2019-2026 Audi Virtual Cockpit Display Distorted TSB

Audi has issued Technical Service Bulletin (TSB) 90 24 00 2065960/4 to address concerns regarding distorted or cracked virtual cockpit displays in various Audi models from 2019 to 2026. This bulletin, dated June 5, 2024, supersedes previous Technical Service Bulletin Group 90 number 24-74, which was dated February 6, 2024. The TSB itself has undergone several revisions, with the latest (Revision 4) and previous revisions (3 on 2/6/2024, 2 on 3/17/2023) primarily updating the header to include additional model years.

Symptoms of a Distorted Virtual Cockpit

Owners may observe the following issues with their virtual cockpit display:

• "The Audi virtual cockpit display is distorted."
• "There are cracks in the Audi virtual cockpit display."

These symptoms manifest visually as various display anomalies. Photos in the bulletin illustrate common complaints, including vertical and horizontal colored lines, blacked-out sections, pixelation, and patterns resembling shattered glass across the screen. These visual defects indicate a physical compromise of the display integrity.

Diagnosis and Technical Background

Extensive analysis by Audi has conclusively determined that the root cause of the Audi virtual cockpit distorted display is a crack in the display layer situated beneath the uppermost transparent film. This crack is a direct consequence of external force being applied to the Audi virtual cockpit display itself or its housing.

While the outer, transparent film of the display may not appear broken or cracked, it might show "witness marks" such as fingerprints, scratches, or polishing marks where the force was applied. The external force leading to the crack and subsequent display issues can arise from several scenarios:

• Improper cleaning techniques applied to the virtual cockpit.
• Damage incurred during repair work on the surrounding dashboard panel.
• Accidental impacts or pressure on the screen.
• A user mistakenly attempting to interact with the virtual cockpit display as if it were a touchscreen.

It's crucial to understand that the full extent of the damage may not be immediately visible after the initial force is applied. The lower display layer can undergo fatigue cracking, causing symptoms to appear gradually, sometimes only after the vehicle has been driven for several hundred miles. Audi states that a production solution for this issue is "Not applicable," reinforcing the external cause of the damage.

Important Warnings Regarding Warranty Coverage

Audi Technical Service Bulletin 90 24 00 2065960/4 explicitly states that this type of damage is due to outside influence and is not covered under any Audi Warranty. Owners should be aware of the following critical points:

• "Warranty claims for vehicles with over 600 miles will not be reimbursed by warranty."
• "This damage is due to outside influence and is not covered by any Audi Warranty."

This means that if your vehicle's virtual cockpit display is Audi virtual cockpit distorted or cracked due to external force, Audi will not cover the repair costs. The 600-mile odometer threshold is used to rule out material or production defects, implying that if the issue appears after this mileage, it is almost certainly due to external factors.

Owner Action

If your Audi virtual cockpit display is Audi virtual cockpit distorted or shows cracks, it is important to understand that this issue is generally attributed to external damage and is not covered by Audi's warranty. You will need to contact an authorized Audi service center for diagnosis and repair options. Be prepared for these repairs to be at your own expense, as Audi considers this damage to be outside influence rather than a manufacturing defect.

Source: NHTSA ID: 11002974