2021-2022 Audi MIB3 Audi connect installation error

Symptoms

Owners of certain 2021-2022 Audi models may encounter an "Audi connect installation error" message displayed in the drop-down menu of the MMI (Multi Media Interface) system. This message specifically states: "Audi connect installation: error during installation."

Technical Background

According to Technical Service Bulletin (TSB) 91 21 16 2061257/2, the root cause of the "Audi connect installation error" is a fault within the MMI system itself. This fault prevents the Audi connect application from completing its installation process, causing it to freeze and display the error message.

Repair Procedure Summary

To resolve the Audi connect installation error, a straightforward procedure involving the MMI system is recommended by Audi. This process aims to reset the system's state, allowing the Audi connect application to install correctly. No special tools or additional parts are required for this repair.

1. Reset MMI to Factory Defaults: Navigate through the MMI system's settings menu. Locate and select the option to reset the MMI to its factory default settings. This step clears any potential software glitches preventing the installation.
2. Restart the System: After initiating the reset, the MMI system will typically restart automatically. Ensure the system fully reboots.
3. Complete Audi connect Setup: Once the MMI system has restarted, the Audi connect functions should automatically attempt to start their setup process again. This time, the installation is expected to run to completion without encountering the previous error.

Warranty Information

This repair for the Audi connect installation error is typically covered under Audi's warranty program. For new vehicles, coverage extends up to 48 months or 50,000 miles, whichever occurs first (Claim Type 110). For Certified Pre-Owned (CPO) vehicles, the claim type is G10, and owner verification is required to process the claim.

Labor Operations and Codes

For technicians, the specific codes to use when submitting a warranty claim are:

• Service Number: 9196
• Damage Code: 0039
• Labor Operation: Factory reset the MMI system (Code: 9196 9999, with an allocated time of 5 Time Units (TU))
• Diagnostic Time: GFF (No allowance, 0 Time Units)
• Road Test: No allowance for road tests both prior to and after the service procedure (0 Time Units).

What Owners Should Know

It is important to note that if your vehicle is outside of any applicable warranty coverage, this Technical Service Bulletin serves as informational guidance only. In such cases, any repair costs related to the Audi connect installation error would be the owner's responsibility. All warranty claims must be submitted strictly in accordance with the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty.

Revision History

This TSB, identified as 91 21 16 2061257/2 and dated August 2, 2021, supersedes a previous bulletin, Group 91 number 20-27, which was dated November 6, 2020. The current revision includes an updated header with additional models added to the affected vehicle list.

NHTSA ID: 10199945