2020-2025 Audi connect No MMI Services and SOS LED Issue

Owners of 2020-2025 Audi vehicles equipped with the Audi connect GEN3/GEN4 system may encounter issues where the MMI (Multi Media Interface) services are unavailable and the SOS LED does not illuminate green after the vehicle's Pre-Delivery Inspection (PDI). This technical service bulletin, identified as 91 25 07 2061028/6, provides detailed information and troubleshooting steps for technicians to resolve these activation problems.

Revision History

This Technical Service Bulletin has undergone several revisions:

• Revision 6 (January 17, 2025): Updated service information and header to include MY25 models.
• Revision 5 (August 11, 2023): Updated service information and header to include MY25 models.
• Revision 4 (June 3, 2022): Updated service information with the latest details.

This bulletin supersedes Technical Service Bulletin Group 91 number 23-22, dated August 11, 2023.

Symptoms

Owners may experience one or more of the following conditions related to the Audi connect no MMI services issue:

• "Audi connect services do not function."
• "SOS LED is off or flashes red."
• "The Roadside button does not function when pressed."
• "The News and Weather Tiles are missing in the MMI."
• "The navigation satellite map view cannot be activated."

Technical Background

The 3rd Generation Audi connect system was first introduced in the MY20 B9 PI. Unlike previous generations that used a preregistered AT&T SIM, the GEN3 system utilizes a "white label" SIM card that is not preregistered to any USA-specific mobile carrier at the factory. Audi of America has partnered with Verizon as the preferred carrier for the GEN3 system in the USA.

This system requires a