2020-2025 Audi connect No MMI Services and SOS LED Issue
A Technical Service Bulletin addresses issues where Audi connect services are not functioning and the SOS LED does not turn green after Pre-Delivery Inspection (PDI) on 2020-2025 Audi vehicles. The bulletin outlines the complex Registration and Pairing process for the GEN3/GEN4 Audi connect system.
Si applica anche a
- Audi A3
- 2022–2025
- Audi A4
- 2021–2025
- Audi A4 allroad
- 2021–2025
- Audi A5
- 2021–2025
- Audi A6
- 2021–2025
- Audi A6 allroad
- 2021–2025
- Audi A7
- 2021–2025
- Audi A7 e
- 2021–2022
- Audi A8 L e
- 2021
- Audi e-tron
- 2021, 2023
- Audi e-tron GT
- 2022–2025
- Audi e-tron Sportback
- 2021–2022
- Audi Q3
- 2021–2025
- Audi Q5
- 2021–2025
- Audi Q5 e
- 2021, 2023, 2024, 2025
- Audi Q7
- 2021–2025
- Audi Q8
- 2021–2025
- Audi R8
- 2021–2023
- Audi RS 3
- 2022–2024
- Audi RS 5
- 2021–2024
- Audi RS 6 Avant
- 2021–2025
- Audi RS 7
- 2021–2025
- Audi RS e-tron GT
- 2022–2024
- Audi RS Q8
- 2021–2025
- Audi S e-tron GT
- 2026
- Audi S3
- 2022–2025
- Audi S4
- 2021–2025
- Audi S5
- 2021–2025
- Audi S6
- 2021–2025
- Audi S7
- 2021–2025
- Audi S8
- 2021–2025
- Audi SQ5
- 2021–2025
- Audi SQ7
- 2021–2025
- Audi SQ8
- 2021–2025
- Audi TT
- 2021–2023
- Audi TT RS
- 2021–2022
- Audi TTS
- 2021–2023
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Owners of 2020-2025 Audi vehicles equipped with the Audi connect GEN3/GEN4 system may encounter issues where the MMI (Multi Media Interface) services are unavailable and the SOS LED does not illuminate green after the vehicle's Pre-Delivery Inspection (PDI). This technical service bulletin, identified as 91 25 07 2061028/6, provides detailed information and troubleshooting steps for technicians to resolve these activation problems.
Revision History
This Technical Service Bulletin has undergone several revisions:
- Revision 6 (January 17, 2025): Updated service information and header to include MY25 models.
- Revision 5 (August 11, 2023): Updated service information and header to include MY25 models.
- Revision 4 (June 3, 2022): Updated service information with the latest details.
This bulletin supersedes Technical Service Bulletin Group 91 number 23-22, dated August 11, 2023.
Symptoms
Owners may experience one or more of the following conditions related to the Audi connect no MMI services issue:
- "Audi connect services do not function."
- "SOS LED is off or flashes red."
- "The Roadside button does not function when pressed."
- "The News and Weather Tiles are missing in the MMI."
- "The navigation satellite map view cannot be activated."
Technical Background
The 3rd Generation Audi connect system was first introduced in the MY20 B9 PI. Unlike previous generations that used a preregistered AT&T SIM, the GEN3 system utilizes a "white label" SIM card that is not preregistered to any USA-specific mobile carrier at the factory. Audi of America has partnered with Verizon as the preferred carrier for the GEN3 system in the USA.
This system requires a
Frequently Asked Questions
- What does 'Audi connect no MMI services' mean?
- This refers to a condition where your Audi's Multi Media Interface (MMI) cannot access Audi connect features like news, weather, or navigation, and the SOS LED may not be green, indicating a problem with the system's activation. This issue is common in 2020-2025 Audi vehicles with GEN3/GEN4 connect systems.
- Why is my Audi's SOS LED not turning green after PDI?
- The Audi connect GEN3/GEN4 system uses a 'white label' SIM card that requires a complex 'Registration and Pairing' (R&P) process after PDI. This process involves connecting to cellular networks and downloading an eSIM profile, which can take time and may require specific conditions like good signal strength and a vehicle sleep cycle before the SOS LED turns green.
- What should I do if my 2020-2025 Audi has no MMI services?
- If you are experiencing "Audi connect no MMI services" or a non-green SOS LED, you should contact your authorized Audi dealership. They have access to the technical service bulletin (91 25 07 2061028/6) and the necessary procedures to diagnose and complete the Audi connect system's activation.
- Is the Audi connect activation issue covered under warranty?
- According to the Technical Service Bulletin (91 25 07 2061028/6), this procedure is considered a necessary part of the vehicle's Pre-Delivery Inspection (PDI) and is informational only. It is not applicable to a typical Audi Warranty claim, as it addresses an activation step rather than a defect.
What Audi e-tron owners report
Counted from the records in our database across 5 model years.
- 158
- Owner complaints
- 14
- Recalls
- 1,706
- Service bulletins
- 7
- Crashes reported
- 6
- Fires reported
- 3
- Injuries reported
The 2022 model year
31 complaints, the 3rd most of 5 model years on file. Owners reported 1 crash, 2 fires and 2 injuries for this year, which also has 6 recalls on file.
Electrical System, the system this article covers, accounts for 81 of 158 complaints (51%), including 17 for 2022.
Complaints by model year
| 2019 | 84 | |
|---|---|---|
| 2020 | 1 | |
| 2021 | 36 | |
| 2022 | 31 | |
| 2023 | 6 |
Most-reported systems
- Electrical System — 81
- Power Train — 24
- Engine — 23
- Fuel/Propulsion System — 18
- Service Brakes — 18
Latest recalls for the 2022 model year
- 26V240000 — Service Brakes, Hydraulic (Apr 2026)
- 25V900000 — Back Over Prevention (Dec 2025)
- 23V867000 — Electrical System (Dec 2023)
Recent owner reports about electrical system
While driving, the vehicle displayed three simultaneous warnings — “Drive system malfunction, safely stop vehicle,” “Electrical system malfunction, restart not possible, contact service,” and “All-wheel drive malfunction, limited stability” — and lost…
Read owner complaints →The vehicle is experiencing an intermittent but active 'Electrical system: malfunction!' safety alert on the dashboard and myAudi app, caused by an internal high-voltage battery cell circuit fault (Diagnostic Trouble Code P0DB400 / U04A300) and a failure in…
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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