2021-2022 Audi Second Key Fob Delivery Update

Why Many 2021-2022 Audi Models Were Delivered With One Key Fob

The global supply chain disruptions have significantly impacted various industries, including the automotive sector, leading to unforeseen challenges in vehicle production and delivery. For many new Audi owners, this meant taking delivery of their new 2021-2022 Audi vehicle with only a single key fob. This situation, while understandable given the unprecedented circumstances, was a source of considerable disappointment and frustration for new vehicle owners who expected a complete set.

Having only one key fob presents several practical challenges and inconveniences. It can complicate sharing the vehicle among family members or authorized drivers, and critically, it introduces a heightened risk of being stranded if the sole key is lost, damaged, or malfunctions. The absence of an Audi second key fob directly impacts daily convenience, vehicle security, and the overall customer experience.

Audi's Solution: Campaign 57i3 for Second Key Fob Delivery

Audi has successfully navigated the persistent supply chain constraints and is now fully prepared to fulfill the missing second key fobs for all affected customers. This important initiative is being managed under campaign 57i3, officially designated as the "Second Key Fob Transmitter" campaign. This campaign aims to rectify the initial delivery shortfall and ensure that all eligible owners receive their complete set of vehicle keys, restoring full functionality and peace of mind.

A total of 5,713 Audi owners were specifically identified as being impacted by the initial key fob shortage. These owners are now eligible to receive their missing Audi second key fob at no additional cost. This proactive step by Audi underscores their unwavering commitment to customer satisfaction and their dedication to resolving issues stemming from global external challenges.

How to Get Your Missing Audi Second Key Fob

Audi of America has already initiated direct communication with all customers identified as impacted by campaign 57i3. To streamline the delivery process, Audi dealerships across the country will soon receive a comprehensive list of Vehicle Identification Numbers (VINs). This list corresponds to vehicles that are still awaiting their second key fob, enabling dealers to accurately identify and reach out to eligible customers in their local service areas.

If you own a 2021-2022 Audi model and recall receiving only one key fob at the time of your vehicle's delivery, it is highly recommended that you proactively contact your authorized Audi dealer. Your dealer will be able to verify your vehicle's eligibility using the provided VIN list. Once confirmed, they will schedule a convenient appointment for the delivery and proper programming of your missing Audi second key fob, ensuring it is fully functional with your vehicle.

Important Notes for Owners

As a tangible token of appreciation for their patience and understanding throughout this period, Audi customers receiving their second key fob will also be sent a gift card in the mail. This thoughtful gesture aims to acknowledge the inconvenience experienced due to the initial delay in receiving a complete set of keys.

Furthermore, the appointment for your second key fob delivery also serves as an excellent opportunity to engage directly with your Audi service department. Dealerships are encouraged to use this visit to discuss routine vehicle maintenance schedules, explore available Audi Care plans for future savings, or address any specific questions you might have about your 2021-2022 Audi vehicle's features or performance. This ensures a comprehensive and satisfying customer experience that goes beyond just receiving your Audi second key fob.

Context: Audi After Sales Newsletter

This crucial information regarding the Audi second key fob delivery was originally disseminated through the "After Sales Service + Parts Newsletter" by Audi Communications. These internal newsletters serve as a vital channel for Audi to communicate important updates, operational changes, and customer experience initiatives directly to its dealership network. While much of the content in such newsletters is typically directed at dealer staff for operational guidance, specific announcements like campaign 57i3 directly impact vehicle owners and are therefore highlighted for public awareness.

NHTSA ID: 10220398