2021 Audi A6 Dash Panel Noise TSB 2056298/3

Symptoms

Owners of affected Audi models may experience the following issues:

• Noises can be heard from the dash panel when driving on poor roads.
• The noise specifically comes from the area near the MMI display.

Technical Background

Audi Technical Service Bulletin 68 21 32 2056298/3 explains that the root cause of the 2021 Audi A6 dash panel noise is the dash panel trim. The contact points of this trim can generate unwanted sounds, especially when the vehicle is driven on uneven surfaces.

Production Solution

Audi implemented a production change to address this issue. Improved materials were planned for use in vehicle production starting in the middle of the 2021 model year. This aims to prevent the dash panel noise from occurring in newly manufactured vehicles.

Repair Procedure Summary

For vehicles already experiencing the 2021 Audi A6 dash panel noise, the repair involves the application of felt strips to specific areas of the dash panel trim. The procedure, detailed in TSB 68 21 32 2056298/3, includes:

1. Trim Removal: The trim strip of the dash panel must be carefully removed to access the contact points.
2. Felt Strip Application: Felt adhesive tape, identified by part number 533867910A, is applied to designated areas. These areas are visually indicated in the TSB's figures. It is crucial that the felt strips are properly adhered and folded back behind any clips to ensure effectiveness.
3. Reassembly: After the felt strips are applied, the dash panel trim is reassembled according to the instructions provided in the Elsa repair manual.

Required Parts and Tools

To perform this repair, the following parts are needed:

• Felt Strips: Part number 533867910A (Quantity: 01)
• Fasteners: Any necessary fasteners, bolts, nuts, and screws should be referenced and ordered through the ETKA/ELSA repair manual.

Warranty Information

This repair, outlined in Audi TSB 2056298/3, is covered under Audi's warranty. The specific claim types are 110 for vehicles up to 6 months or 6,000 miles, and 1AM for vehicles over 6 months or 6,000 miles. If the vehicle is outside of its warranty period, this Technical Service Bulletin serves as informational guidance only.

• Service Number: 7058
• Damage Code: 0020
• Labor Operations:
  • Remove and install dash panel trim: 7016 1999 (80 TU)
  • Modify dash panel trim: 7016 4999 (20 TU)
  • Remove and install glove compartment: 6815 1900 (refer to SRT for associated operations)
• Diagnostic Time: GFF (No allowance, 0 TU)
• Road Test: A road test is required both prior to service (0121 0002, 10 TU) and after service (0121 0004, 10 TU).
• Claim Comment: Claims should be submitted as per TSB #2056298/3. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review by Audi Warranty.

Important Revision History

This Technical Service Bulletin has undergone several revisions:

• Revision 3 (February 2, 2021): Updated the implementation timeline for the production solution and added a labor operation for glove compartment removal and reinstallation to the warranty section.
• Revision 2 (December 17, 2020): Revised the header to include additional model years and modified the production solution details.
• Revision 1 (September 27, 2019): Initial publication of the bulletin.

Source: NHTSA ID: 10186971