Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11737662May 13, 2026
UNKNOWN OR OTHER
While driving on the highway, the sunroof suddenly shattered outward. There were no other vehicles around us at the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737385May 12, 2026
SUSPENSION
I've had a creaking noise in my back suspension since I bought the vehicle. Took it back to the dealership for inspection year after year and they said that my Springs were fine and they were not included in the recall. I come to find out that back coil springs or fractured and I've been driving on them for a while now because I guess everyone that has inspected my car has missed it at the dealership? My VIN number was not included in the recall for these coil springs but I have fractured Springs at 50,000 miles? Something doesn't seem right. Somebody missed something on the assembly line or with my VIN number according to this recall. This is a safety issue. And I've been driving down the highway with this crack fractured coil springs without even knowing. And the dealership keeps saying it's fine. VW just completely dismisses me because I wasn't included in a recall. I don't think this is right and it's a safety issue and they need to extend a recall to other VIN numbers for 2019 Volkswagen Jetta. I was always told everything is fine. But it's not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737393May 12, 2026
POWER TRAIN
When I push the gas pedal the car does nothing for seconds. I was trying to do a u turn and pushed the gas to go and nothing for to long and almost got hit. It also did it trying to pull out into busy traffic that would have been no problem if the car would move when you push the gas. The car does not respond forever when pushing gas. I took to dealer to today and of course, they found nothing and said that's how those cars are. It has 20,000 miles. There is no way this is how they are. I'm going to end up getting hit at some point over it. No lights come on in the dashboard when it happens. It is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736731May 9, 2026
ELECTRICAL SYSTEM
While driving in hot environments the entire electrical interface would turn off. Some times the engine would stall as well. Nothing electrical works in the car and the motor would cut off while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736753May 9, 2026
SERVICE BRAKES
Vehicle Information: Year: 2021 Make: Volkswagen Model: Jetta Date of Purchase: March 2022 Approximate Mileage at Time of Incident: 25,000 miles --- NATURE OF COMPLAINT: I am filing this complaint regarding premature and dangerous rear brake pad and rotor wear on my 2021 Volkswagen Jetta, purchased new in March 2022. At approximately 25,000 miles — well below any reasonable expectation of normal brake wear — I was informed by a service technician that my rear brake pads required immediate replacement due to excessive wear. The front brakes showed no comparable wear, which is inconsistent with normal braking patterns and strongly suggests a manufacturing or design defect. SAFETY CONCERN: Premature rear brake failure at such low mileage presents a serious safety hazard. Degraded braking performance increases stopping distances and reduces driver control, particularly in emergency situations. I was given no prior warning indicators or alerts from the vehicle's onboard systems before being advised the brakes were critically worn. This lack of advance warning compounds the safety risk. SUPPORTING EVIDENCE OF A KNOWN DEFECT: This is not an isolated incident. Volkswagen has already acknowledged premature rear brake pad wear as a systemic issue in 2020–2023 Jetta vehicles by issuing a Rear Brake Pad Limited Warranty Extension, extending coverage from the standard 1 year/12,000 miles to 2 years/24,000 miles. Despite this acknowledgment, Volkswagen has refused to provide adequate and lasting remedy to affected owners, and many consumers — including myself — have been denied reimbursement or further assistance after the extended warranty window expired. Notably, my vehicle reached 25,000 miles just outside the extended warranty coverage limit, yet exhibits the exact defect the warranty extension was designed to address. Multiple complaints filed with NHTSA and reported on consumer safety platforms describe the identical pattern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736502May 8, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The SOS Module failed three times and was replaced three times under warranty. The failure mode is a battery that cannot be ordered due to manufacturer issues. The failed module limits crash reporting. I have attached the three work orders for this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736290May 7, 2026
ELECTRICAL SYSTEM
The contact owns a 2025 Volkswagen Jetta. The contact stated while the vehicle was parked, the infotainment screen was darkened and inoperative. There were several different unknown warning lights were illuminated. The contact received notification of NHTSA Campaign Number: (example: 26V185000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted however, the dealer confirmed the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736224May 7, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Zero warning lights, dash clusters only allowing two options to show, oil temperature reading 200degrees Fahrenheit or higher, floor board feels like the firewall is almost in the interior of the vehicle and not engine port. Upon performing a thorough investigation of my own, the manifold, intake valve and wires are visibly damaged and BURNT, coil two is visibly damaged and was smoking. The battery generating system is also malfunctioning, with visibly burnt ground wires. Additionally the thermostat and temperature gauges both are not giving out any signal or alert for faulty electrical activity. However the vehicle was so hot from only driving 6 miles from my house that the arm to hold the hood up was legit bending and folding as it become unusually soft from the hot intake. Transfer case has been clicking, as well as the intake sizzling like making repeated sounds of sparking. All of which began in a matter of four days. Something is dangerously wrong with my car please help
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11735957May 6, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Adaptive Cruise control stops working suddenly with message "Travel Assist currently not available". Warning goes after restart or have to go and cancel assist completely and start again and then it works for few minutes and appears again. The problem sometimes doesn’t show up for days but sometimes shows many times within hours. Happens usually on long drives. Once it occurs, it happens multiple times if I try to reset within the drive.  It gets disabled sometimes on high-speed free ways and adaptive braking suddenly goes away in middle of on ongoing braking or sometimes car suddenly starts slowing down on high speed. Happening for 18 months now. Previous dealership said we could not replicate the issue and did not provide any fix. Same goes for Front Collision Avoidance Warning, it beeps loudly up randomly with no obstacles in sight . When complained this to dealership during first service, they said it could be dust but i still have this issue ongoing intermittently showing up with no fix from dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735489May 4, 2026
AIR BAGS
When driving to work, two deer ran out infant of my car. I had seen the first one and missed it but by time I had seen the first one I already hit the second one. The impact occurred while driving 73 mph. The impact alone slowed my car down by approximately 20 mph. My whole front end was crushed in causing it to be a total loss according to the insurance assessor. the front emblem with a sensor behind it was broken and the sensor was detached from its original location, being held onto the car only by its wiring.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11735317May 2, 2026
FUEL/PROPULSION SYSTEM
Driving vehicle on highway, vehicle lost engine power, no acceleration possible. Attempt to restart vehicle resulted in no start. Subsequent evaluation of fault revealed high pressure fuel pump failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735241May 2, 2026
ELECTRICAL SYSTEM, STEERING
Steering column lock went out while driving causing the steering to be lose and as soon as vehicle stopped it shut off and wouldn’t restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734842April 30, 2026
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2019 Volkswagen Jetta. The contact stated that after driving and shifting into reverse(R), the vehicle failed to reverse as intended. The vehicle was towed to a dealer, where it was diagnosed and determined that the valve body, the wiring harness, and all fluids needed to be replaced. The vehicle was repaired; however, after driving 5 miles, the vehicle started jerking and the message "Transmission Error - Please Pull Over Safely" was displayed. The vehicle was towed back to the same dealer, where the contact was informed that the seal was installed incorrectly, and the seal and the valve needed to be repaired. The vehicle was repaired, but the failure reoccurred the same day. The vehicle was towed back to the dealer, where it was determined that the ignition switch needed to be replaced. The vehicle was repaired, but the failure persisted. The contact stated that while driving 30 MPH, the engine revved, but the vehicle failed to accelerate. There was an abnormal clunking sound coming from the engine compartment, and the vehicle lost motive power. The message "Error Start/Stop" was displayed. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734914April 30, 2026
ELECTRICAL SYSTEM
The contact owns a 2019 Volkswagen Jetta. The contact stated that whenever the vehicle was exposed to high-temperatures, the instrument panel failed to function properly, rendering the speedometer and turn signals inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 23V604000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734976April 30, 2026
ENGINE
About 6 months after I bought my car the check engine light came on, took to vw still under Warranty. And they said it was just a harness on sale about 4 months later, it came back on and they kept my car for a week. And when I got my car back about 2 to 3 weeks later, it came back on again, and they cound't figure it out and said its something wrong with the emmission and now it's back on so I don't know what's wrong with it, I took it to a different shop and they said they couldn't read the codes and I have to take it to Volkswagen dealership. Car is new and fail emmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734462April 29, 2026
POWER TRAIN
I was going down the highway and enable cruise control, the car fell like RPM dropped then suddenly jolted back. Also when driving it feels like the transmission isnt proper and yoy can feel it be shotty. I've asked the dealer and they said "this is normal the camera may see a bump and cause it to slow down" but this has happened without the ACC and on normal cruise control mode. I think this can pose a saftey risk as this could cause further transmission and or engine damage and cause a failure in highways leading to a risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733888April 26, 2026
SUSPENSION
Rear left coil spring snapped mid driving, breaking off a 3 inch piece. Car now rattles when it goes over bumps. Upon looking under the car, the right rear coil spring is corroded and snapped as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732758April 21, 2026
SEAT BELTS
Car was in an accident on 12/5/25 and has been in the body shop for over 5 months because Volkswagen cannot or will not provide the required rear seat belts. I have reached out to VW and they have not been cooperative and don’t seem to care about me or that these are required safety parts. VW has no ETA on when parts will be available.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11732350April 20, 2026
ELECTRICAL SYSTEM
During high temperatures, the electronics in my car will shut off after a few minutes of driving. I will receive 2 possible messages on the display. Sometimes it says, “Ignition switch off, safely stop the vehicle,” or “Starter system faulty, please service vehicle.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732453April 20, 2026
UNKNOWN OR OTHER
I was leaving my house to head to work. When I turned on the highway. The car randomly stopped accelerating. No warning or anything just stopped going. Pulled over to the side and shut it off for five mins. Turned it back on by the car won’t move at all. Not forward not back. Call a tow truck and took it to a shop. There I was told there was a recall on the mechatronic system of these cars and someone didn’t take this one into be fixed. Call VW to inquire about the recall. They said they can’t help! What. That’s crazy! I didn’t even put 50miles on this car. Spent my whole savings to finally have a car! Instead of riding my bike to work and have a good car. For me to be out almost $7000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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