2021-2022 Audi Key Fob Service Action 57i3

Why This Service Action Matters

Audi has identified that certain new vehicles delivered between 2021 and 2022 included only one transmitter (key fob) instead of the standard two. This situation can be inconvenient for owners who rely on having a spare key or need to share vehicle access. To address this, Audi is providing a second transmitter to affected vehicle owners under Service Action 57i3.

This service action ensures that owners receive the full functionality and convenience expected from their vehicle purchase. It's important for owners to understand the process for obtaining their second key fob, especially regarding the requirement to bring their original cut key.

What's Affected

This service action applies to a wide range of 2021-2022 Audi models across various lines, including sedans, SUVs, and performance vehicles. The issue specifically concerns the delivery of only one key fob at the time of vehicle purchase, rather than the customary two. Owners of an affected Audi e-tron key fob or other models should check their vehicle's eligibility.

Important Owner Information

Audi has provided several critical advisories for owners regarding Service Action 57i3:

• Original Cut Key Required: "IMPORTANT! A cut key for the second transmitter was provided to owners during delivery for the vehicles included in this service action. Please remind owners to bring their second cut key to their service appointment so it can be installed into the new transmitter." Without this original cut key, the new transmitter cannot be properly installed.
• Lost Cut Keys Not Replaced Free of Charge: "Lost cut keys are not being replaced free of charge under this service action." Owners who have lost their original cut key will incur costs for its replacement.
• Campaign Expiration Date: "This campaign expires on December 01, 2026." Work must be performed on or before this date to be eligible for payment by Audi. If an owner wishes to have this service performed after the expiration date, normal dealership costs will apply.
• Owner Notification: "Owner notification will take place beginning in March 2022 and will take place in waves over the next several months as parts supply permits."
• Vehicles in Inventory: Dealers are instructed to "Repair every affected inventory vehicle before delivery to consumers" to prevent further deliveries with missing key fobs.

Repair Procedure Summary

For affected vehicles, the repair involves ordering a new key fob and programming it to the vehicle. Dealers will use VIN-to-order parts, meaning the specific key fob will be ordered based on the vehicle's unique identification number. Technicians will then follow instructions in ELSA/ServiceNet for complete repair and claiming procedures. The programming process requires the owner to bring the original cut key that was provided at the time of vehicle delivery.

Next Steps for Owners

If you own a 2021-2022 Audi model and believe you only received one key fob at delivery, you should contact your authorized Audi dealer to schedule an appointment for Service Action 57i3. Remember to bring the original cut key that was provided with your vehicle. This is crucial for the dealer to install and program your new second key fob. Be aware of the campaign expiration date of December 01, 2026, to ensure the service is performed free of charge. If you have a question about your Audi e-tron key fob or any other affected model, your dealer is the best resource.