2022-2026 Audi Instrument Cluster Noise TSB

Symptoms

Owners of affected 2022-2026 Audi vehicles may notice various noises originating from the area around the instrument cluster. These sounds can include rattling or other vibrations, particularly when the vehicle is in motion or the engine is running.

Technical Background

Audi has identified that parts of the dash panel, such as air ducts, MMI screens, trims, covers, wiring harnesses, and cable guides, can resonate due to engine or road vibrations. These vibrations are often perceived by the driver as an Audi e-tron instrument cluster noise, especially if there is movement between components directly connected to the instrument cluster. The manufacturer notes ongoing noise optimization efforts.

Fault Identifiers

This Technical Service Bulletin (TSB) references specific internal identifiers for diagnosing and claiming repairs related to instrument cluster noise:

• Service Number for internal instrument cluster noise: 9025
• Damage Code for internal instrument cluster noise: 0020
• Service Number for dash panel part noises: Use the service number of the specific vibrating dash panel part (e.g., 7018 0199 for checking the dash panel), not the instrument cluster service number.

Diagnosis and Trigger Conditions

To accurately diagnose the source of the Audi e-tron instrument cluster noise, technicians are instructed to perform specific checks:

1. The instrument cluster should be removed and gently shaken in all three directions to determine if any loose internal parts are causing the noise. If no loose parts are found, the instrument cluster itself should not be replaced.
2. The dash panel area must be thoroughly inspected for any loose bolts, brackets, cables, or other components that could be vibrating. Any identified loose parts should be secured, or felt/backing material applied to dampen vibrations.

For warranty claims, technicians are required to document the complaint with a video submitted to DOC-IT. This video must clearly show the issue, include the vehicle's VIN and date, be unedited, in focus, and well-lit. The location of the problem should be marked, and no personal data (like faces or license plates) should be visible.

Repair Procedure Summary

Addressing the Audi e-tron instrument cluster noise involves a diagnostic process to pinpoint the exact source of the vibration:

1. Instrument Cluster Removal: The instrument cluster is carefully removed from the dash.
2. Internal Check: The removed instrument cluster is inspected for any loose components by gently shaking it. If no loose parts are found, the noise is not originating from within the cluster itself, and it should not be replaced.
3. Dash Panel Inspection: The surrounding dash panel area is meticulously checked for any vibrating components, such as loose bolts, brackets, or cables. These components are then secured or dampened with backing or felt material as needed.

Owner Action

If you are experiencing noise from the instrument cluster area in your 2022-2026 Audi, it is recommended to schedule an appointment with an authorized Audi service center. Technicians will follow the diagnostic steps outlined in TSB 2059335/6 to identify and resolve the issue. Please note that if your vehicle is outside of its warranty period, this Technical Service Bulletin is for informational purposes only, and repair costs may apply.

Source: NHTSA ID 11029370