2022-2024 Audi Virtual Cockpit Distorted Display TSB

Audi has released Technical Service Bulletin (TSB) 2065960/2 to address issues with the virtual cockpit display in various 2022-2024 Audi models. This bulletin clarifies the nature of the problem, attributing it to external factors rather than manufacturing defects, and outlines the implications for warranty coverage.

Symptoms of a Distorted Virtual Cockpit Display

Owners may observe several visual anomalies with their Audi virtual cockpit display. The most common complaints include:

• "The Audi virtual cockpit display is distorted."
• "There are cracks in the Audi virtual cockpit display."

The bulletin includes images illustrating various manifestations of this issue, such as vertical and horizontal colored lines, pixelation, blacked-out sections, and overall distortion that renders the display unreadable. These visual defects can significantly impact the driver's ability to view critical vehicle information.

Understanding the Cause: External Force Damage

Extensive technical analysis has revealed that the root cause of the Audi virtual cockpit distorted display is a crack in the display layer located directly beneath the uppermost transparent film. This crack consistently results from external force applied to the virtual cockpit display itself or its surrounding housing.

Common scenarios that can lead to such damage include improper cleaning techniques, accidental impacts during repair work on the dashboard, or users mistakenly pressing on the screen, assuming it has touchscreen functionality. It's important to note that the damage may not always be immediately visible. The lower display layer can experience fatigue cracking over time, with the symptoms sometimes becoming apparent only after several hundred miles of driving following the initial force event.

Important Warranty Information for Owners

Audi's TSB 2065960/2 provides critical information regarding warranty coverage for a distorted or cracked virtual cockpit display. The bulletin explicitly states:

• "If the vehicle has an odometer reading of over 600 miles, material and/or production issues can be ruled out as the source of the complaint."
• "Therefore, warranty claims for vehicles with over 600 miles will not be reimbursed by warranty."
• "This damage is due to outside influence and is not covered by any Audi Warranty."

This means that if your vehicle has accumulated more than 600 miles, Audi considers the damage to be a result of external influence, not a manufacturing defect. Consequently, the cost of repair or replacement for an Audi virtual cockpit distorted display will typically not be covered under your standard Audi warranty.

What to Do If Your Audi Virtual Cockpit is Distorted

If you notice your Audi virtual cockpit distorted or showing cracks, it is advisable to consult an authorized Audi service center for diagnosis. While the TSB does not provide a specific repair procedure, the implied solution is the replacement of the virtual cockpit unit. However, based on the information in this bulletin, you should be prepared for the possibility that the repair costs will not be covered by your warranty, especially if your vehicle has more than 600 miles on the odometer. It's important to understand that this issue is attributed to external factors rather than a product flaw.

Revision History

This TSB, identified as 90 23 18 2065960/2, was issued on March 17, 2023. It supersedes Technical Service Bulletin Group 90 number 22-43, dated January 31, 2022. Revision 2 updated the header to include the e-tron GT and added more model years, while Revision 1 was the initial publication on February 1, 2022.

Source: NHTSA ID: 10233636