2023 Audi Q8 Incorrect Radiator Grille Trim TSB

Symptoms

Owners of affected 2023 Audi Q8 vehicles may notice that the trim surrounding the front radiator grille is the incorrect color compared to the vehicle's intended build configuration. Specifically, the vehicle might have a grey trim installed when a black trim was specified during manufacturing. This is a cosmetic issue resulting from a production error.

Diagnosis / Trigger Conditions

The presence of an incorrect radiator grille trim color is identified through visual inspection. Dealership technicians will confirm the production error by verifying if the installed trim color (e.g., grey) does not match the intended trim color (e.g., black) for the specific vehicle's build. This issue, detailed in TSB 2068096/1, is a straightforward visual discrepancy.

Repair Procedure Summary

To resolve the incorrect radiator grille trim color, the service procedure involves replacing the existing trim with the correct black-colored component. The repair process is outlined in Technical Service Bulletin 2068096/1 and includes several labor operations depending on the vehicle's specific equipment. For a base configuration, the front trim will be removed and reinstalled using labor operation 6601 1900, or simply replaced with 6601 5551. Vehicles equipped with a parking aid have a specific remove and reinstall operation (6601 1902). For vehicles with advanced features like night vision camera, overhead view camera, radar sensors, and parking aid, labor operation 6601 1904 is used for removal and reinstallation. RSQ8 models have their own specific remove and reinstall operation, 6601 1955. In all cases, the replacement of the front trim itself uses labor operation 6601 5551. If the new part requires painting, additional labor operations are available for body preparation (5101 7163) and painting the radiator grille new part (6605 6150) if performed at the dealer, or specific codes (L0011600 for Solid Paint, L0021600 for Metallic Paint, L0031600 for Pearl Paint) if done at a body shop. This ensures the 2023 Audi Q8 manufacturer_communication addresses all scenarios.

Required Parts and Tools

The primary components needed for this repair are the correct front radiator grille trim and, in some cases, a cover for the towing eye. The specific part numbers are:

• 4M8 807 725 GRU: Trim
• 4M8 807 241 GRU: Cover for towing eye It is crucial for technicians to consult their Parts Department and/or the Electronic Parts Catalog (ETKA) for the most current information and any updated parts bulletins before ordering.

Warranty Information

Warranty claims related to this incorrect radiator grille trim issue are processed under specific claim types. For vehicles that have not yet been delivered to the customer, claims fall under Claim Type 910 ("Before Delivery"). For vehicles that are within 6 months of service or have accumulated up to 6,000 miles, claims can be submitted under Claim Type 110. If a vehicle falls outside these warranty parameters, Technical Service Bulletin 2068096/1 serves as informational guidance only, meaning the repair may not be covered under warranty. The designated Service Number for this bulletin is 6605, and the Damage Code is 0012. All warranty claims must strictly adhere to the guidelines outlined in the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty. This ensures proper handling of the 2023 Audi Q8 manufacturer_communication.

Source: NHTSA ID 10222139