2025 Audi A5 Bluetooth Call Name Not Displayed TSB

Owners of certain 2025 Audi models may observe that contact names are not consistently displayed during incoming Bluetooth calls or within the call list on the Multi Media Interface (MMI) system. Instead, only the phone number might appear, even for contacts that are saved in the vehicle's address book and appear correctly in the phone book and favorites.

This behavior, described in Audi Technical Service Bulletin (TSB) 2079246/1, is not a malfunction but rather a characteristic of the system related to phone number formatting. The 2025 Audi A5 Bluetooth name not displayed issue can be reproduced in a workshop setting, confirming it's a consistent pattern.

Symptoms of Bluetooth Name Display Issue

Drivers may notice the following specific symptoms related to the "Bluetooth calls: name not displayed" concern:

• During an incoming call, the MMI screen shows only the phone number, not the contact's name.
• In the call list, some entries display the contact's name, while others show only the phone number, even if both are saved contacts.
• The issue affects both incoming calls and the call list entries.
• Contacts are correctly displayed with their names in the vehicle's phone book and favorites.

These observations point to a discrepancy in how the MMI system matches incoming call data with saved contact information.

Understanding the 'Bluetooth calls: name not displayed' Behavior

The core reason for the 2025 Audi A5 Bluetooth name not displayed behavior lies in the exact formatting of phone numbers. The Audi MMI system can only assign a name to an incoming phone number if that number precisely matches a saved contact's number. This includes any country codes or special characters.

For example, if a contact is saved as "John Smith: +1 123 4567890" and an incoming call arrives with the same format, "John Smith" will be displayed. However, if the contact is saved as "John Smith: 1234567890" (without the country code) and the incoming call includes the country code, the system will only display the "phone number is displayed". Similarly, if the saved contact includes a country code and the incoming call does not, the name will not be shown.

The format in which phone numbers are transmitted during calls is determined by the mobile service provider. Variations in how these numbers are sent can prevent the MMI system from making an exact match with saved contacts, leading to the name not being displayed.

What Owners Should Know

Audi Technical Service Bulletin 2079246/1 clarifies that this condition is considered normal operation and no measure is necessary to address it. This means there is no repair or software update available or required for this specific behavior. The TSB is purely informational, explaining the technical background behind why names may not always appear during Bluetooth calls or in the call list.

Furthermore, this TSB states that it is not applicable to any Audi Warranty. Repairs related to this informational bulletin cannot be billed under warranty. If parts were to be changed or replaced without a valid reason under warranty, the costs would be charged back. Owners should understand that this is a system characteristic rather than a defect.