2021-2022 Audi Virtual Cockpit Blank Screen TSB
Audi has released TSB 2064844/1 for 2021-2022 models where the virtual cockpit display remains blank. This issue is caused by an intermittent hardware fault requiring instrument cluster replacement.
Si applica anche a
- Audi A4
- 2021–2022
- Audi A5
- 2021–2022
- Audi A6
- 2021–2022
- Audi A6 allroad
- 2021
- Audi A7
- 2021–2022
- Audi A7 e
- 2021–2022
- Audi A8 L e
- 2021
- Audi e-tron
- 2021
- Audi e-tron GT
- 2022
- Audi Q5
- 2021
- Audi Q7
- 2021–2022
- Audi Q8
- 2021–2022
- Audi RS 5
- 2021–2022
- Audi RS 6 Avant
- 2021–2022
- Audi RS 7
- 2021–2022
- Audi RS e-tron GT
- 2022
- Audi RS Q8
- 2021–2022
- Audi S4
- 2021–2022
- Audi S5
- 2021–2022
- Audi S6
- 2021–2022
- Audi S7
- 2021–2022
- Audi S8
- 2021–2022
- Audi SQ5
- 2021–2022
- Audi SQ7
- 2021–2022
- Audi SQ8
- 2021–2022
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Symptoms
Owners of certain 2021-2022 Audi vehicles may experience an "Audi virtual cockpit blank screen" issue. This occurs when the virtual cockpit display remains blank after the driver's door is opened and the driver enters the vehicle. In some cases, the display may return to normal operation after the ignition is switched off and back on, but it might also remain blank.
Technical Background
Audi has identified that the "Audi virtual cockpit blank screen" condition is caused by an intermittent hardware issue within certain Audi virtual cockpit displays. This is not a software glitch but a physical component malfunction.
Audi has implemented new hardware into production to address this issue in newer vehicles. However, existing vehicles produced with the original hardware may still exhibit this symptom.
Repair Procedure Summary
To resolve the blank virtual cockpit display, technicians are instructed to replace the Audi virtual cockpit (instrument cluster). The replacement procedure should follow the detailed instructions provided in the Elsa Repair Manual. This involves removing and installing the dash panel insert.
Required Parts and Tools
For this repair, the primary part required is a new Instrument Cluster. Technicians will also need various fasteners, bolts, nuts, and screws as specified in the Repair Manual. Specific part numbers should be referenced through the Parts Department and/or ETKA for the latest information and bulletins.
Warranty Information
This repair is covered under Audi's warranty program for eligible vehicles. The claim type is 110 for vehicles up to 48 months or 50,000 miles. For CPO (Certified Pre-Owned) vehicles, a G10 claim type applies, and owner verification is required.
The Service Number for this bulletin is 9025, and the Damage Code is 0040. Labor operations include removing and installing the dash panel insert, with a diagnostic time of up to 10 Technical Units (TU). Road tests before and after the service procedure are not allowed for additional time units.
Important Warnings
Owners should be aware that if their vehicle is outside of any applicable warranty period, this Technical Service Bulletin is for informational purposes only. In such cases, the cost of the repair may not be covered by Audi.
What Owners Should Do
If you are experiencing an "Audi virtual cockpit blank screen" in your 2021-2022 Audi, contact your authorized Audi dealership. Describe the symptoms you are observing, and they will be able to diagnose the issue and perform the necessary instrument cluster replacement according to TSB 2064844/1.
Source: NHTSA ID 10203712
Frequently Asked Questions
- What is Audi TSB 2064844/1 about?
- Audi Technical Service Bulletin 2064844/1 addresses an intermittent hardware issue that causes the Audi virtual cockpit display to remain blank in certain 2021-2022 Audi models.
- What causes the Audi virtual cockpit blank screen?
- The blank screen issue is caused by an intermittent hardware fault within the Audi virtual cockpit display itself. This is not a software problem.
- How is the blank virtual cockpit display fixed?
- The repair for the blank Audi virtual cockpit involves replacing the entire instrument cluster, following the specific instructions outlined in the Elsa Repair Manual.
- Is the repair for the Audi virtual cockpit blank screen covered by warranty?
- Yes, the repair is covered under Audi's new vehicle limited warranty (up to 48 months/50,000 miles) and for Certified Pre-Owned (CPO) vehicles. If the vehicle is outside of warranty, the TSB is informational only, and costs may apply.
What Audi e-tron owners report
Counted from the records in our database across 5 model years.
- 158
- Owner complaints
- 14
- Recalls
- 1,706
- Service bulletins
- 7
- Crashes reported
- 6
- Fires reported
- 3
- Injuries reported
The 2022 model year
31 complaints, the 3rd most of 5 model years on file. Owners reported 1 crash, 2 fires and 2 injuries for this year, which also has 6 recalls on file.
Equipment Adaptive/Mobility and Electrical System and Equipment, the system this article covers, accounts for 81 of 158 complaints (51%), including 17 for 2022.
Complaints by model year
| 2019 | 84 | |
|---|---|---|
| 2020 | 1 | |
| 2021 | 36 | |
| 2022 | 31 | |
| 2023 | 6 |
Most-reported systems
- Electrical System — 81
- Power Train — 24
- Engine — 23
- Fuel/Propulsion System — 18
- Service Brakes — 18
Latest recalls for the 2022 model year
- 26V240000 — Service Brakes, Hydraulic (Apr 2026)
- 25V900000 — Back Over Prevention (Dec 2025)
- 23V867000 — Electrical System (Dec 2023)
Recent owner reports about equipment adaptive/mobility and electrical system and equipment
While driving, the vehicle displayed three simultaneous warnings — “Drive system malfunction, safely stop vehicle,” “Electrical system malfunction, restart not possible, contact service,” and “All-wheel drive malfunction, limited stability” — and lost…
Read owner complaints →The vehicle is experiencing an intermittent but active 'Electrical system: malfunction!' safety alert on the dashboard and myAudi app, caused by an internal high-voltage battery cell circuit fault (Diagnostic Trouble Code P0DB400 / U04A300) and a failure in…
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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