2022-2023 Audi Alternator Support Program Details

Audi has announced a comprehensive Alternator Support Program to assist owners of various 2022-2023 models impacted by alternator back-orders. This program, outlined in the January 2023 After Sales Service + Parts Newsletter, aims to mitigate inconvenience for customers facing potential delays in repairs.

The Audi e-tron alternator support program and similar initiatives for other models are designed to ensure customer satisfaction during supply chain challenges. This communication highlights Audi's commitment to supporting its dealer network and customers through various after-sales initiatives.

The Audi Alternator Support Program

To address the impact of alternator back-orders, Audi has introduced a two-pronged support program. The first component is the Alternator Loaner Support Program, which ensures that affected customers have access to a loaner vehicle while their Audi undergoes service. This program applies to all model years of vehicles affected, regardless of whether they are still under warranty.

The second key component is a financial incentive. Customers may receive a $2,000 incentive towards the purchase or lease of a new Audi vehicle. This incentive is designed to be incremental, meaning it can be combined with other eligible and applicable incentives currently available in the market. For complete details on this Audi e-tron alternator support program and others, dealers are directed to consult bulletin A22UCOP2.

Eligibility and Incentive Details

The Alternator Loaner Support Program is inclusive, covering all affected Audi models from 2022 and 2023, whether or not they are still within their warranty period. This ensures broad coverage for owners experiencing issues due to alternator availability.

For the $2,000 new vehicle incentive, it's important for customers to understand that this amount is added to any existing offers. This makes upgrading to a new Audi an even more attractive option for those affected by the alternator back-order situation. The specifics of how to apply this incentive and any qualifying conditions are detailed in bulletin A22UCOP2, which technicians and sales staff can reference.

Other Important Communications from Audi

The January 2023 After Sales Service + Parts Newsletter also covered several other initiatives aimed at supporting Audi's dealer network and enhancing customer experience:

• Service Loyalty Bonus Help Desk: A dedicated help desk is available from 9 AM to 5 PM EST, Monday to Friday, to assist dealer partners with data-related questions concerning the Service Loyalty Bonus portal. Inquiries are typically resolved within 24 to 48 business hours.
• 2023 Twin Cup: This annual competition invites Audi Technicians, Shop Foremen, Service Advisors, and Brand Specialists to showcase their skills. Registration for Round 1 was open until January 29th, with National Finals in Orlando, FL, in June and World Finals in Munich in July.
• After Sales Academy: Training 2023: Audi announced redesigned certification paths for 2023, including simplified training, reduced certification load, and new courses like "The EV After Sales Experience" (710522) and "The Talent Development Workshop" (720133).
• Elsa2Go: This multi-platform digital service tool provides advisors and technicians with comprehensive information, including warranty calculations, i-Wire, and Universal Pricing Guide (UPG) integration. It's accessible via web browser and tablet (iOS and Android).
• Audi Tire Center: The newsletter highlighted the Audi Elite Incentive program for Parts Managers, Service Managers, and Service Consultants, offering rewards for meeting tire sales goals. It also announced winners for Q4 2022 and grand prizes.
• $100 Instant Rebate: An instant rebate was offered on eligible Bridgestone, Michelin, or Pirelli OEM, OEA, and WIN tires purchased and installed between January 1st and 31st, 2023.

This comprehensive newsletter ensures that dealers and customers are well-informed about ongoing programs and support. The Audi e-tron alternator support program is a key example of Audi's proactive approach to customer care.

NHTSA ID: 10231019