Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10110136February 8, 2005
AIR BAGS
I AM VERY CONCERNED ABOUT THE REPORTS I HAVE READ ABOUT SUDDEN AIRBAG DEPLOYMENTS FOR NO REASON ON VOLKSWAGEN MODELS JETTA, GTI AND GOLF, YEAR 2001-2003. AS A 2002 JETTA OWNER, I DO NOT WISH TO SUFFER FROM AIRBAG INJURY FROM INAPPROPRIATE AIRBAG DEPLOYMENT. PLEASE INVESTIGATE THIS MATTER FOR THE CONSUMERS BEHALF AND RECALL IF NECESSARY. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127986February 7, 2005
AIR BAGS:SIDE/WINDOW
2001 VOLKSWAGEN JETTA WAS IMPACTED ON TH ESIDE YET THE SIDE AIR BAGS FAILED TO DEPLOY.***NO ANSWER REQUIRED***. *MR *TT *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10109978February 7, 2005
AIR BAGS:SIDE/WINDOW, TIRES:BEAD
MY DAUGHTER WAS EXITING I-4 ONTO I-95 IN DAYTONA BEACH, FL. SHE WAS TRAVELING ABOUT 45 MPH, WHEN THE MICHILEN TIRE ON THE RIGHT FRONT WHEEL CAME OFF. THIS CAUSED HER TO LOSE CONTROL OF THE 2002 VW JETTA (30,000 MILES) AND ROLL THE VEHICLE. SHE WAS INJURED AND THE ONLY CAR INVOLVED IN THE ACCIDENT. NONE OF THE AIRBAGS DEPLOYED. I AM CONCERNED THAT THE SIDE AIRBAG SHOULD HAVE DEPLOYED LESSENING HER INJURIES, AS HER HEAD HIT THE SIDE OF THE CAR AND HAS CAUSED GREAT PROBLEMS. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10110026February 7, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
I WAS DRIVING HOME IN MY 2002 VOLKSWAGEN JETTA AND I SMELLED SOMETHING BURNING. THEN I FELT A BURNING SENSATION ON MY THIGH. I STOPPED THE CAR AND LOOKED AT MY SEAT TO FIND OUT THAT MY HEATED SEATS HAD CAUGHT ON FIRE FROM THE INSIDE OUT. I POURED WATER IN THE BURNING HOLE AND IT SIZZLED OUT. IT BURNT A HOLE IN MY SEAT, MY SKIRT AND LEFT A RED MARK IN MY LEG. FORTUNATELY, I PULLED OVER AND PUT THE FIRE OUT BEFORE ANY SERIOUS DAMAGES WERE INCURRED. I CALLED THE VOLKSWAGEN DEALERSHIP AND TOLD HIM ABOUT THE INCIDENT. THE PERSON I SPOKE TO ACTED AS IF IT WAS NO BIG DEAL. HE TOLD ME TO BRING MY CAR IN AND IF IT WAS UNDER WARRANTY, THE WARMER AND SEATS WOULD BE REPLACED AT MY 2 DAY INCONVENIENCE. TO DATE, I HAVEN'T TAKEN IT IN BECAUSE I AM DETERMINING WHAT/IF ANY LEGAL ACTION, I SHOULD TAKE. *JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10109959February 6, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING AT ANY SPEED, UNDER ANY ACCELERATION, ACCELERATOR PEDAL FAILS AND THE VEHICLE'S THROTTLE DOES NOT RESPOND. ONCE WHILE DRIVING 70 MPH ON THE E-WAY, VEHICLE BEGAN DECELERATING AS IF GAS PEDAL WERE NOT DEPRESSED AND I HAD TO QUICKLY PULL OVER TO SHOULDER TO AVOID BEING STRANDED IN THE MIDDLE OF E-WAY. ANOTHER TIME I PULLED OUT INTO HEAVY TRAFFIC AND ACCELERATOR PEDAL FAILED, NEARLY CAUSING A SERIOUS ACCIDENT. BOTH TIMES, EPC LIGHT ILLUMINATED IN DASH CLUSTER - I WAS ABLE TO RESET THE PROBLEM BY SHUTTING VEHICLE OFF AND RESTARTING ENGINE. DEALER DIAGNOSED A FAILED VALVE IN THE THROTTLE BODY. WHEN I ASKED THE SERVICE WRITER IF THIS WAS A COMMON PROBLEM, HE REPLIED "WELL, NOT ALL OF THEM FAIL." TO ME THIS IMPLIES A WIDESPREAD PROBLEM. I CONTACTED VW AND THEY WOULD OFFER NO ASSISTANCE IN REPLACING A PART THAT CONTROLS THE THROTTLE - THIS SHOULD NEVER FAIL! VW ALSO WOULD NOT HELP ME WHEN I WENT THROUGH 3 BRAKE SWITCHES (PART NOW SUBJECT TO RECALL). VEHICLE NEEDS NEW THROTTLE BODY. PART IS APPROX. $800 + LABOR. WHY WOULD THE THROTTLE FAIL ON A VEHICLE WELL UNDER 100,000 MILES? PRIMARY SYSTEMS (BRAKING, ACCELERATING) SHOULD NEVER FAIL WITHOUT WARNING. THIS IS DANGEROUS AND UNACCEPTABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109889February 5, 2005
AIR BAGS:SIDE/WINDOW
1. ACCIDENT WHERE THE CAR WAS STRUCK AT 90DEG BETWEEN DRIVER DOOR AND REAR PASSENGER DOOR BY PICK UP TRUCK 2. SIDE IMPACT AIRBAGS DID NOT DEPLOY 3. DEALER DID NOT WANT TO GET INVOLVED, MANUFACTURER IGNORED THE ISSUE, STATING THAT THE AIR BAGS DO NOT DEPLOY IN ALL CIRCUMSTANCES. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10109756February 3, 2005
SERVICE BRAKES, HYDRAULIC
WHILE DRIVING IN INCLEMENT WEATHER, THE CONSUMER APPLIED THE BRAKE, BUT THEY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC INSPECTED THE VEHICLE AND DETERMINED THAT THE BRAKES WERE FROZEN AND THAT THE ROTORS WERE BENT. THE POWER BOOSTER AND ROTORS NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108496February 3, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
SEAT WARMER BURNED A HOLE IN THE SEAT AND MY PANTS. THE HOLE WAS SMOKING AND I HAD TO POUR POP IN THE HOLE TO PUT IT OUT. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10109424February 1, 2005
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
THE CONSUMER STATES THE RECALL FOR THE BRAKE LIGHT SWITCH HAS BEEN REPAIRED, HOWEVER THE PROBLEM STILL EXISTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108359February 1, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE HEATED SEAT ON THE DRIVERS SIDE OF MY 2002 VW JETTA BEGAN TO SMOLDER AT THE "3" SETTING WHILE I WAS WARMING THE CAR UP. IT EVENTUALLY BURNT A HOLE IN THE LEFT SEAT BOLSTER APPROXIMATELY" BY " IN SIZE. USUALLY I TURN THE SEAT HEATER ON WHILE I AM DEFROSTING THE WINDSHIELD IN THE DRIVEWAY. WITHOUT SOMEONE IN THE CAR IT COULD HAVE CAUGHT ON FIRE AND EITHER DESTROYED THE CAR OR CAUSED MAJOR DAMAGE TO THE INTERIOR.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10108362February 1, 2005
ELECTRICAL SYSTEM
MY ALARM ON MY 2005 JETTA TDI IS MALFUNCTIONING. I HAVE HAD SEVERAL OTHER ELECTRICAL PROBLEMS, INCLUDING FAULTY CONTROLS IN THE STEERING COLUM, AND FAULTY COMPONENTS IN THE ESP. I HAVE BEEN TOLD THAT TO REPAIR THE ALARM, THE RADIO MUST BE REPLACED, HOWEVER THE RADIO IS ON 'BACKORDER', HAS BEEN FOR SIX WEEKS, AND I DO NOT AS OF TODAY, KNOW WHEN I WILL HAVE THIS REPAIRED. THESE PROBLEMS, ALONG WITH THE EXTENDED DELAY IN REPAIRING THE RADIO HAVE CAUSED ME TO CONSIDER THE POSSIBILITY OF A MORE SIGNIFICANT PROBLEM WITH THE VEHICLE ITSELF AND I AM CONCERNED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109470February 1, 2005
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS
NHTSA CAMPAIGN 04V584000; VOLKSWAGEN ISSUED A HAZARD SWITCH RECALL. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN ALTHOUGH THE HAZARD SWITCH NOT FUNCTIONING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108375February 1, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WHILE DRIVING, NOTICED THE SEAT HEATER WAS UNUSUALLY HOT AND FELT BURNING ON MY LEG. I TURNED THE SEAT HEATER OFF, AND WHEN I EXITED THE VEHICLE, NOTICED TWO QUARTER-SIZED BURN HOLES IN THE SEAT AND A BURN HOLE IN MY WOOL COAT. VW DEALER WILL BE REPLACING THE SEAT, AND I HAVE BEEN TOLD THAT THEY WILL COMPENSATE ME FOR MY COAT. *AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10108376February 1, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE DRIVERS SIDE HEATED SEAT ON MY 2002 JETTA 1.8T STARTED SMOLDERING AND BURNT A HOLE THROUGH THE FARBIC AND BURNED MY LEG. *AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10109373January 31, 2005
AIR BAGS:SIDE/WINDOW, AIR BAGS:FRONTAL
WHILE DRIVING 60 MPH VEHICLE WAS INVOLVED IN A FRONTAL COLLISION, AND WAS ALSO INVOLVED IN A SIDE COLLISION. UPON IMPACT, FRONTAL AIR BAG AND SIDE AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED MINOR INJURIES, AND WAS TRANSPORTED TO A HOSPITAL. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION. THE CAUSE HAD NOT BEEN DETERMINED AT THIS TIME. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10108201January 29, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
SEAT HEATER ON DRIVER'S SIDE BECAME VERY HOT IN ONE SPOT, STARTED TO SMELL AND SMOKE AND BURNED THROUGH THE SEAT MATERIAL, MY JACKET AND TO MY LEG (NO BURN TO SKIN NOTED).*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109212January 28, 2005
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE THE VEHICLE WAS PARKED DRIVER'S SIDE WINDOW FELL OUT WITHOUT WARNING. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE CAUSE HAS NOT BEEN DETERMINED AT THIS TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109213January 28, 2005
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING 10 MPH FRONT RIGHT AND REAR RIGHT WINDOW'S FELL DOWN WITHOUT WARNING.DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND PULLED OVER. THE CAUSE HAS NOT BEEN DETERMINED AT THIS TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108167January 28, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
(VR6) MY CAR IS A COMMUTER CAR, AND AS I APPROACHED 60000 MILES THE HOSE#1J0121086 THAT PROVIDES WATER TO THE WATER SYSTEM BLEW. MY VEHICLE SHUT DOWN ON THE FREEWAY, AND HAD TO BE TOWED. IT WAS TAKEN TO THE NEAREST MECHANIC TO BE REPAIRED. THE HOSE THAT WAS NEEDED WAS NOT AVAILABLE THROUGH VW IN US OR CANADA. I ORDERED THE HOSE FROM GERMANY, AND HAD THE COILS (WHICH WERE DEFECTIVE) REPAIRED BY A VW DEALER IMMEDIATELY AFTER THIS HAPPENED. ONE WEEK LATER OF DRIVING OFF THE LOT THE HOSE BLEW AGAIN. THE SECOND TIME THE HOSE BLEW I WAS ON THE FREEWAY AND MY CAR WOULD NOT START AT ALL. I AM PAYING FOR A CAR THAT I HAVE ONLY USED TWO WEEKS IN THE PAST 2-1/2 MONTHS. VW CLAIMS THIS IS NOT THEIR PROBLEM AND THAT THERE IS NO DEFECT TO THE ORIGINAL HOSE THAT HAD BEEN INSTALLED. HELP!! THIS LAST TIME MY CAR BROKE DOWN I WAS TOLD BY VW TO TOW TO THE NEAREST VW DEALER TO DIAGNOSE. BEING THE NEAREST WAS NOT THE DEALER I ALWAYS SERVICED MY CAR THEY CLAIM THAT THE CAR HAS TO BE TOWED TO THE SAME SERVICE CENTER FOR THE HISTORY TO BE APPLIED AND CONSIDERED FOR MY ISSUES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108173January 28, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I TOOK MY 2002 JETTA WAGON 1.8T AUTO/TIPTRONIC (45,000 MI) TO AN INDEPENDENT VW SERVICE SHOP FOR AN OIL CHANGE AND TO CHECK A "CHECK ENGINE" LIGHT. THE MECHANIC TOLD ME HE HAS SEEN A PROBLEM BEFORE INVOLVING PAINT CONTAMINATION IN THE TRANSMISSION FLUID. BASICALLY, THE INSIDE OF THE TRANSMISSION OIL PAN WHERE THE FLUID SITS IS PAINTED, AND THE HEAT OF THE FLUID CAUSES THE PAINT TO FLAKE OFF AND CONTAMINATE THE FLUID. THIS MECHANIC RECOMMENDED TO HAVE THE TRANNY REPLACED AT A VW DEALER. SO, I TOOK THE CAR TO AN AUTHORIZED VW DEALER AND THEY ALSO CONFIRMED THE PAINT CONTAMINATION PROBLEM. HOWEVER, THEY REPLACED THE TRANNY OIL PAN, A SELONIOD VALVE (N281) AND FLUSHED THE TRANNY FLUID AS RECOMMENDED BY VW OF AMERICA. I WAS ABLE TO CONFIRM WITH THE SERVICE MANAGER THAT THE NEW PAN WAS ALSO PAINTED AND HE COULD NOT ANSWER IF THE PAINT SPEC HAD CHANGED TO REMEDY THE PROBLEM. I CALLED VW OF AMERICA TO STATE MY CONCERN AND TO REQUEST A NEW TRANSMISSION. THEY TOLD ME THEY COULD NOT REPLACE THE TRANSMISSION. 9 MONTHS LATER (64,000 MI) MY CAR DOWN SHIFTS TO 4 GEAR WHILE DRIVING DOWN THE FREEWAY AT 65MI/HR. THE GEAR IS STUCK IN 4TH GEAR EVEN WHEN I COME TO A STOP. I MANAGED TO DRIVE IT TO THE DEALER WHO HAVE DIAGNOSED THE PROBLEM AS A FAULTY VALVE BODY CIRCUIT (N92 VALVE BODY COVER). THE DEALER NOW RECOMMENDS TO HAVE THE TRANSMISSION REPLACED AND SINCE I'M 4,000 MILES BEYOND MY WARRANTY I WILL HAVE THE COVER THE COST. THE DEALER SUGGESTS THAT I SHOULD CALL VW OF AMERICA AND REFERENCE THE CASE FROM THE LAST TIME I CALLED IN APRIL. VWA STATED THEY NEEDED TO RESEARCH THE ISSUE AND THEY WOULD CALL BACK. AFTER HEARING NOTHING FOR TWO DAYS, I CALLED VWA BACK AND THEY FOUND OUT THAT THE PROBLEM WAS EXACTLY THE SAME PROBLEM I HAD BACK IN APRIL AND THE BEST THEY COULD DO WAS OFFER HALF THE COST OF THE REPAIR. I DON'T UNDERSTAND WHY I SHOULD PAY HALF THE COST WHEN THE PROBLEM WAS NEVER REMEDIED CORRECTLY THE FIRST TIME WHEN THE CAR WAS UNDER WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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