2022-2024 Audi Headlight and Taillight Optical Concerns TSB

Symptoms of Headlight and Taillight Optical Concerns

Owners of 2022-2024 Audi models may observe various visual defects in their vehicle's headlights or taillights. These issues constitute an Audi e-tron headlight taillight optical concern and can include:

• Visual concern or defect present with the headlight(s) or taillight(s).
• Moisture buildup inside the lamp assembly.
• Presence of foreign objects or loose components within the lamp.
• Haze, pitting, cracking, bubbles, or other markings on the inside surface of the lens.

Documentation Procedure for Warranty Claims

Technical Service Bulletin (TSB) 2061922/2 outlines the precise steps for Audi technicians to document optical concerns in headlights and taillights for warranty submissions. This ensures that all necessary information is captured before any repairs or component removals take place.

Required Photo Documentation

For any lamp requiring replacement due to an optical concern, three specific types of photos are mandatory:

1. Perspective View: This photo should show the general area of the vehicle, clearly identifying which headlight or taillight is affected. The fault component must remain installed on the vehicle, and the image should be in focus and well-lit.
2. Close-up View: This photo must clearly show the customer's specific concern. A defect flag should be used to point directly at the area of concern, ensuring it is visible and legible. The vehicle's VIN and the date must also be clearly visible on the defect flag.
3. Production Label: After the affected component is removed, a photo of its production label is required. The entire label, including the part number and production date, must be visible and in focus.

Technicians are instructed to fill out a defect flag and take all necessary photos before beginning any repairs or removing components. When returning headlights or taillights to the WPRC (Warranty Parts Return Center), new part packaging and proper precautions must be used to prevent damage during shipping.

Important Warnings for Owners and Technicians

• If another TSB is applicable, such as those related to moisture accumulation or physical damage, technicians must follow those primary TSBs before proceeding with this documentation process.
• This TSB is only applicable when submitting a warranty claim for visual concerns on headlights and tail lights within the New Vehicle Limited Warranty (NVLW) or Certified Pre-Owned (CPO) Warranty.
• A separate warranty claim must be submitted for each affected headlight or taillight.

Warranty and Damage Codes

When submitting a warranty claim for an Audi e-tron headlight taillight optical concern, specific service numbers (PIDs) and damage codes must be used, depending on the nature of the defect:

• 9415/0030: Used for optical concerns on the inner headlight, such as foreign bodies or broken inner covers.
• 9419/0015: Used for cracks, scratches, or similar damage on the outer or inner lens of the headlight.
• 9431/0030: Used for optical concerns on the inner tail light assembly, such as foreign bodies.
• 9432/0015: Used for cracks, scratches, or similar damage on the outer or inner lens of the tail light assembly.

Related Technical Service Bulletins

This TSB (2061922/2) supersedes Technical Service Bulletin Group 94 number 21-33 dated February 4, 2021. Additionally, technicians may need to consult other related bulletins:

• TSB 2012749: Addresses 94 Exterior lights, moisture accumulation.
• TSB 2058420: Addresses 94 Tail light or front indicator in bumper issues like cracking, breaking, leaks, or non-functionality (applicable to Q3, Q5, Q7, Q8, Audi e-tron quattro, and Audi e-tron Sportback).

What Owners Should Do

If you own a 2022-2024 Audi and notice any visual defects or concerns with your vehicle's headlights or taillights, it is important to contact your authorized Audi dealership. They will follow the guidelines in TSB 2061922/2 to properly document the issue and determine if it qualifies for a warranty repair. This ensures that your Audi e-tron headlight taillight optical concern is addressed correctly.

Source: NHTSA ID 10236378