2021 Audi A4, A5, Q5, Q7 A/C Evaporator Extended Warranty

Audi has announced an extended warranty for the A/C evaporator in several of its models, as detailed in Warranty Policies and Procedures Bulletin AWA-21-01, dated February 12, 2021. This bulletin modifies the Audi Warranty Policies and Procedures Manual to provide additional coverage for a critical component of the vehicle's air conditioning system. This article focuses on the implications for 2021 Audi A4, A5, Q5, and Q7 vehicles, which are specifically linked to this document by NHTSA.

The bulletin specifies that the A/C evaporator warranty extension applies to A5/S5 and Q5 models starting from model year 2018, and A4/S4 and Q7 models starting from model year 2017. Owners of these vehicles, including the 2021 Audi A/C evaporator warranty coverage, should review the details of this extension.

What the Extended Warranty Covers

For eligible vehicles, the New Vehicle Limited Warranty for a failed A/C evaporator will be extended to cover repair or replacement by an authorized Audi dealer. This extension provides coverage for a period of 10 years or 100,000 miles, whichever comes first, calculated from the vehicle's original in-service date. The extended warranty includes the A/C evaporator itself, along with any necessary parts and labor required to complete the repair. This applies regardless of whether the vehicle has been repaired previously or on or before the effective date of the bulletin.

How to Check Eligibility for Your Vehicle

To determine if your vehicle is eligible for this extended warranty, you must check the VIN in Audi's ElsaPro system, specifically under the Vehicle Data section. If the warranty extension is applicable, the "Warranty Key" section of the "Vehicle Data" screen in ElsaPro will display "Warranty Key U43." This specific key is the definitive indicator of eligibility for the 2021 Audi A/C evaporator warranty extension.

Exclusions from Coverage

It is important to note that damage resulting from outside influences is not covered under this extended warranty. This includes, but is not limited to, abuse, alteration or modification, collision or crash, vandalism, and other impacts. Any repair or replacement under this extended warranty must be performed by an authorized Audi dealer.

Claim Processing Details

For authorized Audi dealers processing claims related to the A/C Evaporator Limited Warranty Extension, the following codes are specified:

• Claim Type: 110
• Service Number: 8760
• Warranty Key: U43

These codes ensure proper processing of claims under the terms of bulletin AWA-21-01.

Important Notes for Owners

This extended warranty is fully transferable to subsequent owners of the vehicle, providing long-term peace of mind. However, vehicles that have been declared totaled are excluded from coverage under this Warranty Extension. If you have questions or concerns regarding this limited warranty extension, you can contact Audi Warranty directly at 866.677.2834 or via email at [email protected].

Source: NHTSA ID: 10187510