2019-2024 Audi Virtual Cockpit Flickering Lines TSB

Revision History

This Technical Service Bulletin, 90 24 72 2072065/2, was issued on January 22, 2024, and supersedes Technical Service Bulletin Group 90 number 23-57, which was dated November 20, 2023. The current revision (Revision 2) includes an update regarding the production date of the optimized hardware, while the initial publication (Revision 1) was on November 21, 2023.

Symptoms

Owners of affected Audi vehicles may observe the Audi virtual cockpit displaying "flickering horizontal, vertical or diagonal lines." These visual anomalies can appear as distinct lines across the digital display, as illustrated in Figure 1 (horizontal lines) and Figure 2 (vertical lines) of the original bulletin. This issue directly impacts the clarity and functionality of the virtual cockpit display, which is critical for driver information.

Technical Background

Audi has identified that the presence of flickering lines in the virtual cockpit is due to a hardware issue within the instrument cluster itself. This problem affects the display's integrity, leading to the visual disturbances reported by drivers. The affected vehicles are equipped with MIB Gen 2+ systems.

Production Solution

An optimized instrument cluster hardware has been implemented in production vehicles as of November 1, 2023. This change aims to prevent the occurrence of the flickering lines in Audi virtual cockpit displays in newer models.

Repair Procedure Summary

To address the flickering lines in Audi virtual cockpit, technicians will perform the following steps as outlined in TSB 90 24 72 2072065/2:

1. Document Instrument Cluster Production Date: Technicians must first document the production date of the instrument cluster. This is done using the ODIS diagnostic software by right-clicking on diagnostic address 17, then navigating to "Identification" to find the "Production date."
2. Replace Audi Virtual Cockpit -J285-: The Audi Virtual Cockpit -J285- unit, which is the instrument cluster, must be replaced. This replacement procedure must strictly follow the detailed instructions provided in the ELSA repair manual.

Important Warnings

Audi advises that if a replacement instrument cluster is produced before the hardware optimization change (i.e., before November 1, 2023), it is still acceptable to use as a replacement part. This means that older stock of the instrument cluster can be utilized for repairs, even if it does not contain the latest hardware revision, and will still resolve the flickering lines in Audi virtual cockpit issue.

Warranty Information

This repair is covered under Audi's warranty for vehicles up to 48 months or 50,000 miles, whichever comes first. For Certified Pre-Owned (CPO) vehicles, the claim type G10 applies, requiring verification of the owner. If your vehicle falls outside of these warranty parameters, this Technical Service Bulletin 90 24 72 2072065/2 serves as informational guidance only.

The specific details for warranty claims are:

• Service Number: 9025
• Damage Code: 0040
• Labor Operations: Remove and install/replace instrument cluster (codes 9025 19xx or 9025 55xx). Refer to the Service Repair Time (SRT) for associated operations.
• Diagnostic Time: GFF 0150 0060, with time stated on the diagnostic protocol (maximum 100 Time Units).
• Road Test: Both pre-service and post-service road tests are listed with "No allowance" and "0 TU" (Time Units).

Required Tools or Parts

Technicians will require the following to perform this repair:

• ODIS Diagnostic Software: Essential for identifying the instrument cluster's production date.
• ELSA Repair Manual: Provides the detailed, step-by-step instructions for replacing the Audi Virtual Cockpit -J285-.

Source: NHTSA ID 10249221