Volvo S60 Complaints

1,272 consumer complaints on file.

#10029436July 16, 2003
ENGINE AND ENGINE COOLING
VEHICLE STALLED WHILE DRIVING AT ANY SPEED, DEALER HAS INSPECTED 3 TIMES AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025888July 11, 2003
SEAT BELTS:FRONT:RETRACTOR
THE DRIVER'S SIDE SEAT BELT LOST TENSION WHILE DRIVING AND COMPLETELY UNROLLED AND WAS NO LONGER FUNCTIONAL. I CONTACTED MY NEAREST DEALER WHICH IS 30 MILES AWAY AND THEY ADVISED THAT THEY DID NOT FEEL THE VEHICLE WAS SAFE TO DRIVE AND TO CONTACT VOLVO ON CALL. I DID THIS AND WAS TOLD THAT BECAUSE THE VEHICLE WAS STILL DRIVEABLE IT WOULD NOT BE TOWED. VOLVO CUSTOMER SERVICE ADVISED THE SAME. I FOLLOWED UP WITH AN EMAIL TO VOLVO CUSTOMER SERVICE AND TO DATE I HAVE NOT RECEIVED ANY RESPONSE DESPITE RECEIPT OF CONFIRMATION OF MY E-MAILS. ON 7-10-03, I FINALLY DROVE THE VEHICLE TO THE DEALER WITH NO SEAT BELT. THE VEHICLE HAD BEEN PARKED SINCE 7-7-03. THE PART WAS ORDERED AND WILL BE AVAILABLE 7-14-03. IT SEEMS VOLVO HAD NO CONCERN FOR MY SAFETY OR THE FACT THAT I WAS DRIVING THE VEHICLE IN VIOLATION OF FL STATUTES - A COMPANY SUPPOSEDLY "COMMITTED TO SAFETY."*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023833June 26, 2003
TIRES:SIDEWALL
THE MILEAGE ON THE PERELLI P6 TIRES FOR VOLVO S60 T5 IS ONLY 11,000 MILES. DURING A CRUSING ON THE FREEWAY, THE DRIVER HEARD A LOUD "POP" NOISE INSIDE THE CAR. AFTER THE CAR WAS DRIVEN HOME (WITHIN 5 MILES), THE DRIVER NOTICE A FLAT TIRE SHORT TIME LATER. I WENT TO VOLVO'S DEALER SERVICE DEPARTMENT ON 6/25/03 TO SEE IF I CAN GET SOME ASSISTANCE OR EXPLAINATION ON THE CAUSES OF MY TIRE PROBLEMS. THE SAME THING HAPPENED 2 TIMES BEFORE ON THE OTHER TIRES. I WAS SURPRISED HOW LITTLE HELP I GOT FROM THE SERVICE CONSULTANT WORKING THERE. IT APPEARS THAT THEY DON'T EVEN CARE TO HEAR OR DISCUSS MY PROBLEMS. LATER ON, I FIND OUT INFORMATION FROM NHTSA THAT OTHER DRIVERS ALSO EXPERIENCED PROBLEMS WITH PIRELLI P6. SINCE I DON'T FEEL SAFE DRIVING ON THESE FACTORY INSTALLED TIRES, I DECIDE TO REPLACE THEM THE FOLLOWING DAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021898June 24, 2003
TIRES:SIDEWALL
THE SIDE WALLS WERE VERY WEAK, THE SLIGHTEST TOUCH/BRUSH CAUSED THEM TO GO FLAT. TIRES WERE REPLACED. THE REPLACEMENT TIRE HAD A BUBBLE. MODEL TYPE 4 SEASONS. *AK *TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023183June 16, 2003
VEHICLE SPEED CONTROL
THROTTLE MODULE FAILED, LEAVING ME PULLING ONTO INTERSTATE, BUT UNABLE TO GO MORE THAN 20 MPH BEFORE CAR DIED. DEALER SAID THAT THEY HAD SEEN 3 OF THESE FAILURES THIS WEEK AND WAS A COMMON OCCURRENCE ON THE S60. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018633May 13, 2003
TIRES:SIDEWALL
I RECENTLY BROUGHT MY VOLVO S60 FOR 15000 MILE SERVICE(MY CAR HAD 16200) AND WAS INFORMED THAT I NEEDED 4 NEW TIRES. HOW SHOCKED WE WERE. THE DEALER INFORMED US THAT THIS WAS PIRELLI AND WE MUST CONTACT THEM. I DID AND WAS TOLD TO SEE A AUTHORIZED PIRELLI DEALER. BROUGHT THE CAR IN WAITED AND THEN TOLD ME THEY WILL ONLY TAKE 20%OFF. WHILE I WAITED FOR TIRE DEALER TO RETURN MY CALL BUBBLES FORMED IN THE TIRES. THIS CAN'T BE SAFE . VOLVO PRIDES THEMSELVES ON SAFE CARS. HOW SAFE CAN THEY BE WITH BAD TIRES. PIRELLI AND VOLVO BETTER WATCH OUT. REMEMBER FORD AND FIRESTONE. THEY ARE ONLY A FEW MILES BEHIND. NO FATALITIES YET!!!*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016872May 1, 2003
ELECTRICAL SYSTEM
WHILE DRIVING, SUN ROOF FAILED TO OPEN AND INTERIOR LIGHTS WOULD NOT TURN ON. BROUGHT TO VOLVO DEALER AND SERVICE MANAGER CLAIMED THE EXXON/MOBIL SPEED PASS THAT WAS ATTACHED TO THE KEY CHAIN CAUSED THE ELECTRICAL INTERFERENCE SUCH THAT THESE ITEMS COULD NOT WORK. IF THIS IS THE CASE, ISN'T THIS A HAZARD FOR THOUSANDS OF OTHER VOLVO DRIVERS WITH SPEED PASS AND VOLVO CARS? WHAT OTHER ELECTRICAL EQUIPMENT COULD FAIL WHILE DRIVING? *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015800April 14, 2003
TIRES
THE LEFT FRONT TIRE BLEW OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014239April 10, 2003
TIRES
I RECENTLY LEASED A VOLVO S60 WITH PIRELLI P6 235/45R17 TIRES. THE VEHICLE HAS 2900 MILES ON IT AND I HAVE HAD TO REPLACE THREE (3) OF THE TIRES. I AM TOLD IT IS DUE TO ROAD CONDITIONS, SUCH AS POTHOLES, ETC. THERE IS NO DAMAGE TO ANY OF MY RIMS; THEREFORE, I OBVIOUSLY DID NOT HIT ANYTHING THAT HARD. I HAVE BEEN GETTING THE RUN AROUND FROM BOTH VOLVO AND PIRELLI WITH REGARD TO THIS ISSUE. VOLVO TELLS ME THAT IT IS PIRELLI'S RESPONSIBILITY AND THE CUSTOMER SERVICE REPRESENTATIVE I SPOKE TO AT PIRELLI TOLD ME THAT VOLVO IS TRYING TO AVOID THEIR RESPONSIBILITY. HE ALSO INFORMED ME THAT HE WAS PROCESSING FOUR (4) CLAIMS THAT DAY FROM VOLVO FOR TIRE DAMAGE. I FEEL THERE IS A PROBLEM WITH THESE TIRES AND I AM DRIVING AT RISK TO MY CHILDREN AND MYSELF. I HAVE PUT OUT OVER $500 FOR TIRES IN THE LAST MONTH AND I AM VERY NERVOUS ABOUT CONTINUING TO OPERATE MY VEHICLE ON THESE TIRES. I WOULD APPRECIATE ANYTHING YOU COULD DO TO ASSIST ME IN GETTING SOME SATISFACTION FROM EITHER VOLVO OR PIRELLI TIRES. I AM VERY NERVOUS ABOUT DRIVING THE CAR WITH THESE TIRES. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10012379April 3, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
FUMES ENTERED THE PASSENGER COMPARTMENT OF THE VEHICLE, THE CONSUMER WAS TOLD THE ODOR WAS THOUGHT TO BE A COSMOLENE LIKE SUBSTANCE, THAT WOULD EVENTUALLY SUBSIDE, HOWEVER THE PROBLEM WAS STILL THERE. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010421March 13, 2003
VISIBILITY:WINDSHIELD
THE WINDSHIELD CRACKED WHEN WATER WAS APPLIED TO IT WHILE WASHING THE CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009781March 4, 2003
ELECTRICAL SYSTEM
THE VEHICLE HEAD/TAIL LIGHTS CONTINUED TO FAIL DUE TO AN ELECTRICAL PROBLEM. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009782March 4, 2003
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
WHEN THE VEHICLE WAS AT IDLE IT SHOOK. THE DEALERSHIP CLEANED THE THROTTLE, BUT THE PROBLEM STILL EXISTED. *NLM AFTER MANY TIMES OF GOING TO THE DEALER FOR REPAIRS, THE TIMING VALVES WERE FOUND TO BE A PROBLEM IN WHICH THEY WERE FRACTURED. ALSO, THE ELECTRICAL BULBS IN THE FRONT AND TAIL HAD FAILED. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008038February 24, 2003
TIRES
VOLVO S60, 17 INCHE LOW PROFILE PIRELLI RADIAL TIRES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007856February 20, 2003
STRUCTURE:FRAME AND MEMBERS
I PURCHASED MY NEW 2002 S60 AWD VEHICLE ON NOVEMBER 17, 2002 WITH 76 MILES ON IT AT BOSTON VOLVO VILLAGE IN BOSTON MA. SOON AFTER, I STARTED TO NOTICE VIBRATIONS AND HEAR NOISES, WHICH APPEARED TO BE COMING FROM UNDERNEATH THE GAS PETAL. I SCHEDULED MY FIRST OIL CHANGE FOR WEDNESDAY JANUARY 29TH WITH 3178 MILES ON IT. WHILE MY OIL CHANGE WAS BEING DONE, I ALSO WANTED THESE PROBLEMS INVESTIGATED AND FIXED. ON WEDNESDAY AFTERNOON, I RECEIVED A MESSAGE THAT MY CAR WAS READY TO BE PICKED UP. WHEN MY HUSBAND AND I DROVE DOWN TO BOSTON TO PICK UP THE CAR, MY HUSBAND WAS INFORMED THAT NO PROBLEMS WERE DISCOVERED CONCERNING THE NOISE I WAS HEARING. HOWEVER, THERE IS STRUCTURAL DAMAGE TO THE SUB-FRAME OF THE VEHICLE AND THAT IT THE DAMAGE OCCURRED WHILE THE VEHICLE WAS IN MY POSSESSION. WE KNOW THIS NOT TO BE TRUE SINCE I AM SOLE DRIVER OF THE CAR. THE SERVICE DEPARTMENT PROCEEDED TO CHARGE A $90 PARTS AND LABOR FEE BEFORE WE COULD TAKE THE CAR OF THE LOT. WHAT IS THE WARRANTY FOR? THE FOLLOWING MORNING, WHEN I BEGAN TO PUT MY 7 MONTH OLD BABY''S STROLLER IN MY TRUNK, I WAS EVEN MORE FRUSTRATED TO SEE THAT A PIECE OF MY CAR WAS IN MY TRUNK. I LEFT 2 MESSAGES TO GARY IN THE SERVICE DEPARTMENT EXPLAINING THAT I WAS UPSET THAT THIS PIECE WAS IN MY TRUNK, AND CONCERNED OF THE SAFETY OF DRIVING THE CAR, ESPECIALLY WITH MY BABY. UNFORTUNATELY, MY CALL WAS NOT RETURNED. I THEN CALLED HANK, CUSTOMER SATISFACTION MANAGER ON SATURDAY MORNING. AGAIN, HE WAS UNABLE TO ASSIST ME AND OF COURSE, I DID NOT RECEIVE A PHONE CALL BACK. I PURCHASED MY VEHICLE BASED ON THE SAFETY OF THE VEHICLE HOWEVER; I DO NOT FEEL SAFE. I BELIEVE THAT THIS DAMAGE WAS CAUSED PREVIOUS TO MY PURCHASE DUE TO THE CAR BEING USED AS A TEST DRIVE VEHICLE, OR POSSIBLY DONE BY A MECHANIC AT THE DEALERSHIP. WE ARE LOOKING FOR THE DEALERSHIP TO REPLACE THE CAR BUT THEY WILL NOT TALK TO US OR RETURN CALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005726February 12, 2003
ELECTRICAL SYSTEM
2002 VOLVO S60 SUDDENLY STOPPED ON A BUSY TWO-LANE HIGHWAY/COMPLETE ELECTRICAL POWER SYSTEM FAILURE/UNABLE TO RE-START CAR/CAR TOWED TO DEALER/DEALER ABLE TO RESTART CAR AFTER CAR SAT UNTOUCHED ON LOT FOR SEVERAL DAYS/TWO DIFFERENT VOLVO DEALERSHIPS LOOKED AT CAR AND WERE UNABLE TO EXPLAIN WHY FAILURE OCCURRED/(CAR ALSO HAD TO HAVE BRAKE SENSOR PAD REPLACED BECAUSE OF INTERMITANT CRUISE CONTROL FAILURE AND SHIFTING COLUMN LOCK UP; STILL EXPERIENCE POOR AM RADIO RECEPTION WHILE RECHARGING CELL PHONE)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005730February 12, 2003
ELECTRICAL SYSTEM:WIRING
BULB POSITION FAILURE ERROR MESSAGE. I HAVE BROUGHT IN THE VEHICLE FOR SERVICE OF THIS PROBLEM AND WAS TOLD THAT NO BULBS WERE OUT AND THAT THEY CHECKED ALL OF THE CONNECTIONS AND EVERYTHING SEEMED FINE. TWO WEEKS LATER THE SAME ERROR MESSAGE IS DISPLAYING AGAIN. SEEMS MANY OTHER PEOPLE ARE HAVING THE SAME PROBLEM AND VOLVO SEEMS TO BE JUST BRUSHING OFF THE ISSUE INSTEAD OF TRYING TO CORREC IT. EITHER THERE IS AN ELECRICAL PROBLEM OR A WIRING HARNESS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566035February 5, 2003
STRUCTURE
THE CONSUMER BELIEVES THAT THE VEHICLE EXHIBITS EXCESSIVE LEVELS OF ELECTROMAGNETISM. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005077February 1, 2003
ELECTRICAL SYSTEM:WIRING
ELECTRICAL PROBLEM IN VOLVO S60 2001. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004790January 28, 2003
AIR BAGS:FRONTAL
CONSUMER STATES WHILE DRIVING THE VEHICLE AT 25MPH, THE VEHICLE WAS IN A FRONTAL ACCIDENT WITH ANOTHER VEHICLE. CONSUMER STATES THAT BOTH OF THE FRONT AIR BAGS DID NOT DEPLOY. DEALER NOTIFIED. TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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