2023-2026 Audi Virtual Cockpit Display Marks TSB 2070020/4

Owners of certain 2023-2026 Audi vehicles equipped with the Audi Virtual Cockpit (FPK2+) may notice unusual semi-circular marks on the edges of the display glass. This cosmetic issue is a hardware defect within the instrument cluster itself, which Audi addresses in Technical Service Bulletin (TSB) 2070020/4. This TSB provides technicians with the necessary steps to diagnose and resolve the problem.

Symptoms

The primary symptom of this issue is the appearance of semi-circular marks on the edges of the display glass of the Audi virtual cockpit. These marks are visible to the driver and can affect the aesthetic and perceived quality of the display. Figures 1 and 2 in the original bulletin illustrate examples of these circular marks, which can appear along the top, bottom, or within the trip odometer area of the screen.

Technical Background

Audi has identified the root cause of the Audi virtual cockpit display marks as a hardware issue within the instrument cluster. This indicates a manufacturing or material defect rather than a software glitch or user error. To mitigate future occurrences, Audi implemented an optimized manufacturing process for the instrument cluster display screen, effective for units produced on or after September 1, 2024.

Diagnosis

To determine if a vehicle's instrument cluster is affected by the Audi virtual cockpit display marks and qualifies for repair under TSB 2070020/4, technicians must check the production date of the instrument cluster. This involves using a diagnostic tool like the VAS tester with ODIS (Windows 10):

1. Access Self Diagnosis and select diagnostic address 17.
2. Use the control module OBD drop-down menu and select "Identification."
3. Click "show expanded identification."
4. Expand the "Fazit identification" section and document the "Day of manufacture."

If the instrument cluster's production date is before September 1, 2024, the vehicle is subject to this TSB for the Audi virtual cockpit display marks.

Repair Procedure Summary

For vehicles exhibiting Audi virtual cockpit display marks and having an instrument cluster manufactured before September 1, 2024, the repair involves replacing the affected component. The general steps are:

1. Document the instrument cluster's production date as described in the diagnosis section.
2. Replace the Audi Virtual Cockpit -J285- (the instrument cluster) following the detailed instructions provided in the ELSA repair manual.
3. Upload a photograph of the customer's concern (the visible marks) to DOC-IT for documentation purposes.

Required Parts and Tools

To perform the repair outlined in TSB 2070020/4, technicians will need the following:

• Instrument Cluster: Quantity 01. The specific part number should be determined using ETKA.
• Fasteners, Bolts, Nuts, and Screws: As needed, per the ELSA repair manual. Part numbers to be sourced via ETKA/ELSA.
• VAS 6160/VAS 6150: A VAS tester running the current version of ODIS (Windows 10) is required for diagnostic and programming tasks.

Important Warranty Information

Audi states that if the vehicle is outside of its warranty period, this Technical Service Bulletin 2070020/4 is for informational purposes only. All warranty claims submitted for payment must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty.

Revision History

This Technical Service Bulletin has undergone several revisions to ensure accuracy and updated information:

• Revision 4 (September 10, 2024): Revised the header to include Model Years 24 and 25, updated the Production Solution date, and revised Service and Warranty instructions.
• Revision 3 (June 11, 2024): Modified the documentation path for Service and updated the Warranty table.
• Revision 2 (June 8, 2023): The title was revised (DTCs were removed from the scope), and service verbiage was modified, though the content remained consistent.

This bulletin supersedes Technical Service Bulletin Group 90 number 24-03 dated June 11, 2024.

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Source: NHTSA ID: 11009377