2023-2026 Audi Virtual Cockpit Display Semi-Circular Marks TSB

Audi has issued Technical Service Bulletin (TSB) 90 24 50 2070020/5 to address a concern regarding semi-circular marks appearing on the display of the virtual cockpit in certain 2023-2026 Audi vehicles. This bulletin provides detailed information for technicians to diagnose and resolve the issue, ensuring optimal display clarity for owners.

Symptoms

Owners may notice "semi-circular marks on the edges of the display glass" of their Audi virtual cockpit. These marks can appear as circular spots along the top, bottom, or within the trip odometer area of the instrument cluster display. The presence of these Audi virtual cockpit marks can affect the visual quality and user experience.

Technical Background

According to Audi, the root cause of these semi-circular marks is a "discrepancy in manufacturing process for display." This indicates a production-related issue with the instrument cluster display screen itself.

Diagnosis and Trigger Conditions

To determine if this TSB applies to a vehicle, technicians must first check the production date of the instrument cluster. This TSB is applicable if the cluster's production date is before September 1, 2024.

To retrieve the instrument cluster's production date, technicians should:

1. Perform a Self-Diagnosis and select diagnostic address 17.
2. Use the control module OBD drop-down menu and select Identification.
3. Click "show expanded identification."
4. Expand the "Fazit identification" and document the "Day of manufacture."

This process helps confirm if the Audi virtual cockpit marks are due to the manufacturing discrepancy covered by this bulletin.

Repair Procedure Summary

If the instrument cluster's production date falls within the affected range, the recommended repair involves replacing the Audi Virtual Cockpit -J285-. This replacement should be performed according to the instructions provided in the ELSA repair manual. After replacement, technicians are required to upload a photo of the customer's concern to DOC-IT, ensuring the photo includes the VIN and date of the repair.

Required Tools and Parts

For this repair, specific parts and tools are necessary:

• Instrument Cluster: Quantity 01. Specific part numbers should be checked with the Parts Department and/or ETKA.
• Fasteners, Bolts, Nuts, and Screws: As needed per the ELSA Repair Manual.
• VAS tester: VAS 6160/VAS 6150 with the current version of ODIS (Windows 10) is required for diagnostic and programming tasks.

Warranty Information

Audi states that if the vehicle is outside of any applicable warranty, this Technical Service Bulletin is for informational purposes only. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty. The claim comment should reference TSB 2070020/4.

TSB Revision History

This TSB, 90 24 50 2070020/5, is the fifth revision of the bulletin, dated December 16, 2024. It supersedes Technical Service Bulletin Group 90 number 24-27, which was dated September 10, 2024. Revisions have included updates to the header (adding models), service instructions, production solution details, and warranty tables.

Source: NHTSA ID 11012506