2022-2026 Audi Virtual Cockpit Faulty Gauge Display TSB

Symptoms

Owners of affected Audi vehicles may observe that the gauges displayed in the Audi virtual cockpit faulty gauges are not functioning correctly or are showing incorrect readings. This issue is described by Audi as the "display of the gauges is faulty." Technical Service Bulletin (TSB) 90 24 58 2075217/2 includes images showing examples of the concern, where the virtual cockpit display appears distorted or incomplete, affecting the readability of critical information like speed and RPM.

Technical Background

Audi has identified a hardware issue within the virtual cockpit, specifically the J285 control unit, as the root cause for the faulty gauge display. This is not a software glitch but a physical component defect that impacts the visual output of the instrument cluster. To address this, optimized hardware for the Audi virtual cockpit was implemented in production on October 1, 2024. This means vehicles produced after this date should not experience this specific hardware-related display fault.

Diagnosis and Trigger Conditions

To determine if your vehicle is affected by the Audi virtual cockpit faulty gauges issue, a technician will first visually confirm the faulty gauge display. For warranty claims, a photo of the customer's concern, including the VIN and date, must be attached to the DOC-IT system. The critical diagnostic step involves checking the production date of the instrument cluster. This is performed using a self-diagnosis procedure:

1. Select diagnostic address 17.
2. Use the control module OBD dropdown menu and select "Identification."
3. Click "show expanded identification."
4. Expand the "Fazit identification" and document the "Day of manufacture." This TSB applies specifically if the instrument cluster's production date is BEFORE October 1, 2024.

Repair Procedure Summary

If the instrument cluster's production date is confirmed to be before October 1, 2024, the repair involves replacing the Audi Virtual Cockpit -J285- control unit. This replacement must be performed according to the detailed instructions provided in the ELSA repair manual. The procedure ensures the correct installation and calibration of the new instrument cluster to resolve the Audi virtual cockpit faulty gauges condition.

Required Parts and Tools

For the repair, specific parts and tools are necessary:

• Instrument cluster: Quantity 01. Part number to be determined using ETKA.
• Fasteners, Bolts, Nuts, and Screws: As needed per the repair manual. Part numbers to be determined using ETKA.

Warranty Information

Warranty claims related to this issue are processed under specific codes:

• Service Number: 9025
• Damage Code: 0040
• Labor Operations:
  • Remove and install/replace instrument cluster: 9025 XXXX (Refer to SRT for associated operations)
  • Self-diagnosis: 0129 0050 (Refer to SRT for associated operations)
  • GFF: 0150 0060 (Time stated on the diagnostic protocol)
• Claim Comment: As per TSB 2075217/1. All warranty claims must comply with the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty.

Important Warnings

Owners should be aware that if their vehicle is outside of any applicable warranty, this Technical Service Bulletin is for informational purposes only. In such cases, the repair costs would typically be the responsibility of the vehicle owner.

Source: NHTSA ID: 10255866