Volvo XC60 Complaints (2020)

22 consumer complaints on file.

#11758682August 22, 2026
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
On July 28, 2026, while driving my 2020 Volvo XC60 T8 Polestar Engineered, the vehicle repeatedly displayed “Hybrid system failure – Service required,” together with the check-engine light and hybrid/battery warning indicators. The warning repeatedly reappeared while the vehicle was being driven. I brought the vehicle to an authorized Volvo dealer, North Point Volvo, on July 30, 2026. The dealer diagnosed a fault in high-voltage battery cell module “B” and documented that the module requires replacement. Repair Order #522934 states that the replacement parts are on order with “NO ESTIMATED TIME OF ARRIVAL.” The dealer advised me that the vehicle was mechanically safe to drive as long as I did not charge it. Because the hybrid-system failure warning repeatedly appeared while driving and the diagnosed fault involves the high-voltage traction battery, I did not consider continued operation appropriate. The vehicle remains unrepaired at the Volvo dealer. I am reporting this because the failure involves the high-voltage propulsion battery and occurred while driving. I am not aware of any crash, fire, injury, or loss of propulsion associated with my incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754507August 3, 2026
UNKNOWN OR OTHER
While in service at Volvo Cars Clear Lake for Recall R103312/ Campaign 25V-179, three of four hybrid battery modules failed on installation, yet Volvo refuses to replace the entire battery. This is a covered warranty repair that has not been completed, and the car has been out of service for more than 100 days. During part of that time, it was being stored outdoors with the battery removed and the floor open to the ground.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745254June 19, 2026
ELECTRICAL SYSTEM
Recall identified over a year ago during Q1 2025. Manufacturer and dealer have failed to provide appropriate updates for the repair, and no ETA has been given for repair. The only direction received from manufacturer and dealer was to not plug in the vehicle until the recall is completed. So as it stands, I paid for a plug in hybrid vehicle I haven’t been able to plug it in for over a year as it has a flawed hybrid system that apparently can’t be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742884June 9, 2026
ELECTRICAL SYSTEM, STRUCTURE:BODY
The seal on my 2020 Volvo XC60 moonroof allowed water to leak under the floorboards. My car is only 6 years old. We had a lot of rain over a short period and I noticed the sound of water sloshing around under the floor. Nothing was wet inside the car. My Check Engine light came on as well. I took it to the Volvo service dept. They are now saying wires are corroded and that it will cost me over $11,000 to fix this problem. Again - my car is only 6 years old, and less than 70K miles. With my previous Volvo, that I had for 18 years, I never had this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735113May 1, 2026
ELECTRICAL SYSTEM
Volvo has failed to repair or compensate me for the NHTSA Recall 25V-179. I received a notification of te recall in a letter dated May 14, 2025. I have repeatedly visited the local dealership as well as called Volvo Customer Care. Today, in a conversation with a Volvo Customer Care representative, I was told there is no timeline for the batteries to be replaced. I would like Volvo to rectify the issue by replacing my battery or car in a timely matter. Thank you for your help, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633493January 1, 2025
SERVICE BRAKES
Vehicle with 34,000 miles has started to have surging of rotors when applying brakes at 33,000. Vehicle has had brake disc kit replaced due to warping at 13,058 miles. Vehicle had brake disc kits and front and rear brake rotors replaced due to high spots for pad engagement at 22,996 miles. The vehicle has a continuous problem with brake/rotor system!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624075November 7, 2024
UNKNOWN OR OTHER
The passenger side window spontaneously shattered while we were driving normal speed on the highway. It was not hit by anything, and thankfully no one was hurt, but this concerns us because it makes us worry there's a defect in all the windows and they should be replaced. We also want to make sure no one else has this issue on their volvo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620083October 16, 2024
WHEELS
Good Morning: I've attached a letter that I've written to Volvo USA regarding their security lug bolts on the wheels of their vehicles and the adapter that they provide to remove this. I found out after incurring a flat tire that these adapters are often non-functional and that the dealer is well aware of this. I think this is an issue that Volvo should address for all current and past owners. Also, during this incident I experienced what I think is a flaw in their tire pressure monitoring system - it illuminated a yellow caution which, I've seen happen when one tire was not at the same pressure as the others. In this instance the tire was flat. Shouldn't that warrant a different indication? Thank you for your attention to this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594356June 14, 2024
ENGINE
Severe oil leak coming from the engine. I had it in the Volvo Dealership, they claimed it was due to a loose oil filter. When I drove the vehicle home and parked in my driveway, It started to stain the driveway with a fresh oil leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567128January 22, 2024
ELECTRICAL SYSTEM
Vehicle completely shutdown when stopping. All lights in the car flash on and off. Unable to start the vehicle for 5mins.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551241October 22, 2023
UNKNOWN OR OTHER
I have had an issue several times with the hatch of my Volvo xc60. It has a feature where if you wave your foot under the rear door, the hatch will open or close automatically. This has been triggered inadvertantley several times, nearly injuring several people. This is especially dangerous for small children. You can be trapped by the closing door. In one incident, while parked in our garage, the hatch inadvertently opened and pinned me against the wall while holding a small child. The force could injure a child without question. I tried to disable this feature and couldn’t find a way to do it. If you google it, this is a common issue that others have had happen too.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11525617June 6, 2023
POWER TRAIN, WHEELS
- Back left axle went loose with the back left wheel while driving, causing the car to rotate 45 degrees, scratching the ground. Once the car drifted back horizontally, I used the brakes to stop the car. Multiple pictures show the defect. Back left lights where the axle went off and the wheel is not broken, showing no collision. Liquid escaped from the bottom. Available for inspection and photos as well. -Had I not been able to use the brakes after the car rotated sideways, we would have crashed. This could have caused major injuries to us and/or others. -The police inspected the car and didn't qualify it as an accident since they said no damages, other objects, or vehicles were involved. The manufacturer's local shop made a 4 lines and inaccurate report to qualify it as an accident falsely. If there were an accident, lights would brake before the axle and there was no pothole -There were no warnings. It happened suddenly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523444May 23, 2023
ENGINE
The contact owns a 2020 Volvo XC60. The contact stated that the service required warning light illuminated. The vehicle was taken to the dealer and the mechanic stated that the upper engine torque mount had separated from the motor mount bracket and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 52,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495787December 2, 2022
SERVICE BRAKES
We recently took our 2020 Volvo XC60 with approximately 20k miles into the dealership where it has received it's oil changes and had its service issues looked at since buying the vehicle new. During the inspection video, the technician indicated the rear brakes had approximately 10% life remaining while the front had approximately 90% life remaining in them. This seems extremely askew and is indicative of a problem. Under normal driving circumstances and 20k miles wear and tear, there is no reason other than a malfunctioning mechanical issue like the emergency brake not disengaging completely that this uneven wear should be occurring. This should not be the case in such a relatively new vehicle and could result in unknown excessive wear on the braking system causing premature brake failure. If we hadn't taken the vehicle in for it's routine oil change, we would not be aware of this safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495081November 28, 2022
AIR BAGS, AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
The contact owns a 2020 Volvo XC60. The contact stated that while driving approximately 35 MPH, an SRS service air bag message was displayed. The vehicle was not taken to an independent mechanic or dealer for diagnosis or repairs. The contact stated that the failure reoccurred and was awaiting an appointment with the dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492842November 9, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST
Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5x in the last two months and I don’t drive much. I have taken to the dealer and told Volvo by emails and chat features and no one seems concerned. They could not see it happen while they drove it so they are not worried. I don’t feel safe in this car. Safety was the only reason I chose Volvo. Also the radio makes weird sounds, repaired twice lane assist is not working properly and they are not fixing it, braking system wasn’t working but they thankfully did a recall and fixed that. This car does not hold steady while driving despite the lane assist and all the fancy features I expected was working when purchased.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476320July 28, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving on Rte 211 in Oak Island, NC, slowing to turn with no one in front or behind me, emergency breaking engaged, bring the car to a full stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443740December 14, 2021
TIRES:SIDEWALL
Without incident, the rear driver side tire on our 2020 Volvo XC60 blew out on the sidewall on December 1, 2021. The tire, original to our purchase of the new vehicle, had approximately 10,600 miles on it. There was no other damage to any other part of the tire or wheel. Unfortunately, even though we requested Discount Tire (who replaced the tire) to keep the tire for us, they did not so we don't have it for inspection. Regardless, I have several pictures and a couple of videos of the tire (while on the vehicle). No accident occurred and the other three tires on the vehicle are still undamaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438075October 25, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
1. One day after getting car the rear rotors were defective and had to be replaced. 2. Second problem affected stop/start mechanism. Brought car in four times for this repair. First 3 times service department had no idea what was causing problem. Last time brought in for this problem a stop/start battery was replaced. 3. New most dangerous problem is that while driving car the dashboard display turned into a bright barcode (I took a picture if needed). Stoped car at red light and upon restarting car same problem existed. Went to restaurant and upon leaving 90 minutes later same problem exhausted. This morning when dealer came to pick up car display was working. My wife drives car and this last problem scared her very much and she is frightened to drive car not knowing when and if this, or other problems will again occur. You could not see the speed you were driving at nor how much gas was left. Also, this occurred at night and the light from the barcode display was so bright that it interfered with driving. Have other Volvo owners experienced this problem ? This car is a lemon. And only 16 months old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385337December 28, 2020
VISIBILITY/WIPER
VEHICLE: 2020 VOLVO XC60 - DRIVER OUTSIDE REAR VIEW MIRROR FAILS TO AUTOMATICALLY EXTEND FROM A VEHICLE LOCKED ROTATED INWARD POSITION WHEN OUTSIDE IN FREEZING WEATHER. THE MIRROR REMAINS ROTATED INWARD FACING THE INTERIOR OF THE VEHICLE. A CALL TO VOLVO USA CUSTOMER SERVICE FOR ADVICE GAVE THE RESPONSE - "WAIT TILL IT UNFREEZES". THERE DOES NOT SEEM TO BE A METHOD TO ROTATE IT MANUALLY OTHER THAT FORCE WHICH APPEARS TO CAUSE BREAKAGE. IF YOU CAN'T WAIT, IT LEAVES THE DRIVER WITHOUT A MEANS OF EASILY SEEING APPROACHING TRAFFIC. FULLY ROTATING THE HEAD CREATES OTHER POTENTIAL FOR KEEPING AN EYE ON TRAFFIC AHEAD. VEHICLE WAS STATIONARY, AND OUTSIDE WITH TEMPERATURE IN ABOUT 31 F DEGREES IN A DRIVEWAY. PASSENGER MIRROR PERFORMED AS INTENDED. THIS HAS APPEND 2 TIMES. TODAY 12/28/2020 IN ZIP CODE 98077 & 12/26/2020 IN ZIP CODE 99338. BOTH IN THE SAME WEATHER CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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