Volvo XC90 Complaints

1,540 consumer complaints on file.

#10893136August 4, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
WHILE THE CAR WAS RUNNING IN MY GARAGE AND THE FRONT DRIVER SIDE DOOR CLOSED, I BELIEVE I PUT IT IN REVERSE THEN WENT TO OPEN THE FRONT DOOR TO SEE IF MY DAUGHTER WAS TIGHTENED IN HER CAR SEAT, THE CAR DIDN'T MOVE. I AM NOT SURE IF I PUT IT BACK IN PARK BUT AFTER I TOOK MY FOOT OFF THE BRAKE, IT DIDN'T MOVE. AFTER A FEW SECONDS AND MY FEET AND BODY COMPLETELY OUT OF THE CAR, IT STARTED TO GO BACK AND ALMOST RAN ME OVER. LUCKILY I JUMPED BACK IN THE VOLVO TRUCK AND THE DOOR CRASHED INTO THE GARAGE. THIS IS A BRAND NEW TRUCK AND HAS BEEN IN THE SHOP WITH SOME RECALLS ON THE COMPUTER SYSTEM A FEW WEEKS PRIOR. THE COMPUTER SYSTEM HAS SHUT DOWN SEVERAL TIMES WHILE DRIVING AND I BELIEVE THE LONG DELAY IN GOING BACK MIGHT HAVE TO DO WITH SOMETHING WITH THE ELECTRONICS/MOTOR. THERE IS NO WAY ONE SHOULD BE ABLE TO COMPLETELY GET OUT OF A CAR WITHOUT KNOWING IT IS IN GEAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10893158August 4, 2016
AIR BAGS, ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR, VISIBILITY
TL* THE CONTACT OWNS A 2008 VOLVO XC90. WHILE DRIVING APPROXIMATELY 35 MPH, THE BATTERY WARNING INDICATOR REMAINED ILLUMINATED. A FEW MOMENTS LATER, OTHER UNKNOWN WARNING INDICATORS BEGAN TO ILLUMINATE. THE VEHICLE WAS MANEUVERED TO A SAFE LOCATION. THE FRONT DRIVER AND PASSENGER SIDE POWER WINDOW SWITCHES FAILED TO OPERATE WHEN ACTIVATED. THE ENGINE WAS TURNED OFF AND FAILED TO RESTART. ROADSIDE ASSISTANCE INSPECTED THE VEHICLE AND JUMPSTARTED THE BATTERY. THE VEHICLE RESUMED NORMAL OPERATION. THE CONTACT MENTIONED THAT THE SRS WARNING INDICATOR ILLUMINATED FOR TWO YEARS AND CONTINUED. THE REAR PASSENGER DOOR AJAR MESSAGE DISPLAYED EVEN THOUGH THE DOORS WERE CLOSED IN A SECURED POSITION. IN ADDITION, THE CHILD LOCK FAULT MESSAGE ILLUMINATED. THE FAILURES RECURRED AND PERSISTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 116,580.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891587July 29, 2016
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2004 VOLVO XC90. WHILE DRIVING, THERE WAS A STRONG ODOR OF FUEL IN THE VEHICLE. THE CONTACT NOTICED FUEL LEAKING ONTO THE GROUND. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V483000 (FUEL SYSTEM). THE FAILURE MILEAGE WAS 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885322July 17, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHILE DRIVING BETWEEN CINCINNATI, OH AND NASHVILLE, TN, WE STOPPED IN CAROLLTON, KY TO REFUEL AT A LOCAL GAS STATION. UPON ATTEMPTING TO OPEN THE FUEL DOOR, THE DOOR WOULD NOT UNLOCK. THERE IS NO BUTTON OR SWITCH TO USE TO OPEN THE FUEL DOOR ON THIS VEHICLE. DESPITE SEVERAL ATTEMPTS TO TURN THE LOCK AND UNLOCK THE CAR, THE FUEL DOOR WOULD NOT OPEN. WE CONTACTED VOLVO ONCALL, WHO ADMITTED THIS WAS A KNOWN ISSUE BUT THEY DID NOT HAVE SOLUTION. THE ONLY OFFER FOR ASSISTANCE WAS TO USE THE KEY REMOTE TO LOCK AND UNLOCK THE CAR 3 TIMES IN AN ATTEMPT TO RESET THE ELECTRONICS. THIS CAR ALSO COMES WITH A BUTTONLESS "KEY TAG," WHICH IS WHAT WE WERE USING AT THE TIME. VOLVO HAD NO AWARENESS OF THIS KEY TAG AND HAD NO OTHER SOLUTION TO OFFER. GIVEN OUR PROXIMITY TO LOUISVILLE, WE AGREED TO ATTEMPT THE DRIVE TO LOUISVILLE AND LEFT THE CAR WITH FRIENDS WHILE WE RENTED A CAR AND DROVE TO NASHVILLE TO GET THE KEY FOB WITH BUTTONS. THEN DROVE BACK TO LOUISVILLE TO TRY THE LOCK-UNLOCK OPTION TO NO AVAIL. WE THEN TOOK THE CAR TO THE LOCAL VOLVO DEALER WHERE THE DOOR WAS MECHANICALLY OPENED AND THE LOCK MECHANISM WAS DISASSEMBLED SO THAT THE CAR COULD BE REFUELED. THOUGH A KNOWN ISSUE BY VOLVO, THEY HAVE NOT COMMUNICATED WITH THE DEALERS AS THIS CAR HAD A 10,000 MILE SERVICE 2 DAYS PRIOR TO THIS EVENT. THE INABILITY TO FUEL THE VEHICLE AND CAUSE PEOPLE TO BE STRANDED SHOULD PROMPT A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884322July 12, 2016
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ELECTRICAL FAILURE, SUSPENSION FAILURE, LEAKAGE TO AIR BAG SENSOR, SOFTWARE PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884037July 11, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE AT VARIOUS SPEEDS, THERE WAS A STRONG FUEL ODOR COMING FROM THE VEHICLE. IN ADDITION, THE CONTACT STATED THERE WAS FUEL LEAKING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE DEALER AND AN INDEPENDENT MECHANIC ON THREE DIFFERENT OCCASIONS WHERE THE REMEDY FAILED. THE VEHICLE WAS DIAGNOSED AND DETERMINED THAT WAS THE FUEL LINE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882781July 5, 2016
STEERING, WHEELS
TL* THE CONTACT OWNS A 2006 VOLVO XC90. WHILE DRIVING APPROXIMATELY 50 MPH, THE FRONT END OF THE VEHICLE SHOOK UNCONTROLLABLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A MECHANIC AND THE STEERING COLUMN WAS REPLACED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V155000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881781June 30, 2016
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DEPRESSING THE ACCELERATOR PEDAL FROM A STOP, THE VEHICLE FAILED TO RESPOND. IN ADDITION, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876773June 27, 2016
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
AROUND 10.30 AM ON SUNDAY, 26TH JUNE 2016, I WAS DRIVING ON I-95 (NEAR STAMFORD CT) WITH MY FAMILY WHEN THE CAR SUDDENLY LOST POWER, SLOWED DOWN DRAMATICALLY IN THE MIDDLE OF I-95 AND STARTED TO CRAWL AT 10 MILES/HOUR. WE WERE IN DANGER OF BEING HIT BY A NUMBER OF VEHICLES WHILE I NEGOTIATED TO EXIT THE HIGHWAY ON EXIT 9 AND PULLED OVER INTO A SIDE STREET. THE INSTRUMENTATION PANEL OF THE CAR HAD BLANKED OUT. THE CAR COULD ONLY CRAWL AT ABOUT 10 MILES/HOUR. IT WOULD NOT SHIFT TO HIGHER GEAR EVEN IN MANUAL MODE. I CALLED THE VOLVO ON CALL AND THEY ADVISED ME TO SWITCH OFF THE CAR, EXIT THE CAR AND THEN RE START THE CAR AFTER FIVE MINUTES. I DID THAT AND THE PROBLEM STILL PERSISTED. I SOME HOW DROVE THE CAR TO THE NEAREST VOLVO DEALERSHIP (STAMFORD VOLVO) WHICH WAS CLOSED ON SUNDAY. DROPPED THE CAR OFF IN THE LOT, RENTED A CAR AND DROVE 200 MILES BACK TO BOSTON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875751June 21, 2016
STRUCTURE:BODY
SUNROOF "EXPLODED" WHILE DRIVING ON THE HIGHWAY. NOTHING HIT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874970June 18, 2016
POWER TRAIN
WE WAS COMMING FROM TEXAS VISITNG OUR FAMILY BACK TO MISSISSIPPI OUR TRANMISSION STARTING SLIPPING WE WAS TOLD THAT WE HAD TO HAVE ANOTHER TRANMISSION THIS WILL MAKE TWO TRANSMISSON WE HAD TO REPLACE. IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874352June 15, 2016
STEERING
MY STEERING DOESN'T WORK ALL THE TIME AND IT IS BECOMING MORE DIFFICULT TO TURN THE WHEEL WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873136June 7, 2016
ELECTRICAL SYSTEM, POWER TRAIN, EXTERIOR LIGHTING
2004 VOLVO XC90 SUDDEN ENGINE STALL WITH LOSE OF HEADLIGHTS: I WAS TRAVELING ON THE INTERSTATE AT NIGHT WITH THE CRUISE SET AT 75 MPH WHEN SUDDENLY IT WAS LIKE SOMEONE TURNED THE IGNITION KEY TO OFF FOR ABOUT 3 SECONDS, AND THEN TURNED THE KEY BACK ON WITHOUT RESTARTING THE ENGINE. WITH ALL THE WARNING LAMPS ILLUMINATED, AND THE ENGINE AT A STALL I PULLED INTO THE EMERGENCY LANE, AND STOPPED. I THEN SHIFTED TO PARK AND ATTEMPTED TO START THE VEHICLE, WHERE IT TOOK SEVERAL ATTEMPTS TO START. THE HEADLIGHTS DID NOT STOP WORKING WHILE PULLING OVER, AND WHEN I STOPPED I SWITCHED THE LIGHTS OFF BEFORE I RESTARTED THE ENGINE. THE FIRST THING AT MIND WAS A FUEL PUMP THAT WAS STARTING TO ACT UP. AFTER RESTARTING I REVVED THE ENGINE UP A FEW QUICK TIMES (TO CLEAR THE ENGINES THROAT). I THEN GOT BACK ON THE INTERSTATE ACCELERATING TO 75 MPH , BUT DOING SO MANUALLY THIS TIME(NO CRUISE CONTROL). ABOUT 10 MIN HAD PASSED WHEN SUDDENLY THE ENGINE STARTED LOSING POWER AS I WAS HAVING TO PRESS THE ACCELERATOR HARDER TO MAINTAIN SPEED. WHILE STILL COASTING AT 65 MPH OR SO I PLACED THE TRANSMISSION INTO NEUTRAL, AND ATTEMPTED TO RESTART THE ENGINE, WHEN I TURNED THE KEY TO THE START POSITION I LOST ALL THE LIGHTS, I QUICKLY RELEASED THE KEY TO THE ON POSITION, AND THE LIGHTS REMAINED OFF. I QUICKLY PULLED TO THE EMERGENCY LANE AND USED THE FORCE TO AVOID THE GUARDRAIL AND THE DITCH. ALL THE WARNING LIGHT WERE ILLUMINATED, AND THE ENGINE WAS AT A STALL. I THEN TURNED THE IGNITION KEY OFF AND THEN BACK ON, AND THAT RESTORED THE HEADLIGHTS. IT TOOK 5-8 ATTEMPTS TO RESTART THE ENGINE, AND AGAIN I'M THINKING FUEL PUMP ACTING UP. EACH TIME I ATTEMPTED TO RESTART THE ENGINE IT WOULD SPIT AND SPUTTER LIKE IF THE FUEL PUMP WERE ONLY DELIVERING HALF THE PRESSURE NEEDED FOR THE FUEL INJECTORS. AFTER THE ENGINE RESTARTED I MADE IT HOME, AND THE PROBLEM HAS NOT ARISEN SINCE,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872440June 3, 2016
ENGINE
TL* THE CONTACT OWNS A 2006 VOLVO XC90. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872107June 2, 2016
SERVICE BRAKES, POWER TRAIN, SUSPENSION
CAR MOVED TO RIGHT WHEN APPLYING BRAKES. CAR CLUNKS WHEN MAKING TURNS. CAR VERY NOISY WHEN GOING OVER BUMPS/ POTHOLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871969June 1, 2016
FUEL/PROPULSION SYSTEM
ON THE RIGHT REAR SIDE A SMELL OF GAS IS PRESENT WHEN I'M OUT SIDE THE CAR THE I CAN SMELL IT MORE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865118May 16, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
FIRE STARTED IN REAR NEAR BATTERY COMPARTMENT. WITHIN SECONDS, IT EXPLODED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10864698May 12, 2016
VISIBILITY/WIPER
2016 VOLVO XC90 WINDSHIELD CRACK I FOUND MY WINDSHIELD CRACKED RIGHT AROUND THE REAR LIP-END OF THE HOOD ABOVE THE WIPER RESTING POSITION, THEN CUTTING UP AT ABOUT THE CENTER OF THE WINDSHIELD, THEREBY MAKING AN "L" SHAPED CRACK MEASURING APPRX 22 INCHES BY 8 INCHES. I'M THE ONLY DRIVER OF THE VEHICLE DURING THIS PERIOD, AND I THINK I SHOULD KNOW IF A DEBRIS OR ROCK HIT MY CAR, CAUSING SUCH A MAJOR DAMAGE TO THE WINDSHIELD. I DROVE IT TO THE DEALERSHIP TO LODGE A COMPLAINT, AND THEY RESPONDED BY SAYING THEY THINK IT MAY HAVE BEEN A DEBRIS OR ROCK. WELL, IF IT'S A ROCK OR DEBRIS, I'LL EXPECT THERE SHOULD BE SOME SORT OF A CONSPICUOUS OR VERY GLARING POINT OF ORIGIN/IMPACT, CONSIDERING THIS IS 22 INCHES BY 8 INCHES CRACK ON A WINDSHIELD CLOSE THE BASE SEAL JOINT. I'LL ALSO EXPECT A POINT OF ORIGIN/IMPACT TO HAVE SOME SORT OF SURFACE ROUGHNESS TO THE FINGER FEEL, THIS CRACK IS SMOOTH ALL THROUGH BEGINNING TO END. MOREOVER THE UNIQUE "L" SHAPE DOESN'T SEEM TO FOLLOW ANY LOGICAL ACCIDENTAL ROCK OR DEBRIS PROFILE. HOWEVER, THE BOTTOM PART DOES FOLLOW THE "CURVED" BASE PROFILE OF THE CAR/WINDSHIELD AREA. I DON'T UNDERSTAND WHY AT SUCH LOW MILES THE WINDSHIELD WILL HAVE AN APPROX 30 INCH CRACK. IN MY OPINION I'LL THINK THAT GROSSLY COMPROMISES SAFETY CONSIDERING THE AMOUNT OF FORCE OR PRESSURE EXACTED ON THE WINDSHIELD AT ANY POINT IN TIME DURING OPERATIONS. PERHAPS, TIME WILL TELL WHAT IT IS, HOWEVER, HOPEFULLY NO FATALITIES BEFORE THEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863200May 4, 2016
ELECTRICAL SYSTEM
THE CAR IS LEAKING A SUBSTANTIAL AMOUNT OF WATER MY DRIVER AND PASSENGER SIDE FLOODS WITH WATER. NOW WHEN I BRAKE I CAN HEAR SO MUCH WATER MOVING BACK AND FORTH. I HAVE WATER DAMAGE ON THE ROOF OF MY CAR FLOOR IS DAMAGED SO BADLY. JUST WAITING ON ELECTRIC PROBLEMS TO ARISE. THIS HAS HAPPENED OVER 5 TIMES... SUNROOF DOES NOT OPEN SO SECURITY ALERT AS WELL. THE CAR HAS BEEN STATIONARY PARKED IN THE PARKING LOT OF OUR TOWNHOUSE 0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862587May 2, 2016
ELECTRICAL SYSTEM, BACK OVER PREVENTION: CAMERA SYSTEM, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TL* THE CONTACT OWNS A 2012 VOLVO XC90. THE CONTACT STATED THAT THE REAR BACK UP CAMERA AND GPS SYSTEM WORKED INTERMITTENTLY. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER APPROXIMATELY SIX TIMES WHERE THE TECHNICIAN DIAGNOSED THAT THE VEHICLE NEEDED A SOFTWARE UPDATE AND THE MULTIMEDIA MODULE AND CAMERA NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT THAT DUE TO THE SOFTWARE COMPANY GOING OUT OF BUSINESS, THEY WOULD NO LONGER TRY TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 44,013. ..UPDATED 06/08/16 *BF ....UPDATED 06/15/16 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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