2022-2024 Audi MMI Incorrect Time Display TSB

Audi has released Technical Service Bulletin 2071921/3, identified as 91 PSS MIB3, to address a common concern among owners of certain 2022-2024 models: an incorrect time display on the instrument cluster or MMI system. This bulletin, which supersedes TSB Group 91 number 24-65 dated February 9, 2024, details that the issue stems from a software problem within the MIB3 system.

This TSB is primarily informational, providing guidance to technicians and customers while Audi works on a permanent software fix. Owners experiencing the Audi MMI incorrect time issue should be aware of the current status and recommended actions.

Revision History

This Technical Service Bulletin has undergone several revisions to provide updated information:

• Revision 1 (October 26, 2023): Initial publication.
• Revision 2 (February 9, 2024): Revised the header to include Model Year 2024 vehicles.
• Revision 3 (August 29, 2024): Further revised the header to add Model Year 2022 e-tron GT and updated the service section to include a workaround for the Audi MMI incorrect time problem.

Symptoms of Incorrect Time Display

Owners of affected Audi vehicles may notice that the time displayed on their instrument cluster and/or the MMI display is sometimes incorrect. This can be a sporadic issue, but typically, after a few minutes of driving, the time synchronizes itself again. The Audi MMI incorrect time symptom is reproducible by workshop technicians.

Technical Background: Understanding the Audi MMI Incorrect Time Issue

The root cause of the incorrect time display is identified as a software issue within the vehicle's MIB3 system. This is a known problem that Audi is actively working to resolve. As of the latest revision of TSB 2071921/3, a definitive software update to permanently fix this condition is not yet available. Audi states that there is currently no production solution applicable to this issue.

Important Warnings for Owners

Audi explicitly states that there is no reason to replace parts or attempt repairs for the Audi MMI incorrect time issue. Replacing components will not resolve the customer's concern, and any unjustified labor or replacement parts will be charged back. Invoicing under warranty for such attempts is not permitted. This TSB is informational only and does not fall under standard Audi Warranty coverage for repairs.

Dealer Service Instructions

Audi has provided specific instructions for dealerships regarding this issue. Technicians are advised to explain to customers that a permanent solution is not expected to be available before the 4th quarter of 2024, though this timeline is subject to change. Furthermore, dealers are instructed not to replace any components for this condition, as it will not resolve the customer's concern. For tracking purposes, service personnel must create a PSS (Pending Service Solutions) record in the PSS application through the Pending Service Solutions link in AccessAudi (under Related Links >> Service).

Workaround for Incorrect Time Display

If the incorrect time display occurs repeatedly and causes inconvenience, Audi provides a temporary workaround. Owners can manually set the time in the MMI system. This can be done by navigating through the infotainment system to Settings >> General >> Date & Time. This manual adjustment can temporarily correct the Audi MMI incorrect time until a permanent software update is released.

Additional Information

All part and service references provided in this TSB (2071921) are subject to change and/or removal. Audi advises checking with the Parts Department and/or ETKA for the latest information and parts bulletins. The Repair Manual should also be consulted for fasteners, bolts, nuts, and screws that require replacement during any repair.

Source: NHTSA ID: 10258079, TSB ID: 2071921/3