Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11418477May 25, 2021
POWER TRAIN
On 05/21/2021 while merging onto the I-5 freeway in Olympia at high speed the EPC dash light came on and the car lost all acceleration and had to swerve off onto the shoulder to avoid any collision (felt like car had stalled). Luckily it was in early AM so traffic was not as bad as normal. Once on the shoulder the car would not move. Contacted Geico and had car towed into the closest Volkswagon service center once they opened. After the inspection (05/24/2021) was told that the mechatronic unit had failed and there were metal shards throughout the transmission that couldn't be removed, so the entire transmission would need to be replaced. There was no warning of the failure; there was a check engine light on previously for a different mechanical issue (vacuum pump) that began 03/10/2021. At that time the car was closely inspected at a VW dealership and I was told safe to drive until I could get it repaired (just hybrid system would no longer function). At that time they updated some software on the car for a separate recall (38C4). The car has been inspected by two separate Volkswagon service centers, Volkswagon of Olympia (where the car is currently for the transmission failure), and back on 03/10/2021 at the Burlington WA Volkswagon dealership. Researched the issue and this particular model and production year had been recalled under #34F6, however for whatever reason my VIN number was not included in the recall. I believe this car should have been included in that recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418503May 25, 2021
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
This Jetta Sportwagen TDI is one of the "diesel gate" vehicles that was supposedly fixed. However, post fix, the vehicle has been at the dealership for repairs more than it has been on the road for various emissions related issues revolving around the exhaust gas recirculation system and diesel particulate filter. Vehicle is washed regularly, including scrubbing of the chaise pipe ends with heavy duty soot cleaning solution. vehicle takes less than a week to collect enough soot on the tailpipe to cause transference to finger when whipped. This is an indication that an excessive amount of soot is not being properly recirculated by the exhaust gas recirculating system to be rebut in the diesel particulate filter. This also indicates that the "fix" for the cheating emissions system is not doing its job and vehicle is likely emitting particulate and NOX at levels far above legal limits.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418504May 25, 2021
ELECTRICAL SYSTEM:HORN, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owns a 2017 Volkswagen Jetta. The contact stated while operating the vehicle, it was discovered that the horn was inoperable and there was no longer an audible sound while activated. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was not repaired. After retrieving the vehicle, the failure continued intermittently. The manufacturer was not notified of the failure. Additionally, the TPMS warning light would remain illuminated even though the tire air pressure levels were at the correct air pressure. The cause of the failure was not yet determined. The approximate failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418282May 24, 2021
UNKNOWN OR OTHER
KEY DOES NOT TURN TO THE OFF POSITION ONCE THE CAR IS STARTED. CANNOT STOP THE CAR CAR ONCE STARTED. FROM ALL THE READING I AM DOING IT SEEMS THIS HAS HAPPENED NUMEROUS TIMES WITH OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418208May 23, 2021
TIRES:TREAD/BELT, TIRES:SIDEWALL
After owning the tires for 35000 miles the tires started to split on all four. Shaking was notice about a week before 5/22/21 when i got up to 65 miles an hour on the interstate. Tread life was good on the tires and the tire shop helped me get new ones. I had no warning and I rotated my tires every 4000 miles or so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418227May 23, 2021
FUEL/PROPULSION SYSTEM
Dealer does not have parts to fix recall. Received fuel rail recall notice in March. It is late May and have called dealer multiple times with same response. Recall is for fuel rail that may leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418015May 21, 2021
ELECTRICAL SYSTEM
The contact owns a 2016 Volkswagen Jetta. The contact stated while starting the vehicle, there was an abnormal chemical odor entering the cabin of the vehicle. There was no warning light illuminated. The contact took the vehicle to the local dealer however, failure was undetermined. The contact was informed that the air conditioning assembly needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416484May 13, 2021
UNKNOWN OR OTHER
WAS TRYING TO GET THE ABS RECALL FIXED TOOK MY VEHICLE INTO THE VW FOR THE RECALL THEY GAVE ME A QUOTE OF 1543.37 TO REPLACE THE ABS MODULE AND SAID IT WASN'T COVERED. SO I CALLED THEIR 1 800 NUMBER AND THEY BASICALLY SAID THE SAME THING. BUT WHEN I READ YOUR REMEDY IT SAYS TO HELP CORRECT THIS DEFECT, YOUR AUTHORIZED VOLKSWAGEN DEALER WILL UPDATE THE ABS CONTROL MODULE SOFTWARE WITH IMPROVED DIAGNOSTIC CAPABILITY TO DETECT INSUFFICIENT PCU GROUND CONNECTION. ABS MODULES WITH INSUFFICIENT GROUND CONNECTIONS WILL BE REPLACED. THE SOFTWARE UPDATE WILL TAKE LESS THAN AN HOUR TO COMPLETE; IF THE ABS MODULE REQUIRES REPLACEMENT, THIS WORK CAN TAKE UP TO A FULL DAY TO COMPLETE. THE RECALL REPAIR WILL BE PERFORMED FOR YOU FREE OF CHARGE. AM I RESPONSIBLE FOR THIS PART SO THAT THEY CAN UPDATE IT PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416329May 12, 2021
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE IGNITION KEY CEASED IN THE IGNITION SWITCH AND THE VEHICLE FAILED TO START IMMEDIATELY. ALSO, WHILE DRIVING THE STEERING WHEEL LOCKED AND FAILED TO TURN. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT YET NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416352May 12, 2021
LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD UNLOCK AND LOCK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AUBURN VW (3109 AUBURN WAY NORTH, AUBURN, WA 9800,2 253-499-4121) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE LOCK ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND SUGGESTED THAT THE VEHICLE BE TAKEN TO AN AUTHORIZED DEALER TO BE REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415788May 10, 2021
FUEL/PROPULSION SYSTEM
VEHICLE WILL CUT OUT WHILE DRIVING AT HIGHWAY SPEEDS. THIS HAS BEEN HAPPENING FOR OVER A YEAR. MULTIPLE PARTS HAVE BEEN REPLACED OVER THIS TIME. THE INTERNET HAS MANY CASES OF THIS SAME PROBLEM HAPPENING TO OTHER PEOPLE. VW MUST KNOW ABOUT THIS PROBLEM. THIS IS A VERY DANGEROUS PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415957May 10, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING DOWN A BUSY ROAD WHEN I SAW SMOKE COMING OUT FROM UNDER MY HOOD OF THE CAR. I IMMEDIATELY PULLED OVER ONTO A SIDE STREET AND POPPED THE HOOD. THE ENGINE WAS ENGULFED IN FLAMES. I THEN PULLED MY PANICKED 4 YEAR OLD DAUGHTER OUT OF HER CAR SEAT AND TOOK HER ACROSS THE STREET. WE THEN CALLED 9-11 AND THE SHERIFF'S DEPARTMENT AND FIRE DEPARTMENT SHOWED UP TO PUT OUT THE FIRE. I HAD MY CAR TOWED TO A MECHANIC WHERE HE SAYS THE FIRE WAS CAUSED BY A FUEL LINE. THERE IS A RECALL FOR THE SAME YEAR AND MODEL FOR MY CAR BUT IT IS NOT FOR MY VIN# EVEN THOUGH IT'S THE SAME CAUSE AS MY CAR'S FIRE!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11415215May 5, 2021
VEHICLE SPEED CONTROL
THE TRANSMISSION GAVE OUT ONLY WITH 10,000 MILES ON IT. VEHICLE WAS IN MOTION AND DID NOT WANT TO MAKE THE NECESSARY SHIFT CHANGES. GOT STUCK ON 3RD GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415181May 4, 2021
UNKNOWN OR OTHER
CONFLICTING TORQUE SPEC IS LISTED FOR THE WHEEL BOLTS. THE OWNER'S MANUAL (17A012723SF) SPECIFIES 120 NM, BUT I SEE A ODI TSBS (HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2020/MC-10183302-0001.PDF) THAT INDICATES THE TORQUE SPEC IS 140 NM. THAT IS A LARGE DISCREPANCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414739May 1, 2021
AIR BAGS
MY DAUGHTER WAS IN A SERIOUS ACCIDENT, SHE HIT A GUARD RAIL AND LOST CONTROL AFTER SPINNING AND HITTING TWO MORE GUARD RAILS THE NEVER DEPLOYED. MY DAUGHTER SUFFERED A CLOSE HEAD INJURY AND FACIAL LACERATIONS. THE CAR IS A TOTAL LOSE, WHY DIDNT HER AIR BAGS GO OFF ? IS SO SHE MAY HAVE NOT SUSTAINED SUCH INJURIES.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11414491April 29, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE FAILED TO ACCELERATE AND WAS JERKING. THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE CONTACT COASTED TO THE SIDE OF THE ROADWAY AND HAD THE VEHICLE TOWED TO JIM ELLIS VOLKSWAGEN KENNESAW (950 ERNEST W BARRETT PKWY NW, KENNESAW, GA 30144, 678-616-9946) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414222April 28, 2021
POWER TRAIN
CAR WILL NOT SHIFT INTO GEAR TRANSMISSION IS CRACKED AND VW WILL NOT DO ANYTHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414148April 27, 2021
POWER TRAIN
IN EARLY APRIL, MY 2014 JETTA STARTED EXPERIENCING JERKING INTO GEAR WHILE DRIVING OCCASIONALLY. IT APPEARED THAT INCLINES OR ACCELERATION (EVEN THOUGH BOTH WERE GENTLE) WERE THE CULPRIT. SO I TRIED TO DRIVE THE CAR EVEN GENTLER THAN I ALREADY AM. ON APRIL 16, HOWEVER, THE CAR ALMOST COMPLETELY STALLED ON A BUSY 75 MPH HIGHWAY MULTIPLE TIMES. AS SUCH, I WAS DRIVING AT 20MPH IN CASE IT WAS SUDDEN ACCELERATION AND SPEED THAT WAS THE CULPRIT. I COULDN'T DRIVE ANY FASTER. AS YOU CAN IMAGINE, THIS MAKES FOR AN EXTREMELY DANGEROUS SITUATION. SO THIS IS HAPPENING EVERY TIME I ACCELERATE FOR THE NEXT FEW WEEKS. I BITE THE BULLET AND DRIVE ON THE RIGHT LANE AT VERY SLOW SPEEDS ON THE FREEWAY, BECAUSE I DON'T HAVE ANY OTHER FORM OF TRANSPORTATION. I TAKE IT TO AAMCO ON APRIL 20TH, AND THE MECHANICS THERE ARE ALL TERRIBLY SLICK AND SLEAZY. THEY [XXX] ME AND ESSENTIALLY WANT TO CHARGE ME $4000 TO FIX THE TORQUE CONVERTER/TRANSMISSION. WHICH IS COMPLETELY RIDICULOUS, BECAUSE ACCORDING TO KBB MY CAR COULDN'T BE WORTH MORE THAN $2K. NOW, I'VE TAKEN MY JETTA TO BE RECALLED FOR TWO SEPARATE ISSUES (THE SPECIFICS I FORGET) OVER THE PAST TWO YEARS. NEVER HAS VW EVER MENTIONED THERE WAS A PROBLEM WITH 2014 TRANSMISSION/POWER TRAINS. UPON DOING RESEARCH, THERE ARE HEAPS OF FOLKS EXPERIENCING THE SAME ISSUE AS ME. SOME ARE ELIGIBLE FOR RECALL, SOME ARE NOT. THIS IS ALL DEPENDENT ON VIN. NOW, I CALL MY LOCAL DEALERSHIP AND THEY SAY MY VIN ISN'T ELIGIBLE FOR RECALL. HOWEVER, I DISAGREE. THE PROBLEMS THAT ARE PLAGUING MY JETTA ARE THE EXACT SAME SYMPTOMS LISTED ON THEIR WEBSITE - BASICALLY THAT THE TRANSMISSION IS FAULTY. THE O-RING SEALS ARE CLEARLY LEAKING FLUID, WHICH IS IN TURN COMING IN CONTACT WITH MY HOT ENGINE. MY CAR OVERHEATS AND SMOKES, AND TOTALLY STALLS. I THINK THAT DESPITE WHAT THE DEALERSHIP SAYS, MY JETTA IS ELIGIBLE FOR THIS RECALL. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414166April 27, 2021
ELECTRICAL SYSTEM
ONGOING OCCURRENCE: WHEN I START MY CAR THE SUNROOF TILTS OPEN. I START TO DRIVE AND THE SUNROOF WOULD START RANDOMLY OPEN AND CLOSE WITHOUT ME TOUCHING KNOB TO OPEN SUNROOF. I COULD PUSH ON KNOB AND SUNROOF CLOSES FROM TILT POSITION AND AT TIMES IT WOULD JUST OPEN RIGHT BACK UP. THIS OCCURS DURING DRIVING AND WITHOUT DRIVING WITH CAR IGNITION ON. SEEMS LIKE ELECTRICAL ISSUE WITHIN THE SUNROOF CONTROLLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413338April 22, 2021
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 25 MPH, SHE STARTED TO SMELL A FUEL ODOR INSIDE THE CABIN OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. SHORTLY AFTER, SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V648000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BROOKLYN VOLKSWAGEN SERVICE CENTER (599 E 56TH ST, BROOKLYN, NY 11203, (718) 484-7788) AND WAS INFORMED THAT THE RECALL REPAIR WAS PREVIOUSLY COMPLETED. THE VIN STILL SHOWED THE VEHICLE AS UNREPAIRED. THE CONTACT STATED THAT THE FAILURE PERSISTED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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