Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11527943June 20, 2023
AIR BAGS, UNKNOWN OR OTHER
Volkswagen Jettas between 2011-2014 received a recall for the clockspring issue that occurs. I just learned that I am experiencing the same issue and my car is the same year and make. Both the airbag light is on and the horn does not work properly which is a major safety risk. VW said they will not cover the repair however this is a serious safety issue which has clearly been a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527577June 18, 2023
AIR BAGS, STEERING, ELECTRICAL SYSTEM
Clockspring in steering wheel has failed, rendering driver airbag non-operational. Should vehicle be involved in a collision, driver airbag will not engage. Horn and steering wheel buttons are also non-operational
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527475June 17, 2023
ELECTRICAL SYSTEM, SEAT BELTS, LANE DEPARTURE: BLIND SPOT DETECTION
I purchased the vehicle on 6/10/3023 and that evening I noticed a dashboard error message that the Rear View camera was unavailable. Due to my work schedule I was unable to get back to the dealership until Monday, 6/12/2023. On Monday I asked [XXX], my sales representative, and [XXX], a sales manager, what it meant and how to fix it. They offered Wes, a repair technician, to come look. [XXX] left rapidly and never returned, so I left for work. On 6/15/2023 I had the car inspected by my mechanic for an assessment and he stated that I needed a new electrical body harness for the repair. This part costs over $5K, plus labor; total estimate $12,742.14. My safety is at risk because this electrical issue not only renders (this list is not exhaustive): the back-up camera useless, but also the seat belt sensor, side mirror lights, and the front proximity sensors work only intermittently. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527355June 16, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
When the car sits in direct sunlight and the interior temperature raises above 100F, the car will start and all is well for a minute or so and then the ignition fails. Dash says check starter system and all gauges, clusters, infotainment system, interior and exterior lights turn off. The car thinks that it is off electronically but it still runs, shifts, and drives. Attached photo was taken after I left home, traveling on highway at ~55mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527214June 15, 2023
STEERING, ENGINE, UNKNOWN OR OTHER
Key stuck in Ignition lock cylinder; stuck in the on position with engine running and cannot switch to the off position to remove ignition key. -ALSO, CAR DOORS WILL NOT LOCK WITH KEY IN IGNITION- Note: Other complaints for this same issue are listed under: UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION, STEERING, ENGINE VW dealer estimated a $1100 repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527094June 14, 2023
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My car doesn’t even have 15,000 miles on it and it started driving weird almost like the engine was stalling and the EPC light came on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526835June 13, 2023
ENGINE
The contact owns a 2012 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate properly. Additionally, the contact stated that while starting the vehicle, the vehicle was shuddering. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526711June 12, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Driving my car in 85+ degree weather and an alert came on that said “check starter system,” “find a safe place to park,” “ignition shutting off.” My car shut off on the highway. A quick google search found that hundreds of people with 2019 jettas were having this exact same problem. This issue has now happened twice with my car, both when temperatures exceeded 85 degrees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526445June 11, 2023
ENGINE
Car stalled and turned off after a red light turned green and pressed on the gas pedal. Error message popped up: Error: Start-Stop System. The red triangle with exclamation point symbol appeared. The check engine light has been on since. I had to immediately put my hazard lights on, put the car in park, press the start button to turn on again. It happened again immediately afterwards when the red light turned green again. Thankfully I was able to pull over safely. Will be sending the car to VW dealership tomorrow to be serviced to diagnose issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525623June 6, 2023
POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
When vehicle is at a stop and then goes to accelerate, between 25 and 30MPH there is a low growl from the engine area and a lag in acceleration and a drop in power, which has proved dangerous when trying to avoid a collision when someone ran a stop sign and I had to try and hurry through to avoid being hit. Sometimes if foot is not on accelerator letting the vehicle coast and then reapplied with vehicle going a decent speed there is also a jumping/jerking motion. Also, the blind spot censor illuminates when nothing is present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525429June 5, 2023
ELECTRICAL SYSTEM
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 20 MPH, the vehicle lost electrical power; however, the engine remained running. There were no warning lights illuminated. The contact stated that the “STOP Safely” message was displayed. The vehicle was taken to the dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was filed. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525306June 4, 2023
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
Hill Assist system creates dangerous situations because it prevents me from moving right away while pulling out in traffic or in front of traffic lights, out of parking garages and stop signs. Hill Assist system often stalls the engine due to holding brakes engaged for an extended period of time even on a slight hill. With a manual transmission this makes it even worse because engine dies in these situations frequently. Dealer dismisses the issue because "there are no fault codes", but if it was manufactured incorrectly and/or calibrated improperly, no error/fault codes will come on. I have been driving manual transmissions all my life (from motorcycles to semi trucks) for over 40 years and it's clear to me that this vehicle is a safety concern with underpowered engine that cannot overcome Hill Assist. Other Hill Assist systems immediately disengage the brakes when an accelerator pedal is pressed. In this vehicle, the brake stays on and vehicle dies on even on a slightest hill. Please help investigate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524885June 1, 2023
FORWARD COLLISION AVOIDANCE
The contact owns a 2023 Volkswagen Jetta. The contact stated while driving 25 MPH in traffic, the Forward Collision Avoidance system activated, causing the vehicle to slow down and the Forward Collision Avoidance warning light illuminated. The dealer was contacted and stated that the vehicle needed to be diagnose. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 25.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524524May 30, 2023
ELECTRICAL SYSTEM, FIRERELATED
The contact’s mother owns a 2016 Volkswagen Jetta. The contact stated that while the vehicle was parked outside, the contact’s mother was notified that the vehicle had caught fire. The contact stated that upon her mother and sister approaching the vehicle, they noticed that the front driver’s side door was on fire. The contact then stated that her sister used her hand in an attempt to pat the fire away. As a result, the contact’s sister sustained an injury to her right hand that required medical attention. The fire department was notified, and the fire was extinguished. The fire department determined that the origin of the fire was electrical. A police report was filed. The contact stated that her mother then received recall notification of the NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The vehicle was taken to the dealer however, the contact stated that the dealer refused service. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 151,217.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11524557May 30, 2023
UNKNOWN OR OTHER
I returned the 1st car I got because it was a little bit too expensive.I started the process of buying a vehicle through carviana a month ago. I returned the 1st car I got because it was a little hard to drive. The 2nd vehicle a kia opitima i received had mechanical issues. the car would constantly try to turn over when you pushed the push start and it wouldn't catch for a good 5 seconds. So I return the optima for a jetta. When I looked at the mileage on the Kia Optima I noticed that the mileage that was showing on the screen was way off from what they posted online. But I figured it was just a one time mistake. Now the 2016 jetta that was delivered on May 24th 2023, came with no headlight, a radio/navigation system that didn't work, the brakes were bad and they used some type of editing software on their photos and blurred out the ripped and torn leather seat. I called and they reluctantly agreed to take it back and allow me to purchase a 2018 Honda Civic. So I cleaned my stuff out from the jetta. I am supposed to meet them tomorrow at 7 PM. I looked at the mileage so I could try to figure out if I was going to owe them any money because I have had the car since the 24th of May. I live right next door to where I work and I only left a few times to go to my father's who lives a 1/2 hour from me. Online carvana stated that this car came with 80XXX miles. When I looked down at the dash I see that the car is at 83XXX miles. Now I have proof of me on camera,my boss can vouch for me, my roommate can vouch for me, my father can vouch for me and I can show on video that there's no way possible that I had time to drive 3000 miles. Carvana puts the wrong odometer reading. And this is now the 2nd car that this has happened with. I bet i am not the only consumer who they have done this to. Carvana purposefully posts the milage as less so if/when you exchange the car they charge you $1 for miles that you never drove.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524371May 30, 2023
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523661May 24, 2023
POWER TRAIN
The engine light on my 2015 VW Jetta Hybrid was enabled and my car stuttered and stopped while idling at stop lights, and in some cases projected my car forward slightly while pressing the brake. I brought my vehicle for diagnosis and was told that the cause was failure from the mechatronics unit and that my car should essentially be scrapped since they cannot locate a replacement part. I understand that this is a significant safety issue as the engine can simply stop working at any time. I have learned that my VIN was included in the NHTSA recall 19V-866 for the "Interim repair" portion of the recall, but it was NOT included in the "Part 573" final remedy portion of the recall, which included a corrective action to "install a mechatronic unit repair kit". As my VIN number was somehow removed from the second step of this recall, it has now posed a significant safety issue. I have read a similar complaint on this site that was posted in February of this year for this same issue and car model. I completely concur with that consumer that more investigation on this recall needs to be done to allow for additional VINs to be included in this recall. I believe my vehicle should have been included in the repair portion of this recall - which may have been an error on the part of VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523698May 24, 2023
ENGINE, POWER TRAIN
Timing Chain failure on highway nearly causing serious accident. VW will not cover repair. Timing Chain failure is a common issue on these cars and is a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523393May 23, 2023
POWER TRAIN
The car was driving fine then began to slow down on its own. I would press on the gas but it was not accelerating properly. The engine light came on and another light. The car just died and I was trying to get off the road and to a shoulder. Stuck on the road. Car was dead. I tried to move it. Then I went back to car and restarted it. It did start enough to get me off the road. I took it straight to the dealer and they said it would cost $10,000 to fix because it's a hybrid.They called it transmission troubles. It is in process of failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523505May 23, 2023
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2010 Volkswagen Jetta. The contact stated he was unable to start the vehicle temporarily. The contact stated no warning light was illuminated. The contact was able to start the vehicle within 30 minutes and drove to his destination. The contact stated that he had experienced the failure a total of 4 times. The contact took the vehicle to the independent mechanic, where the steering column lock assembly needed to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 255,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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