

Warranty Information

Warranty claims for this repair must be submitted in accordance with the Audi Warranty Policies and Procedures Manual. The TSB specifies the following codes for warranty claims:

• Service Number: 9025
• Damage Code: 0040
• Labor Operations:
  • Remove and install/replace dash panel insert: 9025 XXXX (Refer to SRT for associated operations)
  • Self-diagnosis (Document production date): 0129 0050 (Refer to SRT for associated operations)
• Diagnostic Time: GFF 0150 0060 (Time stated on the diagnostic protocol)
• Claim Comment: As per TSB 2064983/9

If the vehicle is outside of its warranty period, this Technical Service Bulletin is for informational purposes only, and the repair may not be covered.

Important Warnings

Audi has implemented an optimized hardware solution for the Audi virtual cockpit, which will be integrated into production on 10/01/2024. This means that vehicles manufactured on or after this date should not exhibit the 2024 Audi virtual cockpit pixel error described in this bulletin.

Source: NHTSA ID: 11007331