2011-2026 Audi Instrument Cluster Noise TSB 2059335/6

Symptoms

Owners of 2011-2026 Audi vehicles may experience "Noises from the installation area of the instrument cluster." This symptom, described as "Noise from the area around the instrument cluster," is the primary complaint addressed by Technical Service Bulletin (TSB) 2059335/6. The noise is typically perceived as a rattle or vibration originating from the dashboard area near the instrument cluster.

Technical Background

The root cause of the "Audi instrument cluster noise" is often not the instrument cluster itself, but rather other components within the dash panel. Parts such as air ducts, vents, control module holders, the MMI screen, various trims, covers, wiring harnesses, and cable guides can resonate. These components vibrate due to engine operation or road surface conditions. When there is relative movement between parts directly applied to the instrument cluster, the noise becomes noticeable to the vehicle owner.

Diagnosis and Service Procedure

To accurately diagnose and address the "Audi instrument cluster noise," technicians should follow a specific two-step procedure outlined in TSB 2059335/6:

1. Instrument Cluster Check: The technician must first remove the instrument cluster. Once removed, it should be shaken in all three directions to confirm that there are no loose internal parts. If no loose parts are found within the instrument cluster, it must not be replaced, as it is not the source of the noise.
2. Dash Panel Area Inspection: If the instrument cluster itself is not the cause, the technician should then thoroughly check the surrounding dash panel area. This inspection focuses on identifying any loose bolts, brackets, cables, or other components that may be vibrating. Any loose parts found must be secured, or backing or felt material should be applied to dampen vibrations. Replacement of these parts may also be necessary.

Important Warnings for Owners

Audi has issued specific warnings within TSB 2059335/6 to prevent unnecessary repairs and charges:

• Claims for replaced parts will be subject to review. This means that if an instrument cluster is replaced without proper diagnosis, the warranty claim may be scrutinized.
• The cost of replacing the instrument cluster unnecessarily will be charged back. Owners should be aware that if the instrument cluster is replaced when the noise originates from other dash panel components, they may be held responsible for the cost of the unneeded replacement.

Warranty Information

This Technical Service Bulletin (TSB) 2059335/6 provides detailed guidance for warranty claims related to the "Audi instrument cluster noise."

• Claim Type: The TSB is informational only if the vehicle is outside its warranty period.
• Service Numbers:
  • Cause 1: For internal noise originating from the instrument cluster, use service number 9025.
  • Cause 2: In the event of noises caused by dash panel parts, technicians must use the service number of the part which caused the noises for invoicing and NOT the service number of the instrument cluster, even if felt was attached to the instrument cluster.
• Damage Codes:
  • Cause 1: If the instrument cluster is the source of the noise, the damage code is 0020.
  • Cause 2: For noises caused by dash panel parts, refer to the note in the service number section for the appropriate damage code.
• Labor Operations: The following labor operations and time units (TU) are specified:
  • Remove and install instrument cluster: 9025 19XX (refer to SRT with associated operations)
  • Check instrument cluster: 9025 0199 (10 TU)
  • Check dash panel: 7018 0199 (10 TU)
  • General Fault Finding (GFF): 0150 0060 (time stated on the diagnostic protocol)
• Claim Comment: All claims should include the comment "As per TSB 2059335/6".

Documentation Requirements

For warranty claims, especially when billing for repairs related to this TSB, technicians are required to submit a video clearly showing the complaint to DOC-IT. This video documentation must adhere to specific criteria:

• It must include the vehicle's VIN and the date.
• The video must not be edited.
• It should be in focus and filmed with sufficient light. A high resolution is not strictly necessary.
• If appropriate, the problem's location should be marked to aid parts analysis.
• Crucially, the video must not show any people, faces, license plates, or customer data.

Revision History

Technical Service Bulletin 2059335/6 has undergone several revisions to improve clarity and scope:

• Revision 6 (February 17, 2026): The header was revised to add the model year, and the Condition section was revised to include a model table and a documentation note.
• Revision 5 (April 11, 2024): The header was revised to add the model year.
• Revision 4 (July 19, 2023): The header was revised to add the model year.

Source: NHTSA ID: 2059335/6