2021 Audi Q5/SQ5 Delivery Guidelines TSB

This document, identified as NHTSA TSB 10187902, provides comprehensive Audi Delivery Guidelines for the 2021 Audi Q5 and SQ5 models. It serves as a checklist for dealerships to ensure vehicles are properly prepared before customer delivery and that owners receive a thorough orientation on their new vehicle's features and systems. The guidelines were effective on February 26, 2021, and are designated as Version 1.3.

These guidelines are crucial for ensuring a high-quality customer experience and that all vehicle systems are functioning as intended. The 2021 Audi Q5 delivery guidelines cover everything from initial inspection to detailed explanations of advanced driver assistance systems.

Delivery Preparation Checklist

Before a 2021 Audi Q5 or SQ5 is delivered to a customer, dealers must complete a series of inspections and preparations:

Delivery Inspection

• Ensure final vehicle quality inspection is completed.
• Inspect exterior for damage, dings, dents, and surface scratches.
• Verify that the vehicle is equipped as specified and that all accessories have been installed.
• Check interior for cleanliness, grease marks, and damage.
• Check that floor mats are locked in place.
• Ensure tire pressures are set to "normal customer load" conditions and calibrate (store) the "Tire Pressure Monitoring System (TPMS)" prior to delivery.

Repair All Defects Prior to Customer Delivery

• Complete "myAudi" registration, "Audi connect" trial activation, and key user verification prior to customer arrival. Ensure the customer has agreed to Audi connect Terms & Conditions and has set the 4-digit S-PIN in the "myAudi smartphone app".
• Complete the Key User Pairing in the vehicle.
• Provide completed Audi phone box registration form to the customer (if equipped).

Customer Orientation Topics

Dealers are instructed to review a variety of topics with customers, covering vehicle features and functionalities. The depth of this orientation can be tailored to the customer's preference.

Priority Delivery Topics

• Voice Recognition
• Navigation System
• "BLUETOOTH®" mobile phone pairing
• "MMI®" with "Audi smartphone interface"

Exterior Features

• Advise the customer to use only oil that meets Audi standards.
• Explain the tow hitch capabilities: 4,400 lb (2,000 lb for PHEV) towing capacity with trailer brakes (1,650 lb towing capacity without trailer brakes; vehicle is prewired for brake controller installation). Maximum tongue weight of 440 lb (200 lb for PHEV).

Interior Features

• "Door Locks/Keyless Entry"
• "Trunk/Hatch/Tailgate - Hard to Open/Close"
• "Tire Pressure Monitoring System - Indicators"
• "Cruise Control System"

Driver Controls

• Instrument cluster, driver information systems, and steering wheel controls.
• "Audi virtual cockpit" (if equipped).
• Demonstrate how to operate exterior lights.
• Demonstrate how to operate interior lights.
• Ambient LED interior lighting settings.
• "Garage door opener (HomeLink®)".
• Electric rear window defogger with automatic timed shut-off feature.
• Power tailgate open and close, including programmable opening-height adjustment.
• Spare tire (if equipped) and tool kit with jack.
• Multifunction steering wheel.
• Tilt and telescopic manually adjustable steering column (power adjustable steering column optional).
• Steering wheel mounted shift paddles.
• Heated steering wheel (if equipped).

Seating

• Demonstrate how to adjust the seats.
• Driver and front passenger comfort headrests.
• Heated front seats (three-step).
• Heated rear seats (three-step) (if equipped).
• Ventilated front seats (three-step) (if equipped).
• Split folding and sliding second row.
• "Passenger Side Airbag Off" light.
• LATCH child seat-mounting points.
• Removable cargo floor for access to spare (excluding Q5 PHEV).

Infotainment Systems

• Review the "MMI®" controls and basic functionality.
• Audi sound system and "Bang & Olufsen®" sound system (if equipped).
• "MMI® Navigation plus" (if equipped).
• "SiriusXM® Satellite Radio" with 90-day trial subscription, including showing presets and customizing listening preferences.
• Show differences of SAT vs IP channels through the On Demand category in "SiriusXM" with 360L equipped vehicles.
• Check radio settings and ensure 'Online additional data' is toggled on and 'online station tracking' is set to Automatic.
• "HD Radio™" Technology, including scanning, tuning, seek functions, and saving favorites.
• Voice control.
• "BLUETOOTH®" wireless technology & streaming audio for compatible devices.
• "Audi smartphone interface": "Apple® wireless CarPlay", "Google™ Android Auto" integration.
• "Audi connect®" with six-month trial subscription, explaining "Audi connect® CARE" features (assistance and security systems available without subscription for a limited time).
• Wi-Fi® hotspot capabilities and 4G LTE connectivity.
• How to manually set the clock, daylight savings time, and time zone.
• Review Audi Phone Box Customer Form and ensure Serial Number is listed.

Vehicle Systems

• Idle start/stop efficiency system.
• Electromechanical parking brake.
• "Tire pressure monitoring system (TPMS)".
• Review Hybrid power system features & settings (PHEV only).

Suspension

• "Adaptive/Air suspension" (if equipped).

Driver Assistance Systems

• "Audi advanced key" - keyless start, stop, and entry (if equipped).
• Explain the windshield wiper and washer functions.
• Parking system plus with rear view camera (front and rear acoustic sensors).
• Top view camera system (if equipped).
• "Park Assist" (if equipped).
• Cruise control with coast, resume, and accelerate features.
• Adaptive cruise control with stop & go and traffic jam assist (if equipped).
• "Audi pre sense® basic".
• "Audi pre sense® front": Pedestrian and vehicle collision warning and braking initiation.
• "Audi lane departure warning"/active lane assist.
• Audi drive select.
• "Audi side assist" with "Audi pre sense® rear": Rear Cross Traffic Alert & Vehicle Exit Assist.
• High-beam assist.
• "Collision avoidance assist" (if equipped).
• Turn assist (if equipped).
• Head-up display with navigation and assistance systems information (if equipped).
• "Traffic sign recognition" (includes vehicle speed warning and sign recognition) (if equipped).

Owner's Documents and Important Information

Dealers must also ensure all necessary documentation is provided and explained to the customer.

• Owner's manual, "MMI®" manual, and other manuals as equipped.
• Quick Questions & Answers Guide from the glove box.
• Explain the "Text to Phone” features for viewing tutorials on a smartphone or at the Audi Technology website: www.auditechnology.com.
• Tire Warranty Booklet: Explain coverage from the tire manufacturer.
• Warranty & Maintenance Booklet: Adhere "vehicle identification label" from the vehicle trunk to the inside cover prior to delivery. Explain the importance of getting the booklet stamped for each maintenance performed.
• Lemon Law Rights Booklet or Lemon Law Notice as required by law.
• Provide Audi Care information.
• Help customer program the 24-hour Roadside Assistance number ("1-800-411-9988") into their phone.

Wrap-Up and Certification

At the conclusion of the delivery process, the dealer is expected to:

• End the orientation drive in the service write-up area.
• Tour the service department and introduce the customer to the Service Manager and Service Consultant.
• Set up the first service appointment.
• Ask the customer if they can program the service department's phone number into their phone.
• Ask the customer if they would like to have the Audi Technologist phone number ("1-855-750-TECH (8324)") added to their phone contacts.

The Audi Brand Specialist must certify that all operations have been completed and the vehicle has been prepared in accordance with Audi Procedures and Quality Standards. The customer also signs to confirm that the vehicle is clean and free of problems, all keys and owner's documentation were received, and they are satisfied with feature and control explanations. Adhering to these 2021 Audi Q5 delivery guidelines ensures a smooth and informed start for new Audi owners.

Audi Brand Specialist Certification

"I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and Quality Standards."

Customer Confirmation

By signing, the customer confirms all items in this checklist have been thoroughly reviewed and that:

• Vehicle is clean and free of problems.
• Received all keys and owner's documentation.
• Satisfied with features and controls explanations.

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Source: NHTSA ID 10187902