2021 Audi Models TSB Video Viewing Instructions

Audi has issued Technical Service Bulletin (TSB) 00 20 38 2039206/3 to provide instructions on how to access and view their TSB videos. This bulletin, which supersedes previous versions, details the process for Audi TSB video viewing using modern methods like QR codes and direct web links. This change aims to improve video quality and accessibility for technicians and owners alike.

Previously, TSB videos were hosted within Audi's Elsa system. Now, Audi hosts these videos externally, allowing for higher-quality content and more reliable access across various devices, including smartphones, tablets, and computers. This ensures that important service information is readily available when needed.

Symptoms

This Technical Service Bulletin (TSB) does not describe a vehicle fault or specific symptoms. Instead, it provides guidance on how to access and view informational videos related to other TSBs. Therefore, there are no direct vehicle symptoms associated with this particular bulletin.

Fault Codes / DTCs

This TSB, 00 20 38 2039206/3, is purely informational and does not relate to any specific diagnostic trouble codes (DTCs) or fault codes. It focuses solely on the process of Audi TSB video viewing.

What the Service Bulletin Says

Audi Technical Service Bulletin 00 20 38 2039206/3, issued on June 9, 2020, outlines the updated procedure for accessing TSB videos. The bulletin explains that high-quality video and sound files are now integrated into TSBs on a case-by-case basis. These media files can be viewed on smartphones, tablets, and computers.

For smartphone and tablet users, each video has a unique URL accessible via a QR code provided within the bulletin. To view, devices need an active internet connection and a QR code reader app (many modern smartphone cameras have this built-in). Users simply scan the QR code, and the video will play, optimized for their device's resolution.

For computer users, the TSB provides a web link. Since the Elsa system does not support hyperlinks, users must copy and paste this web link into a web browser. An active internet connection is required, and the video will automatically optimize for the computer's operating system.

What to Do

As an owner of a 2021 Audi model, this TSB is primarily for technicians to understand how to access detailed repair and diagnostic information. While you won't typically be viewing these videos yourself, understanding the process of Audi TSB video viewing can be helpful when discussing service procedures with your dealership or independent repair shop. This ensures that your service provider has access to the most current and comprehensive information for any issues your vehicle might experience.

This TSB is informational only and does not apply to any Audi Warranty claims.

Source: NHTSA ID: 10176408