2021-2022 Audi Virtual Cockpit Blank Screen TSB

Symptoms

Owners of certain 2021-2022 Audi vehicles may experience an "Audi virtual cockpit blank screen" issue. This occurs when the virtual cockpit display remains blank after the driver's door is opened and the driver enters the vehicle. In some cases, the display may return to normal operation after the ignition is switched off and back on, but it might also remain blank.

Technical Background

Audi has identified that the "Audi virtual cockpit blank screen" condition is caused by an intermittent hardware issue within certain Audi virtual cockpit displays. This is not a software glitch but a physical component malfunction.

Audi has implemented new hardware into production to address this issue in newer vehicles. However, existing vehicles produced with the original hardware may still exhibit this symptom.

Repair Procedure Summary

To resolve the blank virtual cockpit display, technicians are instructed to replace the Audi virtual cockpit (instrument cluster). The replacement procedure should follow the detailed instructions provided in the Elsa Repair Manual. This involves removing and installing the dash panel insert.

Required Parts and Tools

For this repair, the primary part required is a new Instrument Cluster. Technicians will also need various fasteners, bolts, nuts, and screws as specified in the Repair Manual. Specific part numbers should be referenced through the Parts Department and/or ETKA for the latest information and bulletins.

Warranty Information

This repair is covered under Audi's warranty program for eligible vehicles. The claim type is 110 for vehicles up to 48 months or 50,000 miles. For CPO (Certified Pre-Owned) vehicles, a G10 claim type applies, and owner verification is required.

The Service Number for this bulletin is 9025, and the Damage Code is 0040. Labor operations include removing and installing the dash panel insert, with a diagnostic time of up to 10 Technical Units (TU). Road tests before and after the service procedure are not allowed for additional time units.

Important Warnings

Owners should be aware that if their vehicle is outside of any applicable warranty period, this Technical Service Bulletin is for informational purposes only. In such cases, the cost of the repair may not be covered by Audi.

What Owners Should Do

If you are experiencing an "Audi virtual cockpit blank screen" in your 2021-2022 Audi, contact your authorized Audi dealership. Describe the symptoms you are observing, and they will be able to diagnose the issue and perform the necessary instrument cluster replacement according to TSB 2064844/1.

Source: NHTSA ID 10203712