2023-2026 Audi MIB3 Navigation Destination Deletion TSB

Symptoms of MIB3 Navigation Destination Deletion

Owners of 2023-2026 Audi vehicles equipped with the MIB3 navigation system may notice that their saved addresses, including "home address", "work address", and "favorites", are periodically deleted. This issue can manifest in several ways, indicating a problem with the Audi MIB3 destination deleted functionality.

Specifically, the system may report that functionality "cannot be selected", is "self-adjusting", or has "no function" for destination memory. Destinations may also be deleted autonomously. Additionally, shortcuts on the air conditioning display might be restricted, and saved destinations are "no longer shown in the myAudi app."

This problem can occur irregularly and may be difficult to reproduce in a workshop setting. Destinations are often not saved after the system is restarted, leading to recurring inconvenience for drivers.

Technical Background

The Audi MMI navigation system distinguishes between two primary types of destinations. "Standard destinations" are saved offline within the Audi navigation database, offering a stable storage method. In contrast, "Google destinations" are provided online via Google services, which introduces a dependency on external synchronization.

The root cause of the deletion issue primarily affects "Google destinations" saved in the MMI. These destinations are prone to being lost occasionally due to synchronization discrepancies between Audi and Google servers. Google destinations are easily identifiable by a star rating or the text "powered by Google" displayed within the system. They can be sent to the vehicle via the myAudi app, where they are marked as "Places powered by Google", or found using the Google destination search on the MMI when the "G" function is active and colored.

Affected Control Units and Software

The issue is associated with the "005F - Information electronics" control unit, which manages the infotainment and navigation functions. Several software versions are referenced in relation to this unit, including SW39**, SW38**, SW43**, and SW40**. The bulletin also mentions the PR number "?:with IT3" as a relevant identifier.

What Owners Should Know

To mitigate the problem of the Audi MIB3 destination deleted, Audi recommends that owners primarily save "standard destinations." This involves manually entering addresses into the MMI without activating the Google search function via the "G" button. This approach helps to bypass the synchronization issues that cause Google destinations to disappear.

Important Warnings

• This Technical Service Bulletin (TSB 2077148/1) is for informational purposes only and is explicitly stated as "not applicable to any Audi Warranty." Owners should be aware that this TSB does not guarantee warranty coverage for related service or repairs.
• Audi advises customers to "make sure they only save standard destinations" to prevent the loss of navigation data and ensure reliable access to their saved locations.

NHTSA ID: 11016549