2021-2024 Audi Instrument Cluster Noise TSB

Audi has released Technical Service Bulletin (TSB) 2059335/4 to address customer complaints regarding noise originating from the instrument cluster area in various 2021-2024 Audi models. This bulletin, issued on July 19, 2023, supersedes an earlier TSB, 90 number 22-58, dated April 14, 2022, with updated information.

This TSB provides a diagnostic and repair procedure for technicians to identify and resolve the source of the unwanted sounds, aiming to restore a quiet cabin environment for drivers experiencing Audi e-tron instrument cluster noise or similar issues in other models.

Symptoms

Owners may notice the primary symptom as "Noises from the installation area of the instrument cluster." These sounds are typically perceived as vibrations or rattles coming from the dashboard directly around the instrument panel.

Technical Background

The TSB explains that parts of the dash panel, such as air ducts, vents, the control module holder, MMI screen, various trims, covers, wiring harnesses, or cable guides, can resonate. These vibrations can be triggered by either the engine's operation or road surface conditions. The resulting relative movements between these components and the instrument cluster lead to the audible Audi e-tron instrument cluster noise.

Audi's production solution for this issue involves improved noise dampening in newer vehicles.

Important Warnings for Owners

• Do not replace the instrument cluster unnecessarily: If a technician cannot hear any unusual noise when shaking the instrument cluster in all directions, the instrument cluster itself should not be replaced. The noise is likely originating from other dash panel components.
• Warranty Coverage: If your vehicle is outside of its warranty period (beyond 48 months or 50,000 miles), this Technical Service Bulletin is for informational purposes only, and repair costs may not be covered.

Diagnosis and Repair Procedure Summary

When a customer reports Audi e-tron instrument cluster noise, technicians are instructed to perform the following steps:

1. Initial Assessment: Determine if the noise is directly caused by the instrument cluster itself.
2. Instrument Cluster Removal: The instrument cluster must be carefully removed from the dashboard.
3. Cluster Inspection: Shake the removed instrument cluster in all directions while listening for any unusual noises. If no noise is detected, the cluster is not the source of the problem and should not be replaced.
4. Dash Panel Inspection: Thoroughly check the dash panel area for any loose bolts, brackets, cables, or other components that might be vibrating. These are the common culprits for the reported noises.
5. Secure Loose Parts: Any identified loose parts should be secured, fastened, or treated with felt tape to prevent further vibration. If necessary, certain parts may need to be replaced.

Warranty Information

This repair falls under Claim Type 110 for vehicles up to 48 months or 50,000 miles. The Damage Code associated with this issue is 0020. Technicians will use specific labor operations for billing:

• Removing and installing the instrument cluster: 9025 19XX
• Checking the instrument cluster: 9025 0199 (10 TU)
• Checking the dash panel: 7018 0199 (10 TU)
• Diagnostic time (GFF): 0150 0000 (Max 20 TU)
• Road test prior to service: 0121 0002 (10 TU)
• Road test after service: 0121 0004 (10 TU)

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual, referencing TSB 2059335/4 in the claim comment.

NHTSA ID: 10240154