Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11479282August 15, 2022
ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER
Last year 2021 I replaced the DPF and the is the Turbo charger. One year later 32k miles the turbo blows again just shy of the 25k mile warranty. This is the 3rd time on this vehicle replacing all components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478684August 10, 2022
ELECTRICAL SYSTEM
The contact owned a 2007 Volkswagen Jetta. The contact stated that the vehicle was experiencing electrical problems. The contact stated while driving at 45 MPH, another driver persistently blew the horn at her to inform her that the vehicle had caught fire. There was no warning light illuminated. The contact veered to the side of the road and immediately exited the vehicle. The contact noticed that there was a fire underneath the passenger side of the vehicle. The contact stated that the vehicle burned to the ground and there was a big hole in the pavement. There was no further information provided. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The contact sustained post-traumatic stress disorder as she had lost her only daughter in a vehicle fire in the past. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 141,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11478340August 9, 2022
SUSPENSION
Left front coil spring broke. Made popping sound while turning. Coil spring has two pink and two white dots.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478160August 8, 2022
AIR BAGS
Hit head on by train and air bags did not deploy.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11478152August 8, 2022
UNKNOWN OR OTHER
This model Jetta seems to have an issue with the rear license plate mount. The rear license plate mount sandwiches the license plate between a plastic piece attached to the vehicle body and a plastic piece with branding specific to the dealership. The issue I have is when I unscrewed them to remove the top, plastic piece. After I tried to rescrew it without the top piece, it seemed like the screw holes were already stripped. Many people don't want to provide free advertising for the dealership and may attempt to remove the top, plastic piece this way. For safety purposes, you should be able to unscrew and re-screw them without stripping the screw holes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478048August 7, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Horn occasionally stops working. Buttons on steering wheel won't work not allowing access to computer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477549August 4, 2022
POWER TRAIN
The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving 50 MPH, the transmission inadvertently shifted to neutral(N). The contact pulled over, turned off and restarted the vehicle several times before the vehicle operated normally. The contact was able to drive home safely. The contact stated that the failure recurred while driving 20 MPH. The vehicle was towed to the dealer to be diagnosed. The mechanic stated that the electronic gearbox mechatronic unit failed causing fuel to leak into the transmission. The electronic gearbox mechatronic unit and the transmission was replaced. The manufacturer was contacted and informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 19V866000 (Power Train); however, the manufacturer stated that the VIN was not included in the recall. The failure mileage was 99,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477564August 4, 2022
FUEL/PROPULSION SYSTEM
I brought my car in for the 60k service and the check engine light had just turned on. After being told they had to run a diagnostic and keep my car for several days, the dealership came back with "it had a fault for a purge valve. Tested the purge valve with a vacuum tester and found it would not hold a vacuum." I was asked if my emissions was due soon, but I had emissions completed two months ago with no problems. This issue is a big deal and I know VW has had many public issues with their emissions. I barely drive this car and to have such a major issue occur is mind blowing. The dealership quoted me $890. for this repair when I see the average cost of this repair is about $300-400 with parts. I had it completed, but no one wants to talk to me about why I was charged so much when this technically should be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477602August 4, 2022
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS:COIL SPRINGS
The contact owns a 2015 Volkswagen Jetta. The contact took the vehicle to the local dealer for maintenance service and was informed that three of the coil springs needed to be replaced. The vehicle was repaired. The contact stated that 8 months later, the vehicle was taken back to dealer to be serviced for the tires and he was notified that the 4th coil spring was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477346August 3, 2022
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
2015 Volkswagen Jetta active grille shutter. A shutter system on the front end of the vehicle on the lower half of the radiator that allows air flow during different temperatures. The shutter assembly along with the electrical motor seems to go bad after a set amount of time. Giving off a Check Engine Code P05A0 as the shutters freeze open. Volkswagen dealerships have quoted $700-900 to replace the assembly as the only fix with vehicles being out of warranty. A quick search online has determined that this is a known problem for all these vehicles, Volkswagen are aware as they released a newer engine for the assembly. Also the check engine code can not be cleared until the assembly is fixed or replaced, thus not allowing vehicles to pass annual registration or smog check here in California.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477372August 3, 2022
SERVICE BRAKES
The contact owns a 2022 Volkswagen Jetta. The contact stated when he released the hill start assist the brakes seized, causing the vehicle to not move. The contact stated that after several minutes the brakes released. The dealer was contacted and stated that the feature operated as designed. The vehicle was not repaired. The manufacturer was contacted and confirmed that the feature operated as designed. The failure was 75. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476831August 1, 2022
ELECTRICAL SYSTEM, AIR BAGS, VEHICLE SPEED CONTROL
While driving yesterday afternoon, the electrical system shut down thrice. Everytime i had to restart the car. When it shuts off it pops up a notification that says “Please check the starter system”. Reddit has many complaints regarding the 2019 Jetta Shutoff problem while driving. https://www.reddit.com/r/jetta/comments/p5pmti/2019_jetta_shut_off_while_driving/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476662July 30, 2022
ENGINE
When driving the vehicles power dropped suddenly, especially above 3000 RPM. The actuator arm on the waste gate for the turbo charger broke. Error P2263 was seen on an OBD reader. A quick search online seems to show this is a prolific issue with Volkswagen 1.4 TSI engines between 80,000 and 90,000 miles. My wife and daughter could be seriously hurt down a highway onramp and the power cuts out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476461July 29, 2022
TIRES:BEAD, TIRES:SIDEWALL
Vehicle Dealer Colonial Volkswagen failed to register the DOT number on all of my tires Colonial Volkswagen is in Feasterville/Trevose PA Tire failed have photos inside of tire wall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476506July 29, 2022
SEAT BELTS:FRONT
The contact owns a 2019 Volkswagen Jetta. The contact while driving at 40 MPH and attempting to accelerate, the vehicle would not accelerate. After a couple of minutes, the vehicle eventually responded and increased in speed. The vehicle was taken to the dealer where the failure was not able to be determined. On a separate occasion, the contact stated that while driving at 45 MPH, a sudden stop was made, and the front passenger seatbelt failed to retract and secure the passenger in their seat. The vehicle was not diagnosed for the seat belt failure. The manufacturer was not notified of the failures. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476563July 29, 2022
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2019 Volkswagen Jetta. The contact stated that while at a complete stop, the vehicle would stall upon the depression of the accelerator pedal, with the ignition switch warning light illuminated. The contact also stated that the gear shifter would intermittently fail to move out of park(P) and the windows would fail to operate as needed. The manufacturer and the dealer were notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475787July 25, 2022
POWER TRAIN
This is a NEW REPORT ON THE 3RD TRANSMISSION in the same vehicle where I previously reported a Failure, of the 2nd xmission, As a safety concern. My particular part number has not been recalled, but OTHER transmissions for this model have been recalled. At the time of the failures, all 3 of the failed transmissions SEEM to be doing their job normally, but evidently this was enough of a safety issue that the entire transmission needed to be replaced. My previous report gave the failure codes, and part #'s of xmissions #1 and #2. Xmission #4 to be installed soon. The Xmission signals it is going to fail only on Vagcom; as a driver I had no idea that it could be dangerous on 3 times for the same vehicle, I would think that the NTHSA would be interested in looking at it. In the previous report I gave the failure codes and part numbers. The third transmission had the same part number as the 2nd transmission. Current VW engineer hypothesizes failure on the wrong shims placed in the clutch of this transmission, but has not examined its insides. The car is at Crown VW in Lawrence Ks- the regional engineer and regional manager both came out to see it. They lack confidence that a 4th Xmission will last 20,000 miles, as they have offered me a 12-month/12,000 mile warranty, + a nontransferable extension for an additional 6 months/6000 miles., The 3rd clutch continued to make a noise while it was "seating" after it was returned to me; my mileage decreased. There may be more that they are not telling me. My previous consumer complaint number with NHTSA is 11456871. On this same model, but different part numbers NHTSA Campaign ID: 19V866000. See Consumer complaint numbers 11444363, 11441044, 11307811, 11252546, 11030403, 10946203.These mostly involve clutch fails&low oil pressure +/- hairline fractures. 3 fails on same xmission is more problematic than 1 fail on 2 cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475521July 24, 2022
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
On my recent drive on the 2019 Jetta, I was traveling at a speed of 10-15 miles when all of a sudden the dashboard went blank, including the turn signals, side, and front warning indicators. Though the car continued to be in motion, it was very disturbing to drive without visibility to the dashboard. I had to stop the car in a strip mall and then restart the car at which point the dashboard came on again. This was the second time this happened while the car was in operation. Let me know if other car owners have reported similar issues. I think this is a big Safety issue and will get drivers into accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475523July 24, 2022
ELECTRICAL SYSTEM
Last Thursday, we were driving at night when both low-beam headlight went out at exactly the same time causing us to be driving blindly for a moment. Luckily, the high beams still worked, but this issue seems to be some sort of short, and is dangerous. After looking online, it seems this has happened to lots of people with VW Jettas
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475318July 22, 2022
AIR BAGS
I was in a collision in my 2019 Volkswagen Jetta. Upon impact the airbags deployed, however the airbag that deployed from the steering wheel gave me a severe laceration/burn on my forearm in the shape of the Volkswagen emblem. This is problematic, as the function of airbags is to keep you safe, not to provide additional injury.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta