2022-2025 Audi Virtual Cockpit Pixel Error TSB 2064983/13

Symptoms

Owners of affected Audi vehicles may observe a distinct Audi virtual cockpit pixel error. This issue manifests as a "colorful line" appearing on the instrument cluster display. The line can be "red, green, black, white, or blue" and may be "vertical or horizontal." Furthermore, the line(s) "may or may not be continuous," indicating a pixel fault within the virtual cockpit. Figures 1 and 2 in the original bulletin illustrate a "vertical line through the instrument cluster display."

Technical Background

This problem is rooted in a pixel error within the virtual cockpit hardware. Audi has implemented an optimized hardware design in virtual cockpits manufactured on or after October 1, 2024. This means that the Audi virtual cockpit pixel error is primarily associated with instrument clusters produced before this date, which utilize the earlier hardware version.

Diagnosis / Trigger Conditions

To accurately diagnose this Audi virtual cockpit pixel error, technicians must first ascertain the production date of the instrument cluster. This process involves using the Self Diagnosis system. Technicians need to select "diagnostic address 17," then use the control module's OBD dropdown to select "Identification." Following this, they must click "show expanded identification" and finally expand the "Fazit identification" section to document the specific "Day of manufacture" for the instrument cluster.

Repair Procedure Summary

If the instrument cluster's "Day of manufacture" is determined to be BEFORE October 1, 2024, Technical Service Bulletin 2064983/13 mandates that the Audi Virtual Cockpit -J285- must be replaced. This replacement directly addresses the Audi virtual cockpit pixel error. A critical step in the service procedure is to attach a clear photograph to DOC-IT, which clearly depicts the complaint. This image or video must include the vehicle's VIN and the current date, and it must not be edited. The photo should be in focus, have sufficient light, and, if appropriate, mark the location of the problem. Importantly, the photo documentation must not show any people, faces, license plates, or customer data.

Required Parts and Tools

For this repair, the primary component required is a new instrument cluster (quantity 01). Additionally, fasteners, bolts, nuts, and screws will be needed as specified in the repair manual. Technicians should always consult their Parts Department and/or ETKA for the most current information and parts bulletins. The bulletin specifically references using ETKA/ELSA for part lookups.

Warranty Information

This Technical Service Bulletin (TSB) 2064983/13 provides specific warranty claim details. The Service Number is 9025, and the Damage Code is 0040. Labor operations include "Remove and install/replace dash panel insert" (code 9025 XXXX), "Self-diagnosis (Document production date)" (code 0129 0050), and "GFF" (code 0150 0060), with time stated on the diagnostic protocol. All warranty claims must adhere to the "Audi Warranty Policies and Procedures Manual" and are subject to review or audit by Audi Warranty. The claim comment should reference "As per TSB 2064983/13."

Important Warnings

Owners should be aware that "If the vehicle is outside any warranty, this Technical Service Bulletin is informational only." This means that if your vehicle is no longer covered by warranty, the cost of diagnosing and repairing the Audi virtual cockpit pixel error may not be covered by Audi. It is essential to consult with your authorized Audi dealer regarding your vehicle's warranty status and potential costs.

Revision History

Technical Service Bulletin 2064983/13 has undergone several revisions to ensure accuracy and completeness. Revision 13, for instance, revised the condition description by adding a model table and documentation image, and adjusted the cluster production date within the service section. Earlier revisions include Revision 12 (dated 09/08/2024), which revised the header to include module filtering, and Revisions 11 (dated 12/09/2024) and 10 (dated 10/09/2024), which adjusted models and model years in the header and updated the production date in the service section.

Source: NHTSA ID: 11027323