Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10093568October 4, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
WHO WOULD HAVE THOUGHT THAT A 4 YEAR OLD VEHICLE COULD FAIL EMISIONS INSPECTION?STOHLMAN, THE VOLKSWAGEN DEALERSHIP STATED THAT THE REPAIR OF THE OXYGEN SENSOR WAS COVERED BY WARRANTY, BUT THEY STILL CHARGED ME FOR LABOR. I WANT TO BE REIMBURSED FOR THE LABOR CHARGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093458October 2, 2004
POWER TRAIN:MANUAL TRANSMISSION
I BEGAN NOTING TRANSMISSION PROBLEMS WITH MY CAR IN FEBRUARY OF 04. WHEN I BROUGHT IT TO THE ATTENTION OF MY DEALERSHIP AND VW OF AMERICA, THEY BOTH DISMISSED MY CONCERNS. THE CLUTCH WAS INSPECTED IN THE SPRING BUT THEY COULD FIND NO PROBLEM WITH IT. MY CLUTCH HAS NOW FAILED AT 18,600 MILES AND VW IS REFUSING TO REPAIR IT. I HAVE NEVER DRIVEN ANYTHING OTHER THAN MANUAL TRASMISSION CARS AND HAVE NEVER NEEDED TO REPLACE A CLUTCH, EVEN AFTER 130K. THE DEALERSHIP HAS MY CAR AND REFUSES TO REPAIR IT. I HAVE NO TRANSPORATION AS A RESULT AS THEY WILL NOT GIVE ME A LOANER CAR WHILE I WAIT FOR THE FACTORY CUSTOMER SERVICE PERSON TO INSPECT THE CAR. I HAVE NOTIFIED THEM THAT I WILL SEEK LEMON LAW STATUS IF THEY FAIL TO REPAIR THE CAR BY OCTOBER 8TH, 2004. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093503October 2, 2004
EQUIPMENT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
THERE HAVE BEEN THREE INSTANCES WHERE THE SAME RIGHT REAR BRAKE PAD HAVE WORN DOWN BEFORE ANY OF THE OTHER BRAKE PAD ON OUR VEHICLE. AT THE TIME WE HAD AN EXTENDED WARRENTY AND CONTACTED THE DEALERSHIP AND THE VEHICLE WARRENTY OWNER THROUGH THE DEALERSHIP. THE WARRENTY OWNER INDICATED THAT IT WAS NORMAL WEAR AND TEAR THEREFORE THEY WOULD NOT COVER IT. WE FOUGHT WITH THE DEALERSHIP ABOUT THE ISSUE BUT THEY ALSO INDICATED THE SAME THING ALTHOUGH THEY COMMENTED THAT IT WAS VERY UNUSUAL THAT ONLY ONE SIDE OF THE VEHICLE WOULD HAVE SUCH A PROBLEM. WE MET ANOTHER CUSTOMER AT THE SAME DEALERSHIP THAT WAS HAVING THE SAME EXACT ISSUE WITH HER VEHICLE AND HAD BROUGHT IT IN FOR REPAIR. WE MENTIONED THIS TO THE SERVICE AGENT BUT IT WAS AGAIN NOT REGARDED AS SOMETHING SIGNIFICANT. THE FOLLOWING YEAR WE HAD THE SAME ISSUE WITH THAT SIDE OF THE VEHICLE AGAIN. WE WENT TO THE SAME DEALERSHIP WITH OUR COMPLIANT AND SHOWED THEM OUR REPAIR ORDER THE YEAR BEFORE AND THEY DID NOT REGARD IT AT ALL. WE HAD THE PROBLEM REPAIR AT PEP BOYS BECAUSE IT WAS GOING TO BE TOO MUCH AT THE DEALERSHIP. WE AGAIN HAD THE PROBLEM A THIRD TIME AND BY THIS TIME OUR EXTENDED WARRENTY WAS OVER AND WE KNEW THE DEALERSHIP WOULD NOT LISTEN SO WE WENT AHEAD AND REPAIRED THE PROBLEM YET AGAIN. AFTER READING THE OWNERS MANUAL AND SPEAKING WITH A FEW FRIENDS WE DECIDED TO FINALLY REPORT THE ISSUE TO NHTSA AFTER HEARING ABOUT THE TIRE ISSUES WITH SUV'S. THANKS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093508October 2, 2004
POWER TRAIN:CLUTCH ASSEMBLY
I BOUGHT A 2004 VW JETTA GLS ON MARCH 15, 2004 AND IT HAS NOW BEEN TO THE SHOP, OH, ABOUT 4 OR 5 TIMES! THE FIRST TIME, THE CLUTCH WAS CHATTERING - SO, THEY HAD TO REPLACE THE WHOLE CLUTCH KIT, THEN THE CLUTCH CABLE HAD TO BE ADJUSTED BECAUSE IT WASN'T SHIFTING RIGHT, THEN THE SECONDARY AIR PUMP HAD TO BE REPLACED, NOW THE BRAKE PEDAL MAKES A POPPING SOUND EVERYTIME I PRESS AND DEPRESS IT... THEN TO TOP IT ALL OFF - - I WENT TO GOTO WORK THE OTHER DAY, AND IT WOULDN'T START!!! - FINALLY GOT IT STARTED AFTER THINKING IT WAS THE BATTERY (BUT, BATTERY WASN'T DEAD), AND TWO DAYS LATER, IT BARELY STARTS AND IS RELEASING A HORRIBLE SMELL - THE INSIDE SMELLED LIKE ROTTEN EGGS.. IF THERE'S SOMETHING WRONG WITH THE EMISSIONS, I DON'T KNOW WHAT I'M GOING TO DO! I REALLY THING VW SHOULD REPLACE MY CAR WITH A NEW ONE AND COVER IT FOR LIFE!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094605September 29, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DRIVER'S SEAT HEATER WAS OVERHEATING AND BURNING THROUGH THE SEAT COVER. DEALER WAS CONTACTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095269September 28, 2004
AIR BAGS:FRONTAL
THE VEHICLE'S AIR BAGS DID NOT DEPLOY DURING AN ACCIDENT. THE CONSUMER SUSTAINED MULTIPLE INJURIES AS A RESULT. *NM VW REFUSED TO INVESTIGATE THE PROBLEM. THE CONSUMER REQUESTED AN EXCHANGE FOR A MOST RECENT MODEL AT NO COST OR PENALTY UNDER THE SAME REMAINING TERMS OF THE EXISTING LEASE. *SC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10090322September 28, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING
WHILE DRIVING SMOKE WAS COMING FROM THE STEERING COLUMN. CONSUMER TOOK THE VEHICLE TO DEALER FOR INSPECTION AND THE TECHNICIAN WAS UNABLE TO PIN PINPOINT THE PROBLEM. THE CONSUMER DETERMINED THAT THE WIPER SWITCH INSIDE OF THE STEERING COLUMN NEEDED TO BE REPLACED DUE TO WORN OUT SWITCH. *AK AN INDEPENDENT TECHNICIAN REPLACED THE SWITCH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094341September 27, 2004
SERVICE BRAKES, HYDRAULIC
WHEN ATTEMPTING TO STOP THE BRAKES FAILED COMPLETELY. NO IMPACT REPORTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094268September 24, 2004
ENGINE AND ENGINE COOLING
ENGINE CHECK LIGHT KEPT COMING ON. CONSUMER TOOK THE VEHICLE BACK TO THE DEALER ON SEVERAL OCCASIONS, AND THEY HAVE MADE MANY ATTEMPTS TO RECTIFY THE PROBLEM. HOWEVER, PROBLEM HAD NOT BEEN RESOLVED. CONSUMER HAD TO CALL THE DEALER BACK JUST 35 MINUTES AFTER PICKING UP THE VEHICLE FROM THE DEALER BECAUSE THE ENGINE CHECK LIGHT CAME RIGHT BACK ON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093150September 24, 2004
ELECTRICAL SYSTEM
HAZARDS WILL CEASE TO FLASH AFTER BEING ON FOR APPROXIMATELY A MINUTE. MUST TURN OFF THEN ON AGAIN, BUT STILL STOPS WORKING. I HAVE NOT REPAIRED THE PROBLEM, YET.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093099September 23, 2004
ENGINE AND ENGINE COOLING:ENGINE
MY COMPLAINT IS REGARDING THE THROTTLE BODY ON THE MOTOR. THE CAR RAN VERY ERRATICALLY AND STALLED A NUMBER OF TIMES. THE CHECK ENGINE LIGHT CAME ON OFTEN. THE THROTTLE BODY WAS REPLACED. THE OLD PART IS NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094117September 22, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CONSUMER COMPLAINED THAT SIDE WINDOWS WERE NOT GOING UP AND DOWN AT WILL. CONSUMER TOOK THE VEHICLE TO A DEALER, AND WAS TOLD THAT THE MOTOR WINDOW REGULATOR WAS DEFECTIVE. TO HAVE THEM REPAIRED WOULD COST AT LEAST $500.00 PER WINDOW, WHICH CONSUMER DID NOT HAVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092935September 21, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE WAS EQUIPPED WITH AN ASR LIGHT AND WHEN DRIVING ON A SMOOTH ROAD THE ASR LIGHT WILL COME ON ,AND THE VEHICLE WILL DOWN SHIFT. TOOK VEHICLE TO THE DEALER, AND WAS TOLD THAT AFTER EXAMINING THE VEHICLE THERE WAS NOTHING THEY COULD DO. THEY WERE COMPLETELY BAFFLED, CLEARED OUT THE CODES, AND REPLACED THE BRAKE LIGHT MODULES, BUT WERE UNABLE TO SOLVE THE TRANSMISSION PROBLEM. ALSO, HEATED SEATS OVERHEATED. CONSUMER WA S FURIOUS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092968September 21, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY PASSENGER SIDE WINDOW STOPPED WORKING. THIS IS VERY UPSETTING AS I HAVE READ ON SEVERAL WEBSITES THAT VOLKSWAGEN JETTAS HAVE A TENDENCEY FOR THE WINDOWS TO BREAK. I WOULD LIKE TO KNOW WHY THERE ISN'T A RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092962September 21, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
HEATED SEAT (DRIVER SIDE) OVERHEATED TO THE POINT WHERE IT BURNED THROUGH THE SEAT MATERIAL, AND BURNED THE DRIVER OF THE VEHICLE. SMALL HOLE VISIBLE IN MATERIAL OF SEAT WHERE IT BURNED THROUGH, AND SMOKE COULD BE SMELLED. THIS OCCURED WITHIN 10 MINUTES OF THE SEAT BEING TURNED ON.*AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10092966September 21, 2004
EXTERIOR LIGHTING:TURN SIGNAL
MY BLINKERS ON MY JETTA BLINKED SLOWLY FOR A SECOND OR TWO THEN STOPPED WORKING, CONSEQUENCES COULD HAVE BEEN SEVERE AS I COULDN'T SIGNAL MY TURNS. I TOOK IT TO A VW DEALERSHIP WHO REPLACED THE EMERGENCY HAZARD SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092722September 20, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
A FIRE STARTED UNDER THE DRIVER SIDE OF THE VEHICLE WHILE DRIVING AT 40 MPH. VEHICLE WAS TAKEN TO THE DEALER. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10091294September 19, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
1- TURNED ON THE DRIVER'S SIDE SEAT HEATER 2- FELT HOT SPOT, AND SAW SMOKE COMING FROM LEFT SIDE OF SEAT. A SMALL HOLE WAS BURNED IN LEATHER, AND PADDING INSIDE SEAT WAS BLACK. NO FIRE, JUST SMOKE.*AK 3- TURN OFF SEAT HEATER, PUT WATER ON SMOKING HOLE IN LEATHER SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091106September 16, 2004
POWER TRAIN:CLUTCH ASSEMBLY
REPEATED COMPLETE CLUTCH FAILURE ON MY 2003 JETTA. I AM AN EXPERIENCED STANDARD TRANSMISSION DRIVER AND NEVER HAD PROBLEM LIKE THIS WITH ANY OTHER CAR. THE CLUTCH SEEMS TO BE OF LOW QUALITY AND VOLKWAGEN IS BLAIMING CLUTCH FAILURE ON THE DRIVER - EASY WAY OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092428September 16, 2004
ELECTRICAL SYSTEM:IGNITION
WHILE DRIVING, THE CHECK ENGINE LIGHT FLASHED AND THEN STAYED ON, FOLLOWED BY THE VEHICLE SPUTTERING. THEN IT STOPPED ACCELERATING. THE DEALERSHIP PERFORMED A DIAGNOSTIC TEST, IN WHICH THE FAILURE WA A FAILED IGNITION COIL. THE IGNITION COIL HAS BEEN REPLACED TWICE, BUT THE FAILURE HAS RECURRED. THIS FAILURE OCCURS EVERY 20,000 MILES. THE DEALERSHIP CANNOT INDICATE WHAT WAS CAUSING THE FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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