2025 Audi A5/Q5 Digital Key Sharing Issue PSS 2077208/3

Audi has released Pending Service Solution (PSS) 2077208/3 to address a concern where the Audi connect digital keys cannot be shared among users. This issue primarily affects the 2025 Audi A5 digital key sharing functionality, along with several other models. This document serves as an informational bulletin for dealerships, outlining the problem and the expected timeline for a resolution.

Symptoms of the Digital Key Sharing Issue

Owners of affected vehicles may experience a specific problem with their mobile device key (MDK). The primary symptom reported is that "The digital key (MDK - mobile device key) cannot be shared with other users or the shared key does not work." This means that even if a digital key is successfully set up, its sharing capabilities are impaired or non-functional.

Understanding the Technical Limitation

According to Audi's technical background, the root cause of this 2025 Audi A5 digital key sharing problem is a limitation in the backend system. The number of digital keys is currently restricted to the key user in the backend, typically associated with the original phone used for setup. This limitation prevents the seamless sharing of the digital key with other authorized users, leading to the reported malfunction.

Important Warnings and What Not to Do

Audi has provided clear instructions to dealerships regarding this issue. It is crucial for owners to understand that "Do not replace any components for this condition since this will not resolve the customer's concern." This means that attempting to replace parts like the digital key module or related hardware will not fix the sharing problem, as it stems from a software or backend system limitation. Furthermore, the PSS states that "no repairs are necessary at this point," emphasizing that a component-level fix is not the current solution.

The Path to a Solution

As a Pending Service Solution (PSS 2077208/3), this document indicates that Audi is actively working on a resolution. A solution is expected to be available by the end of the fourth quarter of 2025. This timeline is subject to change, but it provides an expectation for when the 2025 Audi A5 digital key sharing functionality might be fully restored. There is no production solution currently applicable, reinforcing that the fix will likely be a software update or a backend system modification.

What Owners Should Do

If you are experiencing the digital key sharing issue with your 2025 Audi A5, S5, Q5, SQ5, A6 e-tron, or Q6 e-tron, you should visit an authorized Audi dealership. While no immediate repair is available, technicians are instructed to "Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi." This action helps Audi track the prevalence of the issue and ensures that your vehicle is noted for the upcoming solution. This PSS is for informational purposes and is not covered under Audi Warranty.

Revision History

This PSS has undergone several revisions:

• Revision 1 (March 10, 2025): Initial publication.
• Revision 2 (June 24, 2025): Revised header, added models, and included a disclaimer about applicable vehicles.
• Revision 3: Updated the estimated time of arrival (ETA) for the solution.

Source: NHTSA ID: 11023778