2024-2025 Audi MMI Main Menu Tiles Missing (TSB 2075629/1)

Audi has issued Technical Service Bulletin (TSB) 91 24 66 2075629/1 to address a software-related issue affecting the Multi Media Interface (MMI) system in certain 2024-2025 Audi vehicles equipped with MIB3. Owners may notice that the main menu tiles are missing from their MMI display.

This TSB, also referenced as 91 PSS MIB3 and internal number 2075629, informs dealerships about the ongoing analysis for a solution. While a fix is in development, Audi advises against attempting repairs or replacing components.

Symptoms of Missing MMI Tiles

Owners experiencing this issue will observe that their MMI center display does not show any app tiles in the main menu. Instead, the screen will only present the following content:

• "Top bar with time and icons."
• "Left menu (shortcut) bar."
• "Bottom center page markings ('slider')."

Additionally, if icons are selected in the left menu bar when the display is in this state, the system may respond sluggishly. This condition, where the Audi MMI tiles missing from the main screen, can occur intermittently.

Technical Background

Audi has identified the root cause of the Audi MMI tiles missing issue as a software problem within the MIB3 system. The manufacturer is actively working on a measure to resolve this. This TSB is informational, indicating that a definitive repair procedure is not yet available.

Important Warnings for Owners and Technicians

Audi has provided critical warnings regarding this specific condition:

• "Do not replace any components for this condition since this will not resolve the customer's concern."
• "Replacing parts or attempting repairs will not fix the problem. Unjustified labor / replacement parts will be charged back. Invoicing under warranty is not permitted."

These warnings emphasize that any attempts to replace hardware components will be ineffective and will not be covered under warranty. Owners should not consent to component replacements for this specific issue.

Manufacturer's Solution

Audi is currently analyzing and developing a software measure to correct the problem of Audi MMI tiles missing. The implementation of this solution is expected to be completed by December 2024, though this timeline is subject to change. Until then, no repairs are necessary for this condition.

What Owners Should Do

If you own a 2024-2025 Audi vehicle with MIB3 and are experiencing the MMI main menu tiles missing, you should inform your Audi dealership. While an immediate repair is not available, the dealership is instructed to create a Pending Service Solutions (PSS) record in their system. This helps Audi track the prevalence of the issue and ensures that your vehicle is noted for the future software update once it becomes available.

Source: NHTSA ID: 11009979