Volvo XC40 Complaints

218 consumer complaints on file.

#11744615June 16, 2026
SERVICE BRAKES
NHTSA Vehicle Safety Complaint – 2023 Volvo XC40 Recharge Plus Vehicle: 2023 Volvo XC40 Recharge Plus BEV VIN: [[XXX]] Date of Incident: [XXX Approximate Mileage: [26,9333] Location: [[XXX]] – occurred while going downhill Component: Service Brakes, Electric; Parking Brake; Vehicle Speed Control Summary: I experienced complete loss of braking while driving my 2023 Volvo XC40 Recharge on a highway. One Pedal Drive was active. After coasting downhill for approximately 1.5-2 minutes with no accelerator or brake pedal input, I applied the brake pedal to slow for traffic and discovered the vehicle had no braking capability. The pedal was firm but the car did not decelerate. There were no warning lights, messages, or alerts before or during the failure. This resulted in a collision with other vehicle Damage to my vehicle to the front left etc.]. Police responded and generated report #[XXX]. Additional Details: 1. Drive mode: One Pedal Drive was ON at the time of incident. This matches the failure mode described in NHTSA Recall 25V-392 for 2020-2026 Volvo BEV/PHEV models, which warns of total brake loss after 1 minute 40 seconds of coasting in One Pedal Drive/B mode. 2. No warnings: No dashboard alerts, sounds, or messages occurred before brake failure, inconsistent with a safe design. 3. After incident: Braking function returned intermittently after the vehicle came to a complete stop, also consistent with 25V-392. 4. Recall status: My VIN currently shows no open recalls on NHTSA’s lookup tool. However, 2023 XC40 BEV is explicitly listed in NHTSA Recall 25V-392. I was never notified to disable One Pedal Drive or that my vehicle was unsafe to operate. Vehicle Status: I still have possession of the vehicle and it has not been repaired. It is available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11744378June 16, 2026
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
While I was driving, the infotainment system turned itself off twice during the same trip. First time was on a highway and was extremely scary. I wasn’t in a place I could easily pull over to assess. Both the main screen in the middle console and the screen behind the steering wheel went dark. Volvo NEEDS to figure it out re infotainment. It shouldn’t be turning itself off mid drive and then ultimately rebooting itself while the car is moving. I have already installed all the updates, but clearly it wasn’t enough/effective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743215June 10, 2026
UNKNOWN OR OTHER
I believe this is a major (and known) software issue, but the car has on several occasions, when stationary, entered a state where all of its controls are unresponsive and the engine cannot be turned off. *Nothing* related to the operation of the car works, including the electronic handbrake, gear selector OR the stop/start button. This is an exceptionally dangerous fault, as the car engine cannot be turned off, and the "handbrake" cannot be engaged. Getting out of the car and locking/unlocking it with the remote does not initally clear the problem. Sometimes it resolves by itself after several minutes. We think that maybe pushing and holding the stop/start button sometimes helps, but it is not clear that this is the case. Rebooting the software system onces the car has "woken up" again has not fixed the problem. Volvo dealers are apparently aware of the issue, but a massive software update by Volvo has not resolved it in any way -- if anything it is worse. Frankly, Volvo should not be permitted to sell cars to the public until this is completely resolved, and cars are recalled for a *real* (as opposed to supposed) fix. I thought you should know. (The date given below for "when this incident occurred" is simply the most recent occurrence.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742916June 9, 2026
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
The contact owns a 2021 Volvo XC40. The contact stated that the liftgate was consistently making loud sounds while opening or closing. There was no warning light illuminated. The local dealer was contacted. No further information was available. The manufacturer was not notified of the failure. The failure mileage was approximately 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741990June 4, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM
I pulled into a parking spot with a concrete barrier pole at a pharmacy to pick up my sister. I had my foot on the brake while she was getting into the vehicle when the vehicle suddenly accelerated forward crashing into the pole. I have also had an incident where I tried to start the vehicle and could not get the vehicle to go from park to reverse. This is concerning that there could be some faults in the electrical system, sensors or brakes.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11739661May 23, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The rear backup camera display system failed, resulting in a completely blank or black center infotainment screen when the vehicle is shifted into reverse. Yes, the vehicle and its Sensus infotainment system software logs are available for inspection upon request. My safety and the safety of pedestrians were put at immediate risk because the sudden failure of the rearview camera created a severe blind spot directly behind the vehicle. This loss of visibility prevents the driver from seeing small children, pedestrians, or obstacles while backing up. Furthermore, this software malfunction causes the vehicle to become non-compliant with Federal Motor Vehicle Safety Standard FMVSS 111, which legally requires operational rearview image displays to prevent backover accidents. I’m not even sure if the dealership could replicate the issue. All they could tell me is that reinstalling the software is the first step to figuring out the issue. So I paid the fee which ended up being around 230 something dollars. Mind you I stated that it was affecting my backup camera. Yes, it was inspected by the manufacturer's authorized dealership service department. It has not been inspected by police or insurance representatives as no crash has occurred yet. No, there were no warning lights, error messages, or symptoms prior to the failure. The backup camera screen simply went completely black without warning when the car was placed in reverse. The issue first appeared around this year of January
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738614May 18, 2026
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
The driver side liftgate strut broke; the liftgate raised normally and when reached the fully opened position it immediately started to close very rapidly, this could have easily hit someone quite hard in the head. The Liftgate was then stuck in a halfway opened position and was unable to close fully. I was able to manually raise the liftgate and when released again slammed down to a halfway open position, and sill could not close the liftgate. I raised it again and propped it open and removed the driver side lift strut and noticed that water had severely infiltrated the strut mechanism and corroded the springs to the point of failure; the spring were broken in many places. There were no warnings or symptoms prior to the failure. I have informed Volvo of the issue but have not yet taken to a dealer for service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736610May 8, 2026
STEERING
The car starts vibrations on at 70 mph through 80 mph. I have brought it to the dealer who stated they felt it and declared that it is normal for severe vibrations to occur at only these speeds. Volvo refused to acknowledge or treat the issue. This issue has been reported and Volvo issued a Technical Journal 36752.2.0 which directs the technicians to acknowledge the vibrations but will provide no solution. This is a safety issue if your car vibrates at highway speed. How has Volvo been allowed to sell these cars without warnings?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732814April 21, 2026
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Passenger side map light activates and locks on for no reason. This can be particularly disruptive at night. The only way to switch off the light is by cycling the dome lights disruptive and dangerous at night. Light may still activate and lock on for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732047April 18, 2026
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was pulling out of a parking space, and the car opposite me in the next row was pulling out at the same time. We backed into each other, damaging both cars. The ADAS failed to activate the rear camera, automatic emergency braking, parking collision warning, and rear cross traffic warning. There were no injuries, so we didn't call the police; we exchanged insurance info. The other driver was also driving a Volvo, and the ADAS also failed in his car. The first thing we said to each other was, "What happened to all the Volvo safety alerts!" I called Volvo to report the incident, and we set up an appointment for an inspection. A few days later, the ADAS failed again when I was backing out of a space. A car drove behind my car as I was backing out and my car banged into the side of the other car. I could not believe that every warning system failed again and I reported it to Volvo. They conducted the inspection and reported no issues with the car. I requested a copy of the inspection, and they said they can't send it since it's proprietary information. I disputed that argument since it is my car and my safety at risk. The same day, I was notified of the urgent 2026 Volvo recall due to a rear-view camera failure that could cause a collision. This is the second recall, a 2025 recall for the same issue.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11732029April 18, 2026
VISIBILITY/WIPER, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I am submitting this complaint to report a persistent safety-related defect in my 2023 Volvo XC40. Since the vehicle was purchased, the infotainment system has repeatedly crashed while the vehicle is in operation, at times as often as every 5 minutes. The condition has existed both before and after completion of the recall/software update, and it was not corrected after presentation to an authorized dealer for inspection and repair. These repeated system failures materially affect the safe operation of the vehicle. When the infotainment system crashes, the rearview camera becomes unavailable. In addition, the windows and windshield may fog up, and I may lose access to the controls needed to restore visibility. The loss of forward visibility, combined with the loss of rear camera functionality, creates a substantial and unreasonable risk to motor vehicle safety. Although I suspect the problem may involve inadequate hardware or processing capacity, I am not asserting a definitive technical diagnosis. The critical fact is that the vehicle repeatedly loses important operational and safety-related functions while being driven. Because the defect persists despite the recall update and dealer intervention, I request that NHTSA investigate this condition as a potential safety defect in the 2023 Volvo XC40.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727849March 29, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
Brake system failed. I was NOT in one pedal mode. I have up to date software. After break system failed I was unable to put vehicle in park. Parking break could not be applied. Could not turn car off or lock doors. I was driving on interstate when it occurred. I got multiple warnings on display. I was lucky to pull over and not crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724948March 17, 2026
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Despite multiple repair attempts by Volvo Cars Sugar Land — including software reloads, module reprogramming, and the completion of Recall R10333 — the vehicle continues to experience failures that directly compromise my safety and the safety of my wife. I no longer feel safe operating this vehicle. My XC40 has undergone five documented repair visits, including: • Electrical system failures • Infotainment instability • Parking sensor and camera malfunctions • Multiple software reloads and module reprogramming • Recall R10333 “Total Upgrade” On March 11th, while driving at approximately 60 mph on the highway, the IHU screen froze, went completely black, and all audible safety indicators inside the cabin were lost, including: • Turn signal click • Hazard flasher sound • Parking sensor tones • Multimedia audio This condition lasted for nearly 10 minutes, during which I had no ability to safely signal lane changes or rely on audible warnings. I was forced to continue driving until I could safely pull over. After parking, shutting the vehicle off, and waiting several minutes, the IHU restored itself. This incident occurred five days after the most recent repair attempt and represents a serious safety hazard and a complete loss of trust in the vehicle’s reliability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724037March 13, 2026
BACK OVER PREVENTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact leased a 2025 Volvo XC40. The contact stated that upon shifting to reverse(R), the rearview camera displayed a narrow view of the roadway, limiting peripheral visibility. The vehicle was taken to the dealer; however, the failure could not be corrected. The contact later received notification of NHTSA Campaign Number: 25V908000 (Back Over Prevention) and personally completed the software update, as per the manufacturer's instructions; however, the failure persisted. The dealer was notified of the failure, and a service appointment was scheduled. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was operating as designed. The failure mileage was approximately 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723648March 11, 2026
FORWARD COLLISION AVOIDANCE, SERVICE BRAKES, ENGINE
The contact owned a 2024 Volvo XC40. The contact stated that his wife was entering a parking lot at approximately 10 MPH when she heard the vehicle engine abnormally revving and the vehicle independently accelerated. The vehicle drove through the parking lot and crashed into a tree. The contact stated that the driver's and passenger front air bags deployed, and the front collision avoidance had not engaged. The contact stated that the vehicle crashed into the tree almost at the center of the front bumper and grill. The hood had been crushed, the grill cracked, and the bumper had been torn off. The contact stated that the police arrived on scene but did not write a report since no other vehicles were involved. The contact stated that his wife had scrapes and bruises on both arms and scrapes on her nose and forehead. The wife was not attended to by EMT, but later went to the ER for neck and back pain. The vehicle was towed to an impound lot and later declared a total loss by the contact's insurance provider. The contact had contacted the manufacturer, who sent a technician to download information from the vehicle computers. The contact stated that a summary was released by the manufacturer that indicated that the crash was a driver error. The failure mileage was approximately 8,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11722843March 8, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
back-up camera delays coming on when car put in reverse. Have had the car for over a year and taken to dealer for repair, with no result. Volvo model XC40 not listed on nhtsa site for recall #25V908 (Mfg R10333).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720661February 26, 2026
VEHICLE SPEED CONTROL, ENGINE
The contact owns a 2019 Volvo XC40. The contact stated while at a stop sign or a stop light, the engine revved loudly, and the vehicle suddenly lunged forward out of control. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 7,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718766February 18, 2026
LANE DEPARTURE: ASSIST, SERVICE BRAKES, STEERING
Driver assist failed and brakes failed when vehicle veered to left on its own..Brakes and steering failed when trying to correct failure.. Overcorrection caused vehicle to veer off road and over a sign and continue for approximately 50 feet. Vehicle is currently at State Farm towing lot. My safety and others were put at risk with "reckless" driving. The problem has not been reproduced. A State Farm claims adjuster will inspect the vehicle today 2/18/26 or tomorrow. No warning lamps or messages appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718226February 16, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On two separate occasions, brakes failed completely in snow. Vehicle did not appear to be hydroplaning, and anti-lock function did not kick-in despite the pedal being floored. Pumping had no effect either. Safety sensors around the car should have detected motion even if the wheels were locked-up and should initiate anti-lock procedures as well. Distance traveled (at low speed due to snow and heavy traffic) was well over 100 feet. Emergency stopping feature finally engaged anti-lock brakes about 1/2 second before impact. To avoid a second crash (someone two vehicles ahead caused a pileup) a year later, driver had the wherewithal (and space) to leave the roadway when brakes failed to even slow the vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11717691February 12, 2026
VEHICLE SPEED CONTROL
I was sitting in the car with my daughter with the car in park, but the engine was on. Suddenly the engine started revving, and I thought her foot hit the peddle but it wasn't the case, and she had to turn the car off. I then got into the driver's seat and started the car again, and it did the same thing. I turned the car off and had to Uber home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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